This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was parallel parking, backing into a parking space on a long bridge in a downtown/busy area. When I tapped the accelerator lightly to back up, my van suddenly lurched back (in reverse), accelerating so quickly I felt like I was in a rocket ship being lifted into the air. My wheel was turned in preparation for backing into the space. At a breakneck speed, my van accelerated in reverse, lurching up a large concrete step (all 4 tires), squealing erratically. Then it continued across a wide sidewalk/pedestrian area, the bumper hitting the bridge, immediately knocking about 20 feet of a concrete railing from the bridge into the river below. Luckily, my wheels basically bounced off the bottom portion of the bridge, which was secured by a large concrete block at the base of the bridge. This all happened in about 1 second... it didn't take long. The first thing I tried when this happened was hit the brakes. They didn't move. It was like they were locked. As my van bounced forward after it bounced off the concrete block, I was able to get it into park. I am lucky there were no pedestrians on the bridge, as they would have been crushed immediately by the concrete, and thrown into the river below. I'm also incredibly fortunate my van didn't continue in reverse, plunging itself, and me, into the river. It was a harrowing experience and two weeks later, I am still not quite past it. I am a safe driver and this is my first "real" accident in 25+ years of driving. My van is totaled.
The contact owns a 2007 Toyota Sienna. The contact stated that the dashboard exhibited numerous cracks near the air vents. Additionally, a sticky substance covered the entire dashboard surface. The vehicle was taken to an authorized dealer but was not repaired. The manufacturer was notified of the defect. The failure mileage was unavailable.
Failure of power sliding door on driver side. Unable to open or close door. Manual use only and hard to open/close. Had to replace door release motor and power slider door actuator at cost of $655.
- Pittsburgh, PA, USA
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I just learned that there were many complaints in regards of multiple cracks on the vehicle dash. I confronted the dealer regarding the same they stated that I was in need of placing a complaint about it in way for them to consider the same and authorize a repair. The very same day I wanted to place the complaint and they stated that the same is in a "suspense status". I just went through the complaints here reported and noted it is a recurrent vehicle manufacturer damage. I believe if I, as owner, followed the instrucions of not using any conditioner or any abbrassive cleaner but a mild soap and water with a damp cloth, the dash is coming appart as it is. I also think this should be considered as a safety hazard because of being the dash where the airbags are stored, when deployed on an accident could cause also the the dash to crack and its pieces be a projectile object.
The rear hatch opener is made of some rubber composition that has melted away and will at times not even open rear hatch. Numerous online incidents reflect similar description of melted rubber that leaves fingers coated in hazardous material when attempting to open rear hatch.
The contact owns a 2007 Toyota Sienna. The contact stated that both rear sliding doors failed to open correctly. The vehicle was taken to the dealer where it was found that the electronic switch needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage and VIN was not available.
The contact owns a 2007 Toyota Sienna. The contact stated that the rear driver's side sliding door could not be opened electronically. The contact was able to open the door manually. The vehicle was taken to the dealer for diagnosis. The technician stated that the door motor or the cable would have to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 60,000.
The rear sliding door latches fail. The door will not stay closed due to latch/locking mechanism failure. I had a dog in the back seat when door latch failed...luckily the dog did not fall out. If a person had an unsecured child in a rear seat they could very easily fall out! this has happened numerous times but the dealer told me the lock was not lubricated which was an outright lie because Toyota has a service bulletin on it since October 2010. Toyota has refused to repair mine at their expense because my mileage is over 120,000 now...their dealer lied to me regarding the problem at 56,000 which was when I first reported it.
Rear door latch rubber assembly has melted and becomes hot to the touch. The circuit under the melted rubber has direct contact to my fingers while attempt to open the back door. And appears to be a fire issue. Since the back door is no longer operational, it may cause safety issues for passengers sitting in the back row of the van.
