really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
74,552 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 1 of 18)

problem #352

Feb 032016


  • 106,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated that the passenger side sliding door cable fractured and caused the door to remain ajar. The contact stated that the failure also caused the battery to be drained because the dome light remained illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,000.

- Simi Valley, CA, USA

problem #351

Oct 172014


  • 134,000 miles
The contact owns a 2004 Toyota Sienna. While attempting to open the vehicle's automatic doors, the contact heard an abnormal noise. While trying to close the doors, the driver side sliding door would not close. The contact took a closer look and noticed that there was a frayed cable on the top side of the automatic door. The vehicle was taken to an independent mechanic where the cable was cut for the contact to be able to close the door manually. The contact stated that the passenger side sliding door became inoperable approximately three weeks later with the cable being frayed at the top of the door and would not close. The vehicle was towed to an independent mechanic where the cable was cut and the door was closed. The contact stated that the mechanic stopped electricity from going to the door so that the door could be opened and closed manually as an interim repair. Since the doors were originally automatically powered to open and close, they became very hard to operate. The failure mileage was 134,000.

- Flaida, CO, USA

problem #350

Jun 102014


  • 197,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the passenger side automatic sliding door failed to open and the wires were corroded. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The VIN was unavailable. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 197,000.

- Baltimore , MD, USA

problem #349

Jun 182015


  • 170,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated that the rear passenger side sliding door could not be closed. In addition, the rear driver side door handle fractured when attempting to open the door. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.

- North Tonawanda, NY, USA

problem #348

Apr 102014

Sienna 6-cyl

  • Automatic transmission
  • 115,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the driver's door hinge failed to keep the door open when getting in and out of the vehicle. The failure caused the door to close or swing open abruptly. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 115,000. Updated 5/26/15

- Lauguna Hills, CA, USA

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problem #347

Mar 292015

Sienna 6-cyl

  • 136,000 miles
After opening the rear driver slider, the door would not latch closed.... can not get the door to stay closed.. brought it immediately to a dealership, they got it to latch, but driving home the slider completely opened. Thankfully one of my children were not in the vehicle.

- Medway, MA, USA

problem #346

Sep 012014


  • 69,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated that the passenger side door emitted a loud noise when opening and closing. The contact inspected the door and found that the welded area was fractured. The vehicle was not taken to the dealer for inspection. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 69,000.

- Corozal, PR, USA

problem #345

Jan 172014


  • 180,000 miles
Sliding doors freeze shut during cold weather, handle of sliding door pulled right off during cold weather. In a car accident the passengers in the back seats would not be able to be safely and quickly pulled out of the car. This is the 2nd time the door handle pulled off. We repaired the handle of the door earlier than 2014 and the handle pulled off again at the date stated on this report. The doors freeze shut in almost any winter cold weather since the car was purchased.

- Winsted, CT, USA

problem #344

Jul 082014


  • 100,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door exhibited an abnormal noise when opened. In addition, the weld became fractured. The vehicle was taken to the dealer, who stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

- Glen Mills, PA, USA

problem #343

May 092012

Sienna 6-cyl

  • miles
To begin with, the window on the driver side rear sliding door has not opened all the way for many years. In addition, during the winter, the rear sliding doors freeze shut to the point where my children have to climb through the rear hatch to get into the car. Last year, my husband attempted to open the driver side sliding door and pulled the handle off. There are several cracks in the dashboard that developed about 2 years ago. And, on the front passenger side door, the clips that hold the interior of the door to the frame have broken off and that portion of the door gets caught on the rubber gasket of the car frame. Now, the gasket is tearing so we have to be extremely careful in closing the door to keep it from getting hung up or else it will break and tear more. We also experienced having the cable to the passenger side sliding door fray and jam in 2008. After having the dealer initially offer to repair it first for $2600, then $1500 with Toyota paying for the part, we were able to get it repaired 4 years later in the recall.

- Green Brook, NJ, USA

problem #342

Apr 012014


  • miles


2004 Toyota Sienna. Consumer writes in regards to door weld recall problems. The consumer stated for more than 3 years, he has been hearing a popping noise coming from the driver side door. Toyota was aware of the problem and initiated a warranty enhancement program for the defective door weld for the 2004-2006 Sienna's, but only if they were 5 years/100K miles. The consumer stated the problem started with his vehicle in 2010, when the vehicle was already 6 years old. Toyota issued a technical bulletin, but refused to issue a recall. Re-welding the failure points was not recommended as they were prone to fail again.

