The rear power window was rolled up and caused injury to ten year old female. My concern / question is why there is not a safety feature on the windows that would automatically go down if any resistance was applied to the window. If the vehicle had this type of safety feature it would have prevented injury.

- Severn, MD, USA

Since 9/07, rear power tailgate would not raise to full height. Actually walked into gate due to this problem. Thought it was the cooler weather. As winter approached, the gate would raise, not fully, then close on it's own, no warning. Without the power hatch, you could lift and hold the gate, but, it would not stay up on it's own. Toyota, can replace the gas struts/shocks, parts only $286/each. It's a flaw, and should be a recalled item since many consumers have had the same faulty hatch, it can come down at any time on anyone and will not stay up unless held open with a stick. It has not worked properly for over 6 months, just spoke with the dealer 15/5/8, honestly thinking the problem would correct itself with warmer weather. Obviously, it did not.

- Burketon, 00, USA

While driving 55 mph, my driverside vent window popped out. Staying connected to the Sienna 2004 by only a wire. I pulled over and taped the window (not broken) back onto the van. The window did not fail, nor did the mechanism that opens the window. The adhesive that secures the window to the mechanical part of the vent window gave up. No acid rain, vandalism, mechanical breakdown was involved with this incident. Toyota will not replace the gluing to make this safe again. They want to replace the whole system at my cost. $500 later we are considering trading in to get a Kia. Thank goodness the window did not come off completely into oncoming traffic.

- Silverton, OR, USA

A month or so prior to this incident, I took the 2004 Toyota Sienna to the local Toyota dealer and asked them to check the door latch on the driver's door - it was making a popping sound. I was told it would not hurting anything, and some time in the future bring it in and they will order the part and take the door panel off to replace the latch. Well, on Tuesday, May 8, 2007 I opened the door and the latch broke in half, and the part connected to the door broken the metal around the latch, and it fell into the door. When I lowered the window several hours later the window fell of the track and down inside the door. - it would not raise back up, so I took it back to the Toyota dealer, and after waiting for 3 hours, I was told the clips were broken, and they would have to order a new window with clips attached. The window was put back in place, and I was told not to roll the window down or it would fall off the track again. - the service department at the Toyota dealer was going to charge me $106 for putting the window back up. I was told this labor charge and the charge to replace the window/clips, or the door latch, actually the door would have to be replaced, would not be covered under my extended warranty. - I was not informed that it was not covered under my extended warranty until they were charging me for the labor of putting my window back on the clips. So, they did not charge me anything - after I argued with them about this. - the next day, I had someone else look at the clips, window and the track holding the window. - the clips are not broken, just unglued from the window - because the track bent when the broken door latch part fell into the door.

- Hot Springs, AR, USA