really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
100,301 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna seat belts / air bags problems

seat belts / air bags problem

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2004 Toyota Sienna Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #26

Oct 052011


  • 70,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated the front driver's side seat belt webbing failed to retract and properly restrain the occupant. The excess webbing was hanging on the floor. The vehicle was taken to an authorized dealer who performed a temporary repair. The technician stated the entire seat belt assembly needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Huntington, WV, USA

problem #25

Jan 222009


  • miles
The driver's seat belt continuously binds up in the re-tractor bezel. Because of this the re-tractor unit does not function properly. Some times if you do get it to come out, you can get it latched but the belt fails to tighten. In other cases it binds so badly that the side wall must be taken apart to free it.

- Marietta, GA, USA

problem #24

Dec 142010


  • 66,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the front seat belts failed and would become jammed when retracted. The vehicle was taken to a dealer where the dealer advised the contact that the seat belts for the front driver and passenger sides needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 66,000.

- Long Beach, WA, USA

problem #23

Nov 042003


  • 1 miles


The contact owns a 2004 Toyota Sienna. The contact stated that the rear seat belts would not secure in the latch. The dealer and the manufacturer were notified of the failure, but denied any assistance with repairs. The vehicle was not repaired. The failure mileage was 1 and the current mileage was 129,000. The VIN was unavailable.

- Beuford, GA, USA

problem #22

Sep 042011


  • 40,000 miles
Both the driver's and passenger's side seat belt repeatedly catch so that they are stuck and fully extended. Often it takes hours to wiggle the seat belts back into position so that they actually roll freely.

- Haines, AK, USA

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problem #21

Jan 012006


  • 25,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated the front driver's seat belt intermittently jammed and became stuck whenever he attempted to buckle the belt. The seat belt would become stuck while partially removed from it's retractor. In order to remove the belt from the jammed position, the contact would need the assistance of a screw driver. The vehicle was taken to an authorized dealer where the contact was informed the vehicle was operating as intended. The vehicle was not repaired. The failure mileage was 25,000 and the current mileage was 65,000. The VIN was unavailable. Updated 06/08/11

- Arlington Heights, IL, USA

problem #20

Feb 102011


  • 95,000 miles


2004 Toyota Sienna. The driver's seat belt gets stuck in the bezzle and fails to retrack. This happens almost everytime I try to use the seat belt creating a serious safety concern. Many owners of the same vehicle reported the same problems. There was a recall on the seat belt for middle seats. The seat belt for driver's seat should be also recalled.

- Bettendorf, IA, USA

problem #19

Jan 192010


  • miles
The driver seat belt in my 2004 Toyota Sienna gets twisted and stuck where it retracts into the side panel. This continues to happen over and over and it is difficult to fix. Sometimes fixing it requires ripping apart the side panel. This has been happening since about 2007. We are often left without a working seat belt and even more often left with an ill fitting seat belt. The dealership want $500 to replace but I feel it was a defective design and is likely to happen again.

- Montgomery Village, MD, USA

problem #18

Jan 012007


  • 30,000 miles
3rd row middle seat is equipped with a ceiling drop down seat belt for the shoulder assembly. The assembly is to hook into a holder in the ceiling when not in use. When pulled from the ceiling it attaches to the lap belt for use by the rear middle occupant. The assembly does not stay hooked and will fall out of the ceiling holder after driving a mile or two, striking the outer rear (passenger side) occupant in the head. Happens constantly, dealer says there is no fix.

- Cleveland, OH, USA

problem #17

Jun 242010


  • 139,968 miles
The drivers seat belt jams and will not retract. Occasionally when pulled out, the drivers seat belt folds over and jams in the top most exit (roller) as it comes out of the pillar and into the drivers area. The belt will not retract without stopping the car and clearing the twist that results in the jam. Sometimes you have to remove the cover on the pillar that the belt retracts into. This effort takes longer and requires you to go into the back seat for access. This has happened 3 times in the last 30 days and 10 times in the last year. My wife has driven home each time this occurs with the seat belt "jammed" so I can make the repairs. She isn't strong enough to repair the car once the jam occurs.

- Chesapeake, VA, USA

problem #16

Apr 142010


  • 10,000 miles


The seatbelts in the middle row do not always work properly. They frequently lock up or don't flow smoothly from the belt case. It concerns me that the seat belts will not properly restrain my children in the event of an accident. This happens several times a week.

- Ashburn, VA, USA

problem #15

Aug 012009


  • miles
2004 Toyota Sienna. The passenger side automatic sliding door will not open automatically or from within. Children sitting in the back that could not open from the inside and had to crawl out over car seats to the other doors. Myself included when I shut the door to clean the interior. The passenger side seat belt (second row cabin chair) won't retract and was checked and found that the seat belt was not twisted to cause the malfunction, but with the device itself.

