This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Yesterday, 7/27/2022, I had my 2007 Toyota Tacoma Access Cab at my mechanic's shop for a minor issue. While on the lift he noticed significant rust on the frame rails. He brought me over and showed me extensive areas where the metal was completely rusted through. I have never seen anything like this on even the oldest of vehicles. Subsequently I did a search online and found that this was a known issue for many years of Tacoma truck frames, but I was never notified by Toyota or anyone including the local Toyota dealer where I have had services done. I cannot believe a company as well established as Toyota would allow such a potentially serious problem to go unaddressed. Toyota should be held responsible for selling defective and dangerous vehicles and be required to effect repairs as soon as possible completely at their cost. (see article below) https://www.vehiclehistory.com/articles/toyota-tacoma-most-years-are-reliable-but-some-2005-2010-models-struggle-with-rusty-frames-faulty-leaf-springs
The entire chassis is rusted underneath. This vehicle is only 14 years old and the brake lines are completely rusted, the rear bumper cross arm that holds the frame from side to side is rusted. Multiple parts under the rear are having to be replaced due to the rust!
The truck was getting repaired and the mechanic showed me the bottom of the truck and rust was everywhere. The bottom frames is rusty and has some rust holes.
As is well documented Toyota has had many years of trucks having rusted frames. Toyota settled a class action suit to cover the frame rust for 12 after the date of manufacture. The previous extended warranty on trucks made earlier were offered 15 years after date of manufacture. I now have a 2007 Tacoma that has had frame rust complaints since I took delivery in 2007. Everyone, including a regional factory service tech said it was normal. I believe that entitles me to have had my complaint well within the 12 years as I complained in 2007. Please help me and the thousands of other Toyota owners all suffering with the same issue. This always should have been treated as a recall.
- Simsbury, CT, USA
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STRUCTURE: The frame on my 2007 Tacoma single cab, 2 wheel drive truck is severely corroded in several places, making the vehicle structurally unsound. Additionally, the support bar for my radiator is so rusted out, the radiator is likely to fall out, should I hit a large pothole at any rate of speed. The frame has a roughly 1-€ hole completely through, on the front driver side, and is scaling and flaking in a number of areas. This vehicle is used almost solely as transportation to and from work, and running errands, in an area with moderate temps, so no salted roads. While we do live on an island, the truck is not brought to the beach, as it does not fit my entire family, and we have a separate 4x4 truck which we use for camping, beach days, etc. I know there was a recall on the frame, but we never received any notice, nor were we told by the Servco Toyota shop where the vehicle was serviced at that time. We bought the truck second hand from a dealership in 2011. The vehicle is available to be inspected, upon request.
I Purchased a 2007 Toyota Tacoma double cab used on 06/09/2017 with 41,915 miles from a car dealer (Lia Honda of Brewster NY.) I was aware of the frame( chassis) problem with corrosion, but the sales man told me the truck was inspected any problems with the frame it would be fix before they sale it to customers. On October 13, 2018 I received by mail a warranty enhancement notification -ZH6, Limited service campaign -H0F; So I scheduled an appointment with to a dealer close to me (Johnstons Toyoya in Middletown, NY ). Johnstons Toyota inspected my truck on 10/26/2018 with 48,527 miles on it, and told me the frame pass. On 5/27/2021 I took my tacoma to my mechanic to service the AC compressor, while he was working under the truck he noticed the from frame behind the front bumper a hole in the frame support.I contacted Toyota and they told me they can't do anything for me to contact Toyota In texas to see if they can help me out with the problem they also told me the campaing expired on on 1/31/2019. The truck have only 59,000 miles.
