really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
74,552 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 5 of 18)

« Read the previous 20 complaints

problem #272

Aug 012011

Sienna 6-cyl

  • 115,000 miles


The passenger side sliding door has a middle hinge that now sags and prevents the door from closing or opening properly. Often, the passenger side is the safest side to exit the van, and without this door opening or closing properly, the more dangerous driver's side door must be used.

- Allen, TX, USA

problem #271

Mar 032011

Sienna 6-cyl

  • 71,000 miles
Power sliding door of Toyota Sienna le 2004 fails to open. Happened when car battery ran out of power. After battery was charged by an aaa mechanic with jumper cables, power door could open and close again. After driving the van for a few miles, power door started opening and closing by itself. Very, very dangerous as van was being driven on a busy highway. After I pulled up on the side road, power door kept opening and closing, but not getting successfully closed by itself. I helped the door close successfully by pushing it fully to closed position. Door is stuck in closed position since. Electronic controls and manual knobs don't manage to open the door.

- Wayne, NJ, USA

problem #270

Jun 132011

Sienna 6-cyl

  • miles
6/13/2011 I brought my 2004 Toyota Sienna to the cedar rapids Toyota to check the electrical right sliding door as it was hard to open using the electrical system and manually. Toyota applied white grease and the door was less hard to open. No electrical check was performed. 7/9/2011 that same door would not open electrically and, while opening it manually, the door made a strange noise; then, the rear quarter glass of the wing window shattered. The electrical sliding door stayed stuck in a semi-open position. Being late Saturday, it could not be repaired and had to drive home with that door open, shattered glass all over the floor and seats and the deafening beeping automatic sound/signal that indicating a door is open. 7/11/2011 the car is taken to Toyota of fort worth. A supervisor was called in and, despite no investigation whatsoever, the conclusion was that nothing could be done and that I should bring the car to a body shop because it didn┐┐T look like a mechanical/electrical failure. I took the car to the body shop (sterling fort worth.) once the door was stripped of its components, the body shop found that the door┐'s power slide control motor was noticeably chafed with cables linking the motor to the door all twisted. The motor was replaced but the issue recurred and also the second motor showed chafing and twisting, not allowing the door to work. The body shop concluded that the cause of the problem is the sliding door control module which controls the motor. For safety reasons I agreed with the body shop to disconnect the motor to allow the manual use of the door. Both body shop and Toyota conclude that the issue cannot be resolved because of a design flaw which does not allow for the installation holes of the module to line-up with the door. Toyota specified it does not have a manual or a design to share with anyone to fix the issue.

- Fort Worth, TX, USA

problem #269

Sep 242011

Sienna 6-cyl

  • 78,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated that the vehicle was parked when she opened the passenger side automatic sliding door but the door would not close. The contact examined the door and noticed that it was detached from its tracks. The vehicle was taken to an authorized dealer and was in the process of being repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 78,000. Updated 01/10/12 the passenger door came apart. The dealer replaced the roller hinges, electric motor, cables and sliding door rails. Updated 03/12/12

- Staton Island, NY, USA

problem #268

Sep 132011

Sienna 6-cyl

  • 138,000 miles
Failure of electric sliding door cable. Cable that pulls electric sliding door open rusted, failed and snapped in half. Failed cable now hangs outside the vehicle (below the rear passenger's side window) dangling from the door track.

- Cambridge, VT, USA

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problem #267

Aug 242011

Sienna 6-cyl

  • 67,000 miles
Power sliding door cable broke.

- Congers, NY, USA

problem #266

Sep 082011

Sienna 6-cyl

  • 102,950 miles


The passenger side power sliding door cable snapped causing the power door to fail. We did not realize it was broken at the time and the door did not fully close and latch. Our 7 year old son was in the seat right beside that door and we drove 20 minutes home before we realized the door was not fully shut. This seems like a serious safety hazard as a child could potentially fall out of a moving vehicle with an unsecured door. This should be corrected immediately.

- Sunbury, OH, USA

problem #265

Sep 062011

Sienna 6-cyl

  • 128,000 miles
Right rear sliding power sliding door cable broke rendering the door inoperable. Cable snapped with the door in the open position and door could not be closed.

