This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has 138,000 miles and when I inquired about fixing the sliding door, I was told that the recall was over in 2016; however, I know of a person that was able to have his vehicle fixed by Toyota. In fact, Toyota replace both the door sliding components / latches. For my vehicle I tried getting Toyota to fix this last year and tried again today but Toyota will not cover these repairs. I want it documented that this VIN has not been fixed regarding the sliding door and should a serious safety issue arise in the future due to these doors, this will server as documentation. The issue began about 1 year ago when the driver side sliding door would not open. This year I had to take it on myself to try and fix the issue due to Toyota not willing to cover the costs. The cable for the sliding door had frayed and when the door was manually opened, it would only open some but not fully. The roller latch for this door also appears to be bent and now the door is close to hitting the side panel when opened; I had to remove the cable components myself to allow the door to open. I believe the estimated repair costs for having both doors mechanisms replaced is $4,000 and I cannot afford that costs. In 2016 I do not recollect being informed by Toyota regarding the sliding door issues and now my vehicle cannot be repaired for that service program has expired.
Lift-gate frame cracking around left hinge. Safety hazard as the lift-gate could become unsecured while driving, or during operation, resulting in injury or crash.
Inside dashboard is very sticky and always shows a glare onto the windshield while driving (safety issue); the dashboard during the summer time is very malleable, if you gently press on it, it moves as if it was melting slowly. This has been like this for a few years, when I contacted Toyota they said there was a replcement program for this in which owners were notified in 2015 and expired on 2018, I explained we never received this notice as we are at the same address since 2000 and are the original new owners of the van, they did not agree to replace as the program had expired. I explained the safety risk not to mention its a know issue, they said you didn't respond in time so they will not pay to have it replaced. The supervisor was rude and said the same thing.
Both my power sliding doors have failed within the past week, and I cannot afford to fix them. They do not open at all because the cables are snagged, and this is a safety issue. In the event of an accident, passengers will not be able to exit the vehicle safely and quickly through the liftgate or front doors. Toyota needs to recall these vehicles and fix them and not leave safety to chance.
When I open the lift gate from the console or key fob and the outside temperature is about 32 degrees or less the lift gate goes up then comes right back down. If I repeat the opening process several times it finally stays up. I have been hit several time by the lift gate when I thought it was open, it takes a lot of strength to stop it enough to get out of the way. What would it do to a child? this happens when the vehicle is stopped and in park or if the engine is not running at all. In my garage, parking lots, etc, wherever the vehicle is parked. This started happening about 2011 and continues getting worse each year.
- Nellysford, VA, USA
Search CarComplaints.com for these popular complaint phrases...
My Sienna side door cannot open. My son would not be able to escape the vehicle if a problem in an accident. Dealer said there is no recall but the door cannot even be opened manually. This would be a $1500-2000 repair which as a single mom is not an option for me. I do not feel something as significant as ability to escape a vehicle should fall on the consumer.
My wife and I have five lovely small children. We own a 2008 Toyota Sienna xle. Some years ago, the "power" aspect of the sliding doors stopped working. Since then, we have been using the van by sliding the doors open and shut manually. Recently, while my wife was driving, the passenger sliding door unexpectedly came open while the vehicle was moving at a high rate of speed. This was traumatic for her and for my 5 children. Also recently, the driver side passenger door became completely non-functional. The local dealership, mark miller Toyota, has been working diligently and expertly to try to repair both sliding doors. They appear to have been able to repair the passenger sliding door, at substantial expense to me. However, mark miller Toyota is presently unable to repair the drivers sliding door, and the vehicle has been non-operational for weeks now.
Both automatic side doors broke at 120,000 miles. Doors are unsafe and opened on their own while driving down the highway at 60 mph with grandson in backseat. Now that the automatic door function is broke on both doors they both won't close completely anymore and don't latch completely. They are unsafe.
The automatic rear lift-gate/door when opened either via remote or driver overhead back-door opener, opens all the way up and closes immediately. The door not stay open. This appears to be a recall issue in older Sienna model (2006) but dealer could not fix my model (2008) as a recall issue as this is not listed under my model for recall. The problem symptoms are exactly similar to the recall issue. I would like to fix it as a recall issue for my vehicle from Toyota. Please help. Thanks.
Sliding door cable snapped. This left us with a heavy door to manually open/close which creates a safety concern (trapped) for children and elderly passengers.
We had the recall concerning dashboard melting and cracking 2 years ago. Our vehicle dashboard has been melting for about 4-5 years now and it also started to crack on either side. As soon as we received the recall notice, we took our vehicle to the dealers 2 years ago. They took measurement for our vehicle dashboard and we were told the product for replacement is not available, as soon it is available they will call us. We have called multiple times to the dealership and it is still not ready to this day (fort bend Toyota dealership in sugar land, tx). The car smells, we are unable to use this vehicle as the smell of melted rubber inside the vehicle causing breathing issues for all of us especially our child who has breathing issues. How long should I wait for a replacement parts" it has already been 2 years and we have called the dealer multiple times. Our secondary warranty extension expires next March 2018. Once this date comes around, are we out of options to get replacement under this re-call" I need solution immediately or take the vehicle back and give us our money back!! can someone please help us. Thank you.
Vehicle was parked and turned off parked in parking lot. Opened side door with automatic key fob and the door opened halfway then started making a weird noise. It would not close or open manually no matter what I did. I had to drive myself and 5 kids across town with the door open, car beeping because door was open. My husband finally got the door to close after I got home but there was a severed cable that now hangs under the rear window. The door will not open manually or automatically now. So I can't use the door at all. If you even try to touch or open the door then the system thinks the door is open and beeps the whole time you are driving and you can't lock the door. I'm worried it will open while driving. From research it appears to be an all too common issue with Toyota vans and should be a recall or covered for the life of the vehicle in my opinion. The auto opening door was the only reason we purchased a van and not a SUV.
Passenger side power sliding door cable snapped. Cable hanging out side of vehicle. Very difficult to open door since cable always gets tangled. Concerned for my children.
The drivers side sliding rear door will not latch closed. While driving, the door will slide open when accelerating. I called Toyota about this and they said there's nothing they can do unless I pay for repairs. They have extended the factory warranty specifically for the sliding doors to 9 years/ 120K mi. My vehicle is 11 days past the 9 years but under the 120K mi. I cannot get the door to latch closed, a Toyota supervisor informed me there was a recall to keep the door latched closed but my vehicle wasn't covered under that recall. This problem happened 4/12/2017 while parked at my kids soccer practice. After reading how many complaints have been filed against Toyota for their sliding door problems, I'm not sure why this wouldn't be classified as a recall. Driving with a door that won't stay shut is not very safe.
Passenger side sliding door has snapped cable. Van was parked and button was used to open door. Heard pop/crunch sound. Was able to force door shut. Door is unable to be opened and remains closed; even when power sliding door option is turned off. No damage seen inside or outside of vehicle.
Powered passenger doors on both sides of the van malfunctioned and then cable system broke and locked the doors in the closed position. This happened one after the other in about a three-week period. The cable is clearly rusted and shredded on the one side. I cannot tell why the cable pulled out and stopped working on the other side. As I Transport 3 or more children at a time, it is a huge safety issue that the only way out of the car in case of emergency is through one of the front doors or the back trunk hatch. I have owned this vehicle since it was new and I am told this is out of warranty/isn't covered and will cost at least $6,000 to fix. I cannot drive the vehicle like this and I can't afford to fix it. I am apparently not the only one who's had this problem with the van, yet Toyota is doing nothing about it for their customers.
A D V E R T I S E M E N T S
- Sugar Land, TX, USA