really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
102,785 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Tacoma suspension problems

suspension problem

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2004 Toyota Tacoma Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #16

May 042014

Tacoma 6-cyl

  • 97,000 miles


Frame is perforated due to rust just in front of rear axle on both sides of vehicle. About a 1.5" X 6" hole on driver's side with a fracture of about 12" going toward rear axle. Passenger side has a fracture about 18" long in same area. Rear suspension mounts and springs are compromised. Toyota had a program to deal with issue but deadline had passed by the time I purchased vehicle. Dealer told me Toyota had checked out frame issue and it passed. According to Toyota I was misinformed. Toyota will not fix what is obviously a manufacturing defect that I never had the opportunity to deal with properly. Body and bed are rust free and in excellent condition. I paid 11,700 for the truck with 88,000 mi., have owned it for one year and put approx. 9,000 miles on it. It is unsafe to drive and for all intents and purposes totaled.

- Saco, ME, USA

problem #15

Apr 052014


  • 188,000 miles
I was driving at around 15-20 mph when the lower ball joint on my 2004 Tacoma snapped, causing the upper ball joint to snap, pulling out the axle, and causing some other damage. Toyota refuses to accept the claim, denying that my truck was affected by the recall (Toyota recall 50J). I never received any notice from them, and the truck was in several Toyota dealerships over the years. This could have killed me, and Toyota is dismissive of everything. Despite the evidence, they continue to deny that anything is wrong and refuse to pay for the parts and labor to fix their defect.

- Manchester, MD, USA

problem #14

Feb 012014

Tacoma 6-cyl

  • 100,000 miles
I have a 2004 Toyota Tacoma pickup truck. This has had a very bad for a year. The other day the mount for the right rear broke and the front end of the rear spring was rusted away from the frame. This is the same problem my 1996 Toyota pickup had. That one the bought back and I now have this one. The rest of the truck is pretty good. The rack and pinion steering also rusted away and started to leak fluid. This leak was under the right mount of the rack. This was also fixed by me. This is my work truck and personal way of getting around. These are both very serious safety problems !!! I contacted the CEO of Toyota, Toyota sales in califorina and girard Toyota. They said I slipped through the cracks and I did not get any notices !!! they are putting tons of frames on for other peoples but I have been singled out some how and I cannot get one. This problem has been going on for 20 years !!! this with out question should be a recall and all items concerned should be replaced free of charge. Please help with this serious problem. Thank you.

- Clinton, CT, USA

problem #13

Dec 302013


  • 118,223 miles


The contact owns a 2004 Toyota Tacoma. The contact stated that the vehicle was taken to an independent mechanic for inspection when they detected that the entire frame was severely corroded. The manufacturer was notified of the defect and the contact was informed that the vehicle was included in a manufacturer's recall however, the recall had expired. The vehicle was not repaired. The approximate failure and current mileage was 118,223.

- Sylva, NC, USA

problem #12

Oct 312013

Tacoma 6-cyl

  • 75,000 miles
I brought my 2004 Toyota Tacoma in to Toyota of nashua New Hampshire for concerns about my frame. They told me the frame is so badly rotted it is not safe to drive. They told me they could not do anything under warranty due to the fact that I did not have the frame undercoated by Toyota. The frame undercoating recall ended 10/11. I was not aware of this recall. I have contacted Toyota corporate in torrance California. I was told they could not help me and any further escalation of the matter would need to be "outside" of Toyota. The truck is nine years old with 75K miles on it with a value of about 8,000 with a good frame. It is worthless in the current condition and cannot be driven. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tyngsboro , MA, USA

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problem #11

Sep 192013


  • 108,000 miles
Frame rusted completely unsafe to drive never rec'd any notice of rust problem.

- North Bridgton, ME, USA

problem #10

Apr 012013

Tacoma 4WD 6-cyl

  • miles


Excessive rust. Recall twice.