- Uxbridge, MA, USA

problem #264

Sep 012011

Sienna 4WD 6-cyl

  • Automatic transmission
  • miles
2004 Toyota Sienna. Consumer states problem with failure of door check mounting panel resulting in broken door welds the consumer stated the driver's door began making a popping noise when it was opened. Three out of six door welds had broken and the only effective repair, was to have the door replaced at a cost of $2206.23. The consumer learned the problem was a result of an engineering flaw, and Toyota had recognized the problem and responded with a warranty enhancement for the issue. However, with the warranty extension, the door did not begin to show signs of a problem until outside of the extended warranty period. Toyota was willing to pay 25% toward the cost of the repair; however, the consumer believed that was unsatisfactory and believed Toyota should cover the entire cost.

- Hartford, CT, USA

problem #263

Jun 302011


  • 150,000 miles
Toyota Sienna automatic sliding door failed. The door is unable to be opened even in manual mode. This is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works. When that cable mechanism breaks, they will have no way to exit the vehicle in an emergency.

- Mequon, WI, USA

problem #262

Jun 062011

Sienna 6-cyl

  • 96,250 miles


Cable failure on both power sliding doors of my 2004 Toyota Sienna. Doors now not operating properly if opening at all.

- Dunkirk, MD, USA

problem #261

Dec 152009

Sienna 6-cyl

  • Automatic transmission
  • 50,000 miles
The contact owns a 2004 Toyota Sienna. While the vehicle was parked during inclement weather the contact stated the rear driver and passenger side automatic power sliding doors would not open automatically or manually. The seals on the door were frozen shut. While the vehicle was parked on an incline the doors would automatically close on their own while exiting the vehicle. The contact noticed a cable on the automatic sliding doors snapped on the rear drivers side. The passengers in the rear seat had to enter and exit the vehicle from the lift gate. The vehicle was taken to the dealer where the motor was disconnected and the wires were removed. The automatic feature was also disconnected and the doors were opened manually. The vehicle was repaired. The approximate failure mileage was 50,000. Updated 07/08/11 the consumer stated the cable snapped on both sliding doors, which disabled automatically. Even manually, there was no way to open or close the doors. Updated 11/23/11

- Montclair, NJ, USA

problem #260

May 282011


  • 103,000 miles
2004 Toyota Sienna. Left side, driver side power sliding door will not close-motor failure.

- Avon Lake , OH, USA

problem #259

May 232011

Sienna 6-cyl

  • 38,565 miles
Toyota Sienna 2004 le - rear door struts (manual) failed causing the door to drop (free fall). Very lucky that my kids were not around at that time.

- Charlotte , NC, USA

problem #258

Mar 082010


  • 55,000 miles
2004 Toyota Sienna, power door cable snapped...dealer asking $1500 to fix this problem..when this happened, the car was only 50K miles on this..I found that this is a common problem with all the Sienna..I would like to concede this as a recall & fix this asap.

- Staten Island, NY, USA

problem #257

May 072011

Sienna 6-cyl

  • 81,000 miles
Manual sliding door (drivers side) doesn't latch completely and comes open when turning right.

- Severna Park, MD, USA

problem #256

Dec 012009


  • 90,000 miles
Right power sliding door is completely inoperative. Unable to open the door with either the manual handles (inside or outside) or the power switch.

- Mishawaka, IN, USA

problem #255

Nov 102010


  • miles
The rear, automatic sliding door to my 2004 Toyota Sienna is inoperable. The cable snapped. I've read numerous reports on-line of this type of incident related to this model. The repair estimates average about $1500. Obviously, this is a consumer issue as well as a safety issue that should be addressed.

- Williamsburg, VA, USA

problem #254

Apr 222005

Sienna 6-cyl

  • 122,000 miles
Passenger sliding power door stopped working. I manually tried to open the door and it fell off the rear hinge point. I am a mechanical engineer specializing in product testing. I worked in the automotive component industry for 11 years. I can say that this door system is way under engineered. Toyota should be forced to fix this. People are reporting this all over the internet. I called Toyota when just the auto open/close system was broken. They told me I'm on my own. That system fails in two ways. 1.) if the auto open/close system fails it should break way from the hinging system so the door will just function manually. Instead it jams the door in the position it broke in. That is a safety issue. 2.) the hinge system is way under engineered for load. I am a 180lb 46 yr old engineer who is soft around the middle. I'm not very strong. I took the door off the hinge! that should not able to happen with such a low force rate. I see this as a safety issue as well. Toyota engineers should be ashamed of them selves. That van cost over 40K brand new. It's only 6 years old and has been well cared for. T's a family/child carrier. It should be designed like a tank in my opinion.

- Bristol, NH, USA

problem #253

Jun 032010

Sienna 6-cyl

  • 100,000 miles
Sliding doors open when driving.

- Phillipston, MA, USA

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