This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1) August 2013 during an oil change the dealer technician notified me the steering rack needed replacing due to oil leaks from the rack and pinion ($1000 repairs). 2) September 2014 asked dealer to check air conditioning ac right center console blower. After recharging the system with dye, found the ac lines to the rear cabin corroded under the wheel wells -- recommended $1500 to replace entire lines (I declined pending further inspection summer 2015). 3) February 2015 noticed right side power sliding door stopped working electronically, with key fob, interior switches, etc., and would only work when pulling open/closing manually by hand. Actuators still worked to "lock" the door during the last inch closing/opening. Noticed black cable sheathing frayed and bare in spots, showing steel cable inside, but cable still intact. Found online forums stating many having similar issues. Located my extension to warranty enhancement notice from Toyota mailing stating "certain 2004-2007 model year Sienna rear sliding door latch assemblies and power sliding door cable assemblies" may be covered (up to 120K or 9 years from original date of purchase, whichever came first), via the Toyota customer support program. However, this "enhancement" does not cover door motor assembly failures, which my dealer technician identified as the probable main cause of the door not working properly (after having removed part of the door for inspection). I declined the $1000 labor + $1200 parts ($2200 total) motor, but accepted the free cable assembly warranty coverage. Am now using the door in manual mode only. My concerns: These parts are wearing out prematurely under normal use/wear and tear.
The contact owns a 2006 Toyota Sienna. The contact stated that while driving 40 mph, the vehicle stalled. The vehicle was towed to an independent mechanic where the technician diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer. The technician diagnosed that the ECM needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 118,000 and the current mileage was 119,000. Updated 06/10/14
- Harpers Ferry, WV, USA
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- Madison, WI, USA