This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Sienna. While driving 40 mph, the rear driver's side door opened. The contact mentioned that the door had to be held closed in order to drive the vehicle. The vehicle was taken to alderman's Toyota (33 seward rd, rutland, vt 05701, (802) 776-6000) where the contact was informed that the wiring harness was covered under NHTSA campaign number: 16V858000 (structure); however, the cable opener assembly and roller hinge were not covered. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 108,536.
The contact owns a 2011 Toyota Sienna. The contact stated that the power sliding door failed to automatically open or close. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the parts for the recall repair were not available. The contact stated that butler Toyota (3232 harper rd, indianapolis, in 16240, (844) 829-9600) informed the contact that parts were not available. The contact called the dealer several times and was placed on a waiting list. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2011 Toyota Sienna. While driving approximately 55 mph, the rear passenger sliding door opened independently and the door warning indicator illuminated. The driver coasted the vehicle over to the side of the road and attempted to lock the sliding door, but it failed to remain locked. The driver placed a rope around the sliding door to keep it from sliding open and resumed driving. The contact called stockton town Toyota at (209) 320-1800 (located at 2150 E hammer ln, stockton, ca 95210) and was informed that there would be a fee to diagnose and repair the vehicle. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V858000 (structure). The manufacturer stated that the warranty was expired and did not offer further assistance. The approximate failure mileage was 97,000.
The contact owns a 2011 Toyota Sienna. While exiting the vehicle, the driver side sliding door made contact with the passenger and failed to retract. The passenger sustained an injured back, which required medical attention. The contact indicated that the safety feature, which allowed the sliding doors to retract when making contact with something, had failed on several occasions. The contact stated that the failure was intermittent and did not begin until after the vehicle was serviced per NHTSA campaign number: 16V858800 (structure). The vehicle was taken to the dealer (frontier Toyota in valencia, ca), but the cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 51,950. Consumer stated sliding door - drivers side malfunctioned updated 7/19/18...
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (riverside Toyota, 2025 us-41, marquette, mi 49855, (906) 228-4900) did not give a specific date for when the part would become available. The manufacturer was contacted. The contact stated that the sliding doors on both sides of the vehicle and the rear door were slow to open. The failure mileage was not available. Parts distribution disconnect.
- L'anse, MI, USA
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The contact owns a 2011 Toyota Sienna. After using the vehicle's power sliding door feature, the door wires were jammed on the bolts in the door and prevented them from closing. After cutting the wire that was jammed on the bolt, the contact was able to manually open and close the door. The contact took the vehicle to Toyota of huntington in New York, but was not diagnosed. The manufacturer was notified of the failure, but did not assist. The failure mileage was approximately 100,000. The VIN was not provided.
The contact owns a 2011 Toyota Sienna. The contact stated that the rear driver side sliding door failed to function when the control switch was depressed. The vehicle was taken to the dealer (Toyota place in garden grove, ca), but the part was not available for the repair. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The approximate failure failure was 59,000. Parts distribution disconnect.
There has been a recall (NHTSA recall no. 16V-858) on the Toyota Sienna 2011 mini van, our VIN number is [xxx]. the power sliding doors in our van do not operate correctly, creating an unsafe environment for our young child. We are very unpleased at the irresponsible manner in which Toyota is handling this recall, as no solution has been offered to fix this issue. Though there is a recall on this vehicle, months have passed and we have not received any information from the dealership or Toyota as to how this defect will be fixed. We are very unhappy customers. Please contact us with a remedy whenever it is available, we want this fixed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Toyota Sienna. The contact stated that NHTSA campaign numbers: 16V858000 (structure:body:door ) and 16V340000 (air bags) exceeded a reasonable amount of the time for repair. The contact received the recall notifications in June and December of 2016. The dealer (Toyota of katy, 21555 katy fwy, katy, tx 77450) stated that the parts were unavailable and on backorder. It was unknown when the parts would become available. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect...updated 08/17/17
The contact owns a 2011 Toyota Sienna. The contact stated that while driving at approximately 55 mph, the passenger side sliding door erroneously opened. The vehicle was taken to the Toyota dealer of danvers located in danvers, Massachusetts but the cause of the failure was not determined and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 58,000. The VIN was invalid.
The contact owns a 2011 Toyota Sienna. The contact stated that the vehicle was included in NHTSA campaign numbers: 11V560000 (equipment) and 16V858000 (structure). The dealer (gateway Toyota, 395 NJ-37, toms river, NJ 08753, (732) 240-2000) made no mention as to when the remedy and parts would be available. The vehicle was not repaired. The contact stated that the sliding doors failed to open and close properly. The manufacturer was informed of the failure and the recalls to determine when the dealer would be able to provide a solution. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2011 Toyota Sienna. The contact stated that both sliding doors on the vehicle failed to open and close remotely. Also, both doors had to be closed manually and made an abnormal noise, as if they were stuck. The vehicle was taken to the dealer (longo Toyota, located on 3534 peck rd, el monte, ca 91731), but was not repaired due to part unavailability. The dealer informed the contact to wait for a second recall notice. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V858000 (structure). The manufacturer was not made aware of the failure. The approximate failure mileage 77,658. Updated 08/22/17 updated 8/25/17
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the power sliding door on the driver and passenger sides were inoperable. The vehicle was taken to clemons Toyota (located at 2839 N. court road, ottumwa, ia 52501); however, the dealer was unable to repair the vehicle. The contact stated that the doors were unable to be manually operated. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) for the frontal air bag inflator and 16V858000 (structure:body:door); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
2011 Toyota Sienna van. Consumer writes in regards to power sliding door recall. The consumer stated the vehicle's power sliding doors have been disabled per the safety recall instructions. The consumer was informed the manufacture had not found a solution for the failure. The consumer feels the manufacturer has surpassed a reasonable amount of time to provide the parts for the repair. Also, the consumer requested information concerning the takata airbag recall. Updated 04/18/2017
Takata recall. The contact owns a 2011 Toyota Sienna. The contact stated that the driver and passenger side sliding doors failed to open and opened inadvertently. The vehicle was taken to three different dealers for diagnostic testing, but the technician could not locate a failure. In addition, the vehicle was taken to another dealer where it was diagnosed that the sliding door motor and the control bottom that controlled the sliding doors failed and needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Sienna. While driving approximately 10 mph, the driver side sliding door opened. The vehicle was taken to the dealer where the overhead switch was replaced. In addition, the sun roof gasket detached. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 106,000. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Sienna. While driving approximately 15 mph, the rear passenger sliding door opened without warning. The failure recurred numerous times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V858000 (structure) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Sienna. While driving 50 mph, the rear driver's side door opened without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Whitehall, NY, USA