This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 04 Sienna minivan right power sliding door failed open. The cable in the track below the rear window separated and jammed the mechanism in the rear hinge. This is a significant safety problem. The design of the power sliding door is flawed. The cable appears to have inadequate protection from the environment. After the metal core of the cable is compromised, it can fail in a way to jam the door open which is what happened to my Sienna. If the cable were to break completely, the door would move unrestrained until full open or closed. Sienna minivans with this design should be recalled. The power door had only had what I consider normal usage. It's a minivan so it has transported kids which require sliding door usage. I was fortunate that my door failed open at home so I wife and kids didn't have to drive with the door open. I had to drive to the dealer with the door open. It is inconceivable that Toyota would design a door actuation system where a single broken cable requires the entire power door assembly to be replaced.
No events leading to failure. Oct. 2008: Passenger side power door cable came off track not allowing for door to be opened. Repaired Nov. 2008- cable replaced but old part not avail. Very expensive to repair (over $1000-$1700 est. From Toyota) Nov. 2009-driver side power door cable came off track having same problem. Have not yet repaired. This is very unsafe. Should there be an emergency I am unable to retrieve 4 children in carseats (ages 3-6) from rear of car on driver side. I cannot afford this repair every year. [xxx] we are only owners of this vehicle. Purchased new in 2004. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2004 Toyota Sienna xle AWD limited with second left passenger sliding door failure. Problem first occurred in Sep 2008 with door sticking with open/close. Referred by Toyota to auto body shop in Nov 2008 for repair - motor/hinge replaced. Failed again after repair and repaired 3/18/2009 by replacing door assembly. Now door is frozen again and will not open automatically or manually.
2004 Toyota Sienna xle driver side power sliding cable snapped. This had been an issue on a number of Toyota with power sliding door. Issue is not resolve. Door is not operational.
2004 Toyota Sienna 1) 3 times my van has locked all the doors without me pushing the lock button. Each time I had unlocked the car and opened and closed at least 2 doors. Then click the doors locked. The last time it happened my 24 month old was in the car. I had to call the fire department to get her out. I had left the keys on the front seat and the remote was laying face up. My baby was in her carseat in the back. I closed the door to put the shopping cart away and click the doors locked. Nothing touched the remote, and it locked. That was 2 months ago and it hasn't happened since. 2)power door failed after 5 years. To expensive to fix. 3) struts on the rear hatch failed at 90,000 miles. This is not a power hatch. This is quite dangerous as the door is heavy and will clonk you in the head if you are not careful. My kids are not allowed to open that door any more. I am so afraid of smashed heads and fingers.
- Pleasanton, CA, USA
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Toyota Sienna 2004 automatic door (passenger site) cable that opens the door snapped and broke. A burning smell occur but no fire. I was looking to fix this problem. Dealer wants to charge me $ $1800. I found on several blogs that this is a common problem. I am wondering if this is a manufacturing problem.
Rear sliding door (passenger side) would not close. There is a cable hanging from the back (3rd window) area. I cannot even open the door more than maybe 6 inches. The motor sounds like it is trying to open/close the door, but it does not move! again, I cannot even use the door at this point!!!
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) my manual sliding door won't latch either, but it is a welding issue. On the back of the door the latch that is supposed to keep the door closed came loose from the door & is just floating inside the door. Has anyone else had this problem? it seems to be in conjunction with the other welding issue Toyota had with the front doors. This problem occurred about 4 months ago, & now my front door has had the welding come loose, which was a recall. Please let me know if you've heard of anyone else having this problem. Thank you. [xxx]
One side automatic sliding doors on my Toyota Sienna won't open and you cannot manually override without losing function of the other door and we have found site after site where this is happening to more than just us and we are concerned for our safety in a vehicle where the door won't open. The fix according to the dealer is anywhere from $1200 to $1800 and we feel as though that is steep and they should recall this since it is not just one family reporting this problem.
For the past 2 months, we have been having problems with out 2004 Toyota Sienna automatic right sliding door in our minivan. The door now cannot be opened from the inside. The door must be opened from the outside, which is a safety issue. The Toyota dealership will replace the entire door motor and mechanism for about $1500. The door is apparently not covered by the extended warranty this is unacceptable. This car should be recalled because doors that cannot open from the inside are a safety hazard. A simple google search of this exact issue yields hundreds of complaints. Obviously, there is a quality issue that needs to be addressed.
My 2004 Toyota Sienna has 64K miles. About 1 year ago, the passenger side automatic sliding door started working intermittently when using key fob, and buttons inside the car. However, pulling on the handles from inside the car or outside usually opens the door. Beginning a few weeks ago, the door is completely closed and will not open at all. A quick search on the internet revealed my problem is not an isolated case. Dealer quoted $2500-3000 to repair it. Now my kids have to use the door on the driver sides stepping into traffic getting in and out of the car.
This is for a Toyota Sienna xle limited 2004. The cables have snapped on both side sliding doors making them inoperable as automatic doors and hazardous when used as manual sliders.
The passenger side automatic door on my 2004 Toyota Sienna opens half way and then produce a horrible noise as if something is stuck and then tries to go back to latch position.
Hello, our 2004 Toyota Sienna xle driver side sliding door wire snapped day before yesterday. I took it to the near by Toyota dealer and they told me that since I am out of warranty it cost me around $2340. I didn't expect this from a well rated auto company and I am not at all happy. I even went through some websites where they wrote about the same issue. I am very frustrated about this and would like to file a complaint. Hope the company understand the issue and try to fix it and resolve the issue by fixing the existing vehicles.
Our 2004 Sienna sliding door became stuck open and we were forced to cut the cable in order to shut the door. The Toyota dealer quoted several thousand $$ to fix it. The cable remains cut and we now use it as a manual opening door.
I have a Toyota Sienna 2004. I have around 85K miles on the van and the power sliding door got stuck in the open position. I was able to jam it closed with quite a bit of force. The next day the other door froze open and I could not close. I brought it to the dealer with the door open and they can't close either and tell me it needs a motor and cable assembly for $1,700. They haven't told me what the first door needs. I can see on the internet that this is a common problem but Toyota denies it. I don't think it is terribly safe to have a door lock open. Fortunately we were at home when it wouldn't close and so I didn't have to have children ride in the back with the door open.
No prior problems. The automatic door and it's safety feature of not closing when something is in the way stopped working. The door will not open completely and when closing it closes on anything in it's way. Sometimes it will not close or open at all. If the button is engaged to turn the automatic door off the door will not budge. It will not work in manual mode. Nothing has been done to correct the failure as of yet, as the expense is prohibitive.
Both rear sliding door cables of our 2004 Toyota Sienna have snapped, causing the automatic doors not to work. Drivers side rear sliding door came off of the rear track after cable snapped.
A D V E R T I S E M E N T S
- Golden, CO, USA