10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
125,500 miles
Total Complaints:
4 complaints

Most Common Solutions:

  1. not sure (3 reports)
  2. toyota needs to do a formal recall (1 reports)
2002 Toyota Tacoma body / paint problems

body / paint problem

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2002 Toyota Tacoma Owner Comments

problem #4

Jun 262017

Tacoma

  • Manual transmission
  • 89,000 miles

A D V E R T I S E M E N T S

The dealer added undercoating a few years ago to fix the extreme frame rusting issue. Fast forward to this week and we find that the truck is not safe to drive as the gas tank is hanging by a thread. Obviously the original fix did not work. Toyota refuses to do anything to resolve this situation and we are stuck with a useless truck and the need to buy something else. Based on this experience it won't be a Toyota.

- , North Granby, CT, US

problem #3

Jul 172017

Tacoma TRD 3.4L

  • Automatic transmission
  • 190,000 miles

click to see larger images

frame rust

Just bought in April for just above $10,000 because i heard this mileage was still young for a toyota, The paint itself has no rust, however underneath the frame is completely rusted through to where you can poke a hole through the frame. I purchased in April and did not notice a rust issue until i went to change the Oil about mid July. I have contacted Toyota and they said that they are well aware of the issue and that it may be unsafe to drive. However Toyota will not fix the issue because their 15 year frame fix for customer ended the month before in JUNE. That means i missed their customer voluntary recall by less than one month, after only purchasing the vehicle four months ago! Toyota needs to honor this for me or do a formal recall, this is a bunch of BS. They wont do anything for me but tell me what the standard policy is.

- , Blair, US

problem #2

Nov 122013

Tacoma SR 4.2L

  • Automatic transmission
  • 134,000 miles

Bought a used 2002 tacoma in 12/2010. Had a recall on the tire holder and when it was in for the recall the dealer told me the frame was completely rotted and I shouldn't drive it. I drove it home and called toyota to find out about any recall. They said I missed the frame spray by one month (prior to my purchase) and was old of luck (the guy named Kevin was very nice on the phone-but in the end could not help me). So i'm out of the 10K I spent for the truck several years ago, it's the beginning of winter. I used to love toyota I had a 1996 that was a gem of a truck until the frame rusted out on that as well and Toyota bought it from me. I'm a teacher so when students see my toyota is gone I will tell them never buy a toyota. Toyota is not a good company and have lost their way as far as quality and customer service. I figure in my career as a teacher I'll reach some 10,000 students so I can warn them about buying a Toyota.

- , concord, NH, USA

problem #1

Nov 012011

Tacoma

  • Automatic transmission
  • 89,000 miles

My truck will not pass inspection due to the frame. Toyota says their offer for extended warrenty expired in 2011. Toyota referred me to the dealer in 2011 which threatened to take my truck. (See below) I could not afford to have a dealer swindlel me into a new car payment due to unemployment in 2011. I paid cash for the truck when I bought it. In 2011 Toyota said they would pay 1.5 times blue book, but they marked down the blue book value during the recall.

6/18/2010 Hello Ron, I recieved your email, and yes it is in your best interest to turn your vehicle back in here. It doesn't hurt, or help our dealership, but a voluntary surrender of your vehicle is better than having a repossesion on your file. Let me know if there is anyway we can help. Thanks again, Greg Oldaker - Business Development Manager

Response (Anita Mouton)

06/26/2012 09:36 AM

Thank you for getting back to us with the requested information, Mr. Rector.

We have forwarded your concerns to our Case Management Department for further assistance. A Case Manager will be in touch with you by the end of business Wednesday June 27, 2012.

Your email has been documented at our National Headquarters under file #1206252461.

If you have any questions, please feel free to contact us via email by using the following link, http://www.toyota.com/help/contactus.html, or by calling 800-331-4331. We are available from 5 AM to 6 PM, Pacific Time, Monday through Friday and from 7 AM to 4 PM on Saturday. Sincerely, Anita Mouton Toyota Customer Experience

- , Weirton, WV, USA

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