This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2017 Toyota Sienna that has needed the braked replaced on average every 6 months and I have already replaced the roaters 4x. This car eats brakes and roaters.
On October 15, 2021 at 2 pm I drove into the driveway of a friend. I turned to the right of the driveway on her grass so I could backup and face the road. I-€™ve done this many times in the past. On this day as I put my foot on the break the van accelerated at a very very high speed. The van was out of my control at this point. I do not know how fast because this all happened in seconds. I was heading straight to their privacy wood fence only feet away. Approximately 20 feet. I don-€™t recall breaking again but turned the wheel to the right trying to avoid the fence. I hit the fence at a high speed damaged the left bumper and scraped the drivers side of the door. The next second I attempt to break again so I could back out of this when the van continued to accelerate at high speed going straight toward the house only a few feet away. I attempted to avoid the house and hit the right bumper hard at a high speed on the corner of the house. At this point the acceleration stopped and I was able to backup and turn the car around and finally turn the car off. There is major damage to the van and some to the fence and house. I was very upset and in shock and some soreness the next day but thankfully no one was hurt. This is a very small yard area that this took place at. I am still in shock and extremely confused as to why this happened. I do know without question my foot was not in the accelerator. The van is presently in the body shop. I would like to mention I have a clean record at the age of 64 I have never had an accident and/or speeding ticket in my life. This truly was not human error. I-€™m a very experienced driver. If it was human error the van should have stopped at the first point of impact on the fence, but did not. It continued to accelerate at a fast speed after hitting the fence hard. The van paused but continued to accelerate at this point when I hit the break again and it went toward the right straight for their house.
The contact owns a 2017 Toyota Sienna. The contact stated while driving 35 MPH and coming to a stop, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The contact stated the brake pedal was rigid. The contact stated the failure reoccurred while driving. The brake warning light and traction control warning light were illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The dealer advised the contact to take the vehicle back to the dealer she purchased the vehicle. The manufacturer was made aware of the failure and referred the contact to the dealer who sold her the vehicle. The vehicle was not repaired. The approximate failure mileage was 14,500.
The vacuum brake assist failed with less than slightly less than 50K miles on the car. Not sure exactly when it failed because the brake and traction control lights were on intermittently for awhile before we took the car in for service. We did have a near miss while making a long drive when we were trying to leave the interstate on an off ramp and I was almost unable to stop at the top of the ramp. I had to angle the vehicle to the left to avoid hitting a pickup truck at the top of the ramp.
When I brake (especially from higher speeds) the steering wheel shakes and the car ride feels very jerky - esp for those in the front seats. There also seems to be a whining or rubbing noise.
- Clovis, CA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2017 Toyota Sienna. While driving approximately 40 mph and attempting to stop the vehicle, the brakes failed. As a result, the vehicle rear ended the preceding vehicle. There was no warning indicator illuminated. The air bag did not deploy. A police report was filed. There were no injuries. The dealer and manufacturer were not made aware of the failure. The cause of the failure was not determined. The vehicle was damaged and towed to a tow yard. The failure mileage was approximately 20,000.
Our 2016 Sienna which we purchased last may accelerated on it's own on 2/16/2017 going through our South outside wall and master bathroom of our house. My husband left the van in the driveway, unloaded the groceries, then got back into the van, started it, put his foot on the brake, shifted to drive and with his foot on the brake the van accelerated into the the garage. We have an extended garage which had an office area and it proceeded to push the oak desk through the South East outside wall and master bath. As it continued to accelerate and burn rubber on our finished garage floor, with his foot still on the brake slammed it into reverse. The Sienna shot out of the garage, headed down our drive, into our lawn and over our winter snow stakes. Knowing it was not stopping and the brakes were not working other than letting him put the car into gear, he once again slammed it into drive. The Sienna shot into the garage a second time, hitting the S. E. wall and yet again continued to burn rubber on our floor as it pushed the desk further though the wall. Once again, completely beside himself my husband slammed it into reverse and when outside it finally stopped after he stomped on the breaks with all his might! the air bag did not deploy nor did the brakes every begin to work to slow it down. We will never drive this vehicle again and it is being stored at carlson Toyota until we know what Toyota headquarters intends to do about this problem. We also need to know what we are to do beings our Sienna was paid for and now it is worthless to us.
A D V E R T I S E M E N T S
- San Marcos, CA, USA