Cable from door snapped. Rear right sliding door became inoperable, had to open and close manually. Very hard to slide door in either direction. Toyota diagnosed as broken cable repaired. Door inoperable again in 2/2012. Toyota diagnosed as broken door release motor. Repaired. Incurred total of $1,405 in repairs. Submitted receipts for reimbursement for the Sienna door latch and cable assy warranty enhancement 11/27/12. 12/26/12 received letter from Toyota stating that the repair does not meet the criteria for reimbursement. 1/4/2013 called 1-800-331-4331 to ask why it is not covered. After being on hold for 30 minutes, gentleman says the cable and motor are not covered for our VIN#. it would have been covered if the door latch had broken. I asked if he could send me anything in writing as to reason for not being covered and he said no. I do not think Toyota is treating its customers fairly. The left rear sliding door broke in 2010 and they did cover it as it was right at 3 years so still covered. The rear sliding doors are constructed poorly and I will never purchase another vehicle with sliding doors again.
I opened the automatic liftgate to my 2007 Toyota Sienna and upon it reaching the fully open position at the top, it immediately dropped and started to close automatically, which may have caused me an injury if I hadn't quickly moved out of the way. Every time I open the liftgate, whether I do it using my key fob, from the interior of the car, or by lifting the handle, the same thing happens causing risk of injury to me and my children. Toyota refuses to acknowledge responsibility for this defect despite similar issues being reported with 2004 to 2006 Toyota Siennas, which ultimately resulted in the issuance of NHTSA campaign 08V244000.
The concern is the defective rubber pad on the switch in the Sienna?S rear liftgate. The rubber pad under the switch that is used to open the liftgate on the back of the Sienna has gone soft and tar like. If I grab a piece it pulls right off like chewing gum. The black tar like substance gets on your hands too and is hard to wash off. The safety issue is cold weather, once it goes below 35 degree F the door handle switch will not allow the door to open. I the event of a crash you couldn't open the rear hatch to exit. This part is unmistakably defective. If the rubber just cracked I could see it as a wear item (like tires or wiper blades). Apparently in us states with a warmer climate this melting latch defect is a very common problem - just search the internet. Defective rear handle switch (part# 84840-08010).
The contact owns a 2007 Toyota Sienna. The contact stated that the passenger side sliding door stopped opening automatically. The contact stated that the door either would not open or would open halfway. The vehicle had not been taken to the dealer for inspection or repairs. The VIN was not available. The failure mileage was 39,000 and the current mileage was 40,000.
The contact owns a 2007 Toyota Sienna. The contact stated that the dashboard had become severely cracked at the steering wheel area and expanded to the air bag area. The contact was concerned that the air bag could deploy erroneously. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 28,000 and the approximate current mileage was 30,000. Updated 12/11/12 the consumer stated there was a 16 inch split going across the dashboard. Updated 12/12/12
The contact owns a 2007 Toyota Sienna. The contact stated that when she went to push on the rear door latch, she noticed that the handle melted. The contact was unable to open the door. The vehicle has not been inspected by a dealer or an independent mechanic. The manufacturer was made aware of the failure who filed a reopt but did not offer any further assistance. The vehicle has not been repaired. The failure mileage was approximately 64,000. The current mileage was approximately 70,000.
The rubber pad under the switch that is used to open the liftgate on the back of the Sienna has gone soft and tar like. If I grab a piece it pulls right off like chewing gum. The black star like substance gets on the hands/fingers too and is hard to wash off. This is a very common defect (not normal wear and tear). Toyota won't recall and make it a warranty fix. The part# is 84840-08010 and msrp is $58.53 plus labor.
The contact owns a 2007 Toyota Sienna. The contact stated he heard a clicking noise whenever he opened or closed the rear driver's door. The contact examined the door and noticed that the door's bracket was cracked. The vehicle was taken to the dealer. The dealer stated that they had to replace the doors. The vehicle was not repaired. The manufacturer was notified and stated that there was nothing they could do to provide assistance because the vehicle was not under recall. The failure mileage was 61,150.
A D V E R T I S E M E N T S
- Peoria, IL, USA