- San Jose, CA, USA

problem #341

Feb 032014

Sienna 6-cyl

  • 78,000 miles
Rear sliding door issue - the trunk keeps falling on the head when putting shopping bags. Power sliding door assembly - the sliding door keeps closing and injuring when putting the seat belts for my baby in the car seat. These are safety issues and causing injury.

- Chester Springs, PA, USA

problem #340

Feb 032014

Sienna 6-cyl

  • 135,900 miles
Power sliding door is jammed. Received customer support letter from Toyota last year (2013) that stated they knew there was a problem but only an extension of warranty for 9 years past date of service for vehicle and/or 120,000 miles (which we are past). Over $1100 just on parts to fix one door! today the other door would not open, so I had 2 doors jammed and had to climb into back seat area climbing over center console to get two young children out of their car seats and out of the car back over center console and out front passenger door. When I went to drive the vehicle the alarm system started to sound constantly even though door was shut all the way. This created an unnecessary distraction to driving not to mention the obvious safety concerns of back doors that will not open.

- Pittsburgh, PA, USA

problem #339

Dec 112012

Sienna 6-cyl

  • miles
This is a recurring incident. On cold days, the sliding doors will freeze shut. This is a common problem from my understanding, and some folks on web forums have recommended filing a complaint to hopefully get Toyota to issue a recall and resolve the issue. The freezing door problem is exacerbated by the electrical door lock mechanism and open/close sensor on the slider. In many cases, the failed attempt to open the frozen door is enough to trigger the door "open" sensor and cause the interior lights to come on.

- Chicago, IL, USA

problem #338

Jan 122012

Sienna 6-cyl

  • 112,500 miles
Side sliding doors become frozen making it impossible to get open trapping guest in the rear of the vehicle this is a major safety issue and should be taken care of.

- Greensburg, IN, USA

problem #337

Jun 032013

Sienna 6-cyl

  • 130,000 miles
Passenger side vehicle dash began cracking during summer of 2013. Original appearance was that of a cut or scratch along the surface of the dash. Crack has been growing wider and longer since then. Vehicle has been garaged since purchase (9/2003) and custom fit shade used when parked outside. Concerned that dashboard may fracture into smaller projectile pieces if the passenger airbag was to be deployed.

- Sinking Spring, PA, USA

problem #336

Dec 162013

Sienna 6-cyl

  • 86,000 miles
During below-freezing temperatures and accumulating precipitation, sliding doors can freeze shut to the point of not opening. I recently had to kick the side doors from the inside in order to get them opened.

- Providence, RI, USA

problem #335

Nov 022013

Sienna 6-cyl

  • 97,640 miles
Passenger sliding door will not open. Even when power is turned off, the door will not open manually which is a safety hazard as my kids can not exit the car from that door if there is an accident. I recently received a csp letter from Toyota about this exact door problem but the letter states the extended warranty is good for 9 years or 120K miles which ever comes first. Unfortunately, I received the letter just after I had the car for 9 years. If I had received the letter and known about the door issue before the 9 years, I would have taken my car in to be fixed. Quote for fixing door is over $1,100.

- Los Altos, CA, USA

problem #334

Jul 182008

Sienna 6-cyl

  • 75,000 miles
While opening the automatic, passenger side, rear sliding door, the cable frayed and became stuck, causing the door to stop mid way open. The door was stuck and wouldn't open or close. We were finally able to get it closed, with much force, so that we could continue driving home (we were out of town at the time). We were told by Toyota that it would cost $3000 to repair the problem, as the entire system, not just the cable, would need to be replaced. I asked if they could just make it so that I could open the door manually. Having a door that won't open is a safety hazard. They said no. I took the van to a repair shop, where the owner cut the cable and took it out. This allowed the door to be opened and closed manually. How did he manage to do something that I was told by Toyota wasn't possible" he didn't charge me for this simple fix. I have letters that I wrote to Toyota detailing what happened. We were offered a free oil change for our trouble, which I declined as I will not visit a dealer again by choice, and told we would have to repair the issue ourselves. A Toyota rep recently, 2012, told me that there are many complaints with this same issue, but a recall status has not yet been reached or set. Very disappointed that Toyota allows this to continue to happen. What could owners possible do to make a cable snap or break" it's obvious this is a faulty design and should be repaired.

- Gray, TN, USA

problem #333

Sep 162013

Sienna 6-cyl

  • 121,384 miles
Went outside to try to open my driver side electrical sliding door and the cable snapped. I can no longer open my door and I have a baby that the car seat is on the working side and now my other kids have to try to jump over the baby or go out the front doors to get out of the car.

- Southington, CT, USA

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