- Turner, ME, USA

problem #9

Jan 242013

Tacoma 6-cyl

  • 120,732 miles
Frame: I had my Tacoma in for work (the clutch would not return fully to the up position) and the dealer (tj Toyota, potsdam, NY) said there were holes in the frame. There was one on the left side near there sway bar and two on the right side just in front of the passenger door. The dealer called Toyota and Toyota said the program for undercoating the frame ended in December and they would not do anything. I bought this truck in January 2011 from the dealer (tj Toyota, potsdam NY) and they did not undercoat the frame before they sold the truck to me (with 77,500 mi). I am currently fighting with Toyota and because my truck cant pass inspection (which expires today) I can not legally drive my truck to work and there for cant work because I am a mechanic and work out of my truck.

- Dickinson Center, NY, USA

problem #8

Dec 312012


  • 116,000 miles
The contact owns a 2004 Toyota Tacoma. The contact stated that while driving 3 mph, the driver's side lower ball joint fractured. The contact inspected the vehicle and discovered that the ball joint failed due to defective material, insufficient lubrication and the press fit of the ball join assembly was not correct. The contact replaced the lower ball joint assembly himself. The manufacturer was contacted and advised that the vehicle was not included in NHTSA campaign id number: 05V225000 (suspension: Front: Control arm: Lower ball joint). The failure and current mileage was 116,000.

- Charlotte , NC, USA

problem #7

Sep 172012


  • 32,752 miles
The contact owns a 2004 Toyota Tacoma. The contact stated was at a complete stop and when the brake was released, the contact heard a thumping sound and noticed that the driver side front tire was bent abnormally. The vehicle was taken to a local mechanic who inspected the vehicle and located the failure at the front driver side upper control arm, in which the bolt failed due to dirt and dust penetration. As a result, the bolt was separate from the frame. The vehicle was not repaired. The failure and the current mileage was 32,752.

- Velrico , FL, USA

problem #6

Jan 192011

Tacoma 6-cyl

  • 120,000 miles


On January 19, 2011 at approximately 7:15 am, I was driving approximately 15 mph on a dirt road, came around an approximate 90 degree right hand turn heading down hill, slid on mud or ice and hit a rut. After all wheels had passed through the rut the vehicle drove up and over a small rise (bump) in the road. After coming over the rise, the right front of the vehicle dove into the dirt and the truck came to an abrupt stop. I turned off the truck and got out of the vehicle to inspect the front end. The right front ball joint had completely separated from... "?"... what ever it is supposed to be attached to. The right front wheel was perpendicular to the wheel well with the inside leaning toward the front of the vehicle. I have several photographs of the vehicle taken moments after the equipment failure. I'm glad this happened where it did because only a few miles further into my trip to work, I would have been traveling 75 mph on the interstate. Amen! I had never received any notification from Toyota concerning recall no. 50J. I only accidentally came across the information while surfing the web within the past week.

- Ash Fork, AZ, USA

problem #5

Jan 302012


  • 153,000 miles
The contact owns a 2004 Toyota Tacoma. The contact stated that while driving 13 mph, the front driver's side wheel detached from the vehicle. The wheel detached due to a fracture at the ball joint. An authorized dealer had not been notified. The manufacturer was made aware of the failure, but failed to offer any assistance because the vehicle was not included in the recall associated with NHTSA campaign id number 05V225000 (suspension:front:control arm:lower ball joint). No repairs were performed. The failure and current mileages were 153,000.

