This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2006 Toyota Tacoma was recalled due to Toyota's frame rust and corrosion issue. After notification, July 2015, I brought my car to Toyota of wallingford (dealer) as instructed in the recall notice for a frame inspection. The dealer inspected the truck frame and said it was not eligible for a new frame as the frame passed their inspection. I disputed this because I was able to push my finger through parts of the frame. They insisted that the integrity was sound. Their recommendation was to spray the car with a corrosion resistant covering (crc). After some debate I took their recommendation and authorized the work. The crc was a thick black gel that covered the frame, so rust, rot and deterioration was completely hidden. In retrospect, I believe they intentionally covered the rust so issues could not be detected and re-inspection did not occur. Recently I had to replace the tires on the truck. When the tire dealer put the truck on the lift he noticed the frame was bowing and large pieces of the frame were missing. The crc was still covering the rust but large holes in the frame were detected. The tire specialist would not work on the truck due to the unstable frame, so I quickly called the Toyota dealer to re-inspect the frame. They concluded that the frame was rotted and need to be replaced, but informed me that the deadline under the recall had just passed on 1/31/19. They would not cover any repairs although I followed every step and endured every inconvenience for a rot issue that they were always responsible for. Unsatisfied with the dealer's response, I contacted Toyota directly and they reaffirmed that they would not cover the frame. Toyota did not resolve all issues related to their faulty frames. They brilliantly came up with a solution that hid the rust and rot and saved the company millions by masking the issue and not replacing the bad frames.
The contact owns a 2006 Toyota Tacoma. While the vehicle was undergoing a routine inspection at maui Toyota (320 hana hwy, kahului, hi 96732, (808) 877-2781), the mechanic noticed rust on the chassis and a hole in the frame. The contact had to sign a waiver. The vehicle was repaired and in drivable condition. The manufacturer was not contacted. The failure mileage was 75,895.
The contact owns a 2006 Toyota Tacoma. The contact took the vehicle to servco auto kauai (located at 2477 ulu maika St, lihue, hi 96766, (877) 292-9755) for inspection. The contact was informed that the VIN was included in NHTSA campaign number: 14V604000 (suspension) and the body frame was rusted through. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 99,985.
When Toyota recalled takoma trucks for frame rust I took it to the dealer and was told it didn't have enough rust to qualify. Now when I had it checked ou the mechanic said it isn't safe to drive any more. When I complained to toyta customer service they said the time for replacing the frames was over. The truck is still dangerous to drive and I feel the frame should be replaced.
Frame rust. Truck was treated during the recall in Dec 2014 and dealer stated it would be fine. 5 years and 19,000 miles later, the frame is totally rusted through. Contacted Toyota and they said there's nothing they can do because the warranty expired. Vehicle was treated and if treated correctly it should have lasted longer than 5 years.
- Street, MD, USA
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There was a recall for frame rust on Tacoma trucks between 2005-2010. My truck was affected with this recall and I took it to a Toyota dealer in Dec 2014 for evaluation. The dealer said the frame was fine but they applied a corrosion protection spray and said that would protect the frame. In August 2019, we notice a good bit of rust on the frame and took it to a different Toyota dealer and they said there's a lot of rust and the frame is rusted through. In 2014 when treated as a solution to the recall, the truck had 56,853 miles on it. In August 2019 when we took it in for evaluation, the truck had 75,239 miles on it. Since 2014, we only put 19,092 miles on the truck. Attached is some photo's of the frame and 1 of the truck to show the condition of the vehicle. My complaint is we did what we were supposed to do when the recall was active and we were told the corrosion protection spray would protect the frame but now I have a safety issue because the frame is rusted through and per the dealer there's nothing they can do because there's no open program. If protected, why did the frame rust through with very little miles on it. I'm going use the date as August 7, 2019 since that's when the dealer said the frame was rusted through.
My Tacoma is a leasure/work vehicle, garaged and maintained with 65K miles. Within this month I had a main exhuast hanger that was welded to the frame break away and take a large part of the frame with it, then thanks to my wife she noticed an oddity under the bed and it was that 2 of my gas tank straps had broken. I informed the local dealer (kolar) and Toyota, they responded by saying that due to its advanced years, they would not help and are not responsible. If I had been traveling down I35 to the cities at 85 mph and the tank came off, and it struck my or another vehicle this note would be worded very differently. I will provide photos, but I am yet to get my vehicle released from Toyota, not sure how that works, they will not release it to me until it is safe and they would not cover the costs.
The contact owns a 2006 Toyota Tacoma. The contact stated that there was rust on the bed cab and frame. There were no warning indicators illuminated. The contact called stapp interstate Toyota (8019 raspberry way, frederick, co 80504, (303) 776-1743) and was informed that they were unable to service the vehicle. The vehicle was not diagnosed or repaired. The contact called larry H. miller Toyota boulder (2465 48th ct, boulder, co 80301, (720) 907-0926) and was advised to schedule a service appointment. The manufacturer was contacted and provided case number: 1906051787. No further assistance was provided. The failure mileage was 150,000.