- Conroe, TX, USA

problem #14

Mar 012010


  • 80,000 miles
The seat belts on our 2004 Toyota Sienna minivan do not work properly. Approximately once every ten to twelve days, the belts will not retract properly to their original position. The belts currently not working properly are the driver side and the middle seat passenger side. We have taken the vehicle back to cobb county Toyota in Georgia for repair. They claim it is "user error, " a characterization I completely reject. I have driven several cars and have never had a problem like this. They have managed to return the belts to their original position but within a few days to a week, they are improperly working again. We all know that seat belts are one of the most important pieces of safety equipment in a vehicle. If they do not work properly, the evidence is clear that passengers in that vehicle are much more likely to die. I believe this is a manufacturer's defect which should be remedied immediately.

- Dallas, GA, USA

problem #13

Jan 302010


  • 98,915 miles
Driver side seat belt not easily released

- Seabrook, TX, USA

problem #12

Jan 202010


  • 110,000 miles
It happened twice during 2 weeks ago ( during heavy rain). I was driving my 2004 Toyota Sienna on a parking lot. The steering wheel is very hard to turn, it seems like I lost the power steering. After restarting the van, the problem disappeared. Next day, my wife encountered the same problem when she is picking up our kids from school. We believe there is a major problem with the electrical system or computer system. I have so many problem with this vans and the dealer refuse to fix it, I have seat belt problem, it is not easy to release after driving, dealer wants 300 to fix. Electrical sliding door problem etc.

- Chino Hills, CA, USA

problem #11

Nov 082008


  • 73,000 miles
I was driving with two of my boys in boosters in the 3rd row seat. The boy on the passenger side pulled the middle seat belt down from the ceiling and wrapped around his neck twice and then put the buckle in the lap clasp. I was driving and had the radio on. Luckily my 14 year old daughter noticed him struggling and began screaming, "he's choking, he's choking"; she immediately jumped over the seat and tried to free him while I stopped the car in traffic. She frantically tried to undo the belt; he was unable to make any noise. Anyone that has a Sienna knows that the middle seat belt on the third seat clips into a lap belt that you need a pen or key to release. As my son struggled, and wiggled to free himself the belt became tighter, locked in and was basically hanging him in his booster seat. I stopped in traffic, got in back and was able to lift the booster up in the air so that it wasn't choking him but couldn't release the belt. My 15 year old was in the front seat and I asked her to take the keys out of the ignition, which I used to release the buckle. My son is fine. Luckily my daughter saw what was happening.

- Holliston, MA, USA

problem #10

May 012004


  • 1,200 miles
"clunking" noise noted on steering the 2004 Toyota Sienna just a few months after it was bought. It had gone through 3 recalls already when first the fuel tank, then the door sills, then the middle row seatbelt bezel, and finally recently, the rear hatch struts were all replaced. Vehicle was test driven, but no mention of "clunking" documented. However, all this time, the clunking had become more noticeable, and vehicle had gone through 2 alignments already, with only about 42,000 miles on it. Last serviced for alignment, dealer did note clunking and recommended replacement of intermediate steering shaft. It is now becoming more difficult to steer the vehicle, especially at low speeds, and "K-turns" now require more maneuvers, and the steering radius has increased potentially causing collisions with objects or pedestrians if compensatory action is not initiated. (steering output has sometimes been unpredictable). Second component is lack of TPMS sensors when tires were changed at a facility, and I had the facility document the lack of sensors.

- Dover, DE, USA

problem #9

Oct 212008


  • miles
Both front seatbelts in our 2004 Toyota Sienna have repeatedly jammed in the plastic bezel when retracted or extended, rendering them useless. With considerable effort the seatbelts have been loosened, however, they are now twisted inside. Having done a quick search online, this appears to be an ongoing source of frustration and hazard for a number of van owners.

- Lexington, MA, USA

problem #8

Sep 062008


  • 55,000 miles
The contact owns a 2004 Toyota Sienna. While driving 40 mph, the contact depressed the brake pedal, but the vehicle did not stop. There were 30-40 yards between the contact's vehicle and the preceding vehicle. The brake pedal extended to the floorboard. The brakes grabbed momentarily, but then became "mushy." The contact crashed into the preceding vehicle and caused injuries to the occupant in the other vehicle. The passenger's seat belt did not engage properly, causing the passenger to strike the dashboard and sustain minor injuries. A police report was filed. The vehicle was destroyed and towed from the scene. The failure and current mileages were less than 55,000.

- Medina, WA, USA

problem #7

Feb 102008

Sienna 6-cyl

  • Automatic transmission
  • 91,342 miles
All seat belts sticking or not retracting.

- Granada Hills, CA, USA

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