This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tail gate dropped without warning falling 4 times and striking operator on head. Item was recalled in 2008 and Toyota is failing to make the repair under the recall. This recall should cover this incident as it is still the same problem and is dangerous. The fix was not performed properly otherwise the safety would work and the tail gait would not drop onto the operators head.
The power liftgate of my 2004 Toyota Sienna has failed. The liftgate has unexpectedly closed, but is now inoperable due to strut failure. The liftgate is very heavy and closes with much force.
2004 Toyota Sienna with tailgate failure. Consumer states that tailgate fell when it was opened. Luckily the child was able to move quick enough so no injury occurred. Consumer believes the hydraulic system failed. The consumer was told the trunk struts and brackets needed to be replaced.
Power tailgate/rear hatch comes down without warning. It would only do it once and a while but now its everytime. My wife has been caught when it comes down. Even when manually pulling the tailgate up it does not stay up. This is a very heavy tailgate and is dangerous if a child would get caught in between the opening and the tailgate.
Out of the blue our tailgate no longer stays up. The trunk struts need replacing according to the dealer. Our five year old told us of this problem when he was trying to get something out of the back. Luckily he was not injured. We are going to get the problem fixed. I've read online that an investigation through you has been going on since Dec. 2006. I'm concerned that we had never been told this is a potential problem in a relatively new car. I've read of other close calls for injuries and am surprised that there have been none considering the weight of the tailgate and the force with which it closes.
- Farmington, CT, USA
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The contact owns a 2004 Toyota Sienna. The contact stated that the rear power liftgate closed without warning. The dealer stated that there was damage to the struts that support the liftgate. As of November 14, 2007, the dealer had not repaired the vehicle. The failure mileage was 46,000 and current mileage was 49,000.
During this winter (2006-2007) we noticed that the rear tailgate on our 2004 Toyota Sienna (purchased in Aug 2004) wouldn't open up all the way. We thought this to be the cold temperatures. However, this week, the rear liftgate failed all together. The struts that keep the gate up have ceased to operate. My wife was able to lift the gate, but it came down and slammed shut to her surprise. Pretty scary since we have a 3 year old who's seat is the back and likes to enter through the tailgate. The right strut (looking at the tailgate) seems to have leaked and has left a film on some of the plastic molding for the rear taillight. My wife contacted our local Toyota dealer, whom we have worked with before, and was given an estimate to have the struts replaced (about $411-$435). She was told that the have seen this problem on other Siennas of the same year. I have called Toyota and was basically told that they would open a case with the dealer to what can be done to help me out. I am currently waiting for the call from the dealer.
A D V E R T I S E M E N T S
- San Francisco , CA, USA