The contact owns a 2006 Toyota Tacoma. While driving at any speed, the suspension made an abnormal noise. Prior to the noise, the vehicle was repaired per an unknown manufacturer recall pertaining to the frame. The contact was uncertain if the recall repair caused the suspension noise. The vehicle was taken to more than two dealers, including tansky sawmill Toyota (6300 sawmill rd, dublin, oh 43017, (614) 766-4800) and buckeye Toyota (1903 riverway dr, lancaster, oh 43130, (740) 654-3943) to be diagnosed, but the failure could not be duplicated. The contact was uncertain if the vehicle was included in NHTSA campaign number: 14V604000 (suspension). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was not available.
97,224 miles. The frame is rusted and broken at the left front near the cab mount under the door. My truck was made in Canada, but I purchased it used in minneasota, so it's registered in us. Canada's frame warranty class action lawsuit requires my truck to be registered in Canada to qualify for a new frame and Toyota us requires my truck to be made in the us to qualify for the massive frame recall here. What can I do to make my otherwise very nice truck safe to drive again? the crack was discovered during an oil change and I have only driven it 1/2 a mile since. Thank you.
The contact owns a 2006 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the contact stated that the frame was rusted. The vehicle was taken to jim barkley Toyota (located at 777 brevard rd asheville, nc 28806 828-667-8888) who stated that the leaf spring would not be replaced due to the frame being rusted. The manufacturer was notified of the failure and opened case number: 1704112480. The failure mileage was 70,000.
The gas tank straps rusted and the gas tank fell from the body of the truck while in motion at low speed entering a parking lot. The vehicle was part of the North East corrosion recall and serviced in Nov 2015. However, the straps were not replaced and failed about 21 months later. Case filed with Toyota, 1708182077 with no resolution nor concern with the condition. Ira Toyota of manchester invoice# 736796 replaced the fuel sub-assy bands P/N 77601-04050 and 77602-04010. A small amount of fuel was spilled due to the low speed of travel at the time and short distance to stop the vehicle (about 5mph and 30 feet). Concern is for the safety of those that might have straps fail while at higher speed.
The contact owns a 2006 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension). The contact stated that there was rust and cracks on the undercarriage and the leaf springs were not connected properly. The vehicle was taken to a local dealer (valley hi Toyota 14612 valley center drive victorville ca 92395 780-241-6484), but they declined to assist and stated that the vehicle was in operational condition. The manufacturer was not made aware of the failure. The failure mileage was 153,000.
The contact owns a 2006 Toyota Tacoma. While inspecting the vehicle, the contact found a hole in the frame. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 131,000.
The contact owns a 2006 Toyota Tacoma. While inspecting the vehicle, it was discovered that the subframe was rusted and corroded. The cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 89,000.
I went to my mechanic for a small repair recently and he informed me (and showed me) extensive rust on the frame and a major split in the frame from the extensive rust. He has told me that perforations are imminent in the frame and that the frame will need to be replaced. He also found rust damage to my brakes, rotors, paint (chipping with rust), wheel caps, and tailgate. He informed me that I cannot safely drive this truck on dirt roads or haul anything. 75% of the roads where I reside are dirt roads. Cost of frame replacement would exceed what I paid for the truck; I have owned this truck for 6 months. I have contacted Toyota and a local Toyota dealership for assistance, but have yet to hear back from either. I understand there was a class action lawsuit that was settled in 2016 for this very issue. Toyota needs to replace the frame of my truck and repair or replace all of the affected parts of the truck due to the extensive rust damage. I use my truck to travel long distances in order to take care of my mom who lives 600+ miles from me; my mechanic has informed me that it is not safe to drive this truck for long distances. This has a substantial impact on my daily life and my ability to take care of my mom. I do not believe I should have to bare the responsibility or liability of the damage caused by deficient parts used in the manufacturing process. Toyota should be made liable for these damages. Please advise. I will be contacting my lawyer.
The vehicle frame is so rusty everywhere including visible cracks that I do not know if it is safe to drive anymore. I am sure it will not be safe to tow anything for sure or the thing will break in half.
I purchased a used 2006 Toyota Tacoma several years ago. My mechanic recently noticed severe rust damage to my frame when performing an oil change. They mentioned to me about a campaign that Toyota was doing where they were replacing frames or coating them. When I inquired about this I learned that the campaign had expired on 3/31/16. I spoke with an executive with Toyota several times only to be told that they would not do anything further since it is after the expiration date. They said they mailed out 3 notices in regards to the campaign in which I did not receive a one. I obviously would have taken care of such a safety issue had I known. I am very surprised that Toyota would not extend this campaign or that it would not be deemed as a full blown recall with no expiration! how can such a serious safety issue have an expiration date! I now have a vehicle that I am nervous to be driving let alone have a member of my family drive. This is very upsetting especially since I never received a notice.
A D V E R T I S E M E N T S
- Guilford Ct, CT, USA