- Ventura, CA, USA

problem #4

Mar 222011


  • 78,210 miles
Upon inspection from Toyota, from the dealer bert wolfe Toyota in charleston, wv, the frame on my Tacoma was failed. The result was perforations from rust. I had previously received a letter stating the there was a recall on my truck. The letter stated that it necessary to be inspected for frame corrosion, and that three possible outcomes would arise: 1) upon the passing of the corrosion test an anti-corrosion treatment would be applied and a replacement vehicle would be extended until the treatment was complete. 2) upon the failure of the test (meaning the frame had corrosion) the frame would be replaced, and a replacement vehicle would be rendered. 3) upon failure of the test Toyota may repurchase my vehicle at a price of 150% of the kelly blue book value. None of these outcomes were instituted upon failure of my frame corrosion test. Bert wolfe Toyota failed the frame, stated they would replace the frame, but it would take six months. They placed me back in my truck which failed the test, without a temporary replacement. My complaint is that a) my truck will never be the equivalent, all of the parts that will be taken off and/or replaced and then reinstalled on the new frame, causes for safety concerns. There is a high probability that something will be overlooked in the process of reinstallation. B) that the parts that connect to the frame or located in it's vicinity will corrode eventually causing safety concerns. C) my vehicle failed a test in which the frame is considered unsafe, and I was sent off in that same vehicle without a provisional replacement.

- Spencer, WV, USA

problem #3

Sep 252005

Tacoma 4WD 6-cyl

  • Manual transmission
  • 20,000 miles
I was driving on the road in my 2004 Toyota Tacoma when I saw my tire go rolling ahead of my vehicle, the truck leaned over to the left, skidded sideways and then stopped in the middle of the road. I got out of the truck and my tire was in the ditch and my chassis was on the ground on the left side. I called a tow truck and they said it looked like my ball joints just separated. I had the vehicle towed to my mechanic and he said the ball joints looked like they gave way and this allowed the wheel to fall off. I have mechanical breakdown through my insurance company gieico and they told me I would have to get a letter from Toyota stating if it wasn't under warranty from our local dealership in tallahassee, Florida legacy and spoke with a service member (robb) he told my that there wasn't a recall on 2004 Toyota Tacoma and I would have to pay to have it towed in to check and see if it was still under warranty. This occurred on 12/13/05 and as of 12/15/2005 there still wasn't a determination whether or not it is under warranty. My concern is after reading about a recall on the internet stating that the ball joint may separate from the knuckle, that my vehicle should be a part of the recall and the wheel falling off could be a result from a defect. The dealership isn't accept responsibility for the recall or even looking at the vehicle in this regards. If they don't warranty the ball joints, then my mechanic will fix the problem, but I will keep all of the old parts in case they need to be examined.

- Crawfordville, FL, USA

problem #2

Feb 012005

Tacoma 4-cyl

  • Automatic transmission
  • miles
The contact owns a 2004 Toyota Tacoma. Had truck lifted on 6-7-04 for $3700, and on 6-24-04 got the truck retorqued which tightened and aligned it. Around February 2005 heard a clanking noise from the brake system, and the steering wheel shook. While pressing on the brakes and the truck shook and it turned to the right, suspension was loose. On 3-7-05 took it to a Toyota dealer to inspect vehicle and fix it. Consumer refused to deal with the other companies because they were rude and intimidating. Vehicle was not under a warranty because another company tightened the bolts and charged consumer $80. The Toyota dealer replaced rear:axle:spindle.

- Corona, CA, USA

problem #1

Jul 272005

Tacoma 6-cyl

  • Automatic transmission
  • 1,000 miles
My 2004 Toyota Tacoma double cab prerunner V6 SR5 has 18,000miles and has had the following problem for a while. I did not notice it until about 2 months after I had purchased the vehicle. Which tells me that the problem could be a progressive issue. The truck continues to show an increase in the problem. Problem description: When driving the Tacoma down the road the Tacoma drives fine. But when approaching an intersection where the vehicle is brought to a complete stop is when the following occurs. The vehicle will shift to the rear and a jerk sound is heard and felt. When releasing the brake on the vehicle you will feel and hear another more intense jerk. When you press on the throttle pedal to move forward from an intersection the vehicle displays yet another jerk. All of these feels as if it is coming from the rear. I took the truck to the dealership for it's regular maintence and questioned the service advisor about this issue. I was told in a very "I don't have time for you manner" it's a Tacoma it will always do that. I can't nor will I accept that answer.

- Bentonville, AR, USA

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