Toyota never notified me of any frame rust issues, nor was I ever contacted regarding a class action suit which does involve frame rust on my vehicle. I had to perform extensive research to inform myself of the issue. When I visited a dealership for leaf spring replacement, I was told that frame rust was too extensive to perform the repair, however the dealership did not make me aware of the results of a class action suit regarding frame replacement and that the frame would need to be repaired at my own expense, at which time I could not afford. A qualified shop indicates that my frame is too rusted to repair. I found this article from 2016 which exactly describes my issue: Https://www.reuters.com/article/us-Toyota-settlement-iduskbn1370pe in addition, this article notes that this other person was also not contacted by Toyota: Https://www.wcpo.com/money/consumer/dont-waste-your-money/warranty-running-out-for-rusting-Toyota-frames in this complaint from NHTSA's website, this 2007 Tacoma owner also did* receive any notification of any frame rust issues: On the nhsta website, reference this complaint number: NHTSA id number: 11403666 there are 81 other complaints regarding this same issue! my vehicle is now unsafe to drive. Toyota corporate refuses to recognize that I did not receive any notification of frame issues and only refers to an unrelated extended warranty, which I had purchased at the time I purchased my 2007 Tacoma. Toyota corporate only informed me that the repair offer which I was never notified about is expired. Any further assistance from Toyota corporate is denied. My vehicle is now unsafe to drive. In closing, I negotiated the purchase of this vehicle new in July of 2008. It was a company vehicle at the time. In 2009 I purchased the vehicle from the company and have been the registered owner for the past 12 years.
Took the truck to the mechanic for an oil change and he told me the frame is so rusted that it is not safe to drive. I was told that Toyota was replacing the rusted frames for the known problem but I cannot find how I can get the process started.
I have a 2007 Toyota Tacoma. I have called Toyota headquarters about the frame they said the recall has expired and my truck has been 'fixed' for the frame issue, now there definition of fixed is a undercoating that hasn't done a single thing to prevent the rust. It will not pass the va state inspection. I spent a lot of money on this vehicle for some [xxx] recall that has 'expired' a safety recall should not expire. It is a danger to my life and others. I will continue to drive it until something is done. It is my only means of transportation. This either needs to be fixed or I need to get my money back. I have called several times and have made several reports it shows that NHTSA is a joke they do not care about anything other then the money they profit. Thanks. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I shut the front drivers door and my back window blew out. I did not slam the door I just shut it. The vehicle was parked in the shade on my property. The rear window has a slider in the middle, the part of that shattered was the rear window on the passenger side.
I own a 2007 Tacoma. It was inspected last year while frame recall was in effect. They said it was fine. Now only 1 year later there are 2 baseball sized holes it front of the frame and a crack halfway down the frame. I've called Toyota several times and they refuse to address it. How is it possible that any company can get away with. They've known for 20 years they have a frame problem. They should not be allowed to be sold here any more until they can figure it out. Major safety issue.
Vehicle in motion when the steering column came off and all steering of the vehicle was disconnected and impossible. Adjustable steering column system appears to have failed and fell to lowest position unexpectedly. Pulling up and out on the wheel to return to my normal position gave no resistance and steering wheel, blinker/wiper control housing, ignition housing, and adjustable column controls came off the mechanical connector for the remaining steering column, breaking the ignition switch and disallowing further operation. Vehicle rolled to an uncontrolled stop and was able to be pushed to a safe place and placed in park.
There are 3 recalls on my vehicle in which I've been notified about. I called the dealership where I purchased the vehicle and tried to set up a date in which I can leave my vehicle. The recall notification from Toyota stated that I would be provided a loaner vehicle while the work is being performed, since the rust treatment was going to take 4 days to dry. Now since I've requested a loaner vehicle the dealership continues to avoid my calls or let me speak with the head repair technician. The problems with the vehicle has had recalls for safety hazards and potential death while driving.
The contact owned a 2007 Toyota Tacoma. The contact was driving on the highway at approximately 70 mph, another vehicle swerved in front of the contact causing to lose control of the vehicle. As a result, the contact crashed into a tractor trailer. The air bags failed to deploy. A police report was filed. There were injuries sustained that required medical attention. The vehicle was towed to a collision center and was deemed totaled. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was unknown.
My chasys frame have rust and look like my motor going to fell to the floor I call Toyota but the say no open recall to replace my frame, also my car have a lot vibration on rear went aceleration. But Toyota dont wante help
Excessive rust on frame of truck. Frame coating/ protection insufficient. Toyota re-coated the frame on February 7th 2015 however the frame has continued to rust unabated as coating is flaking off.
For "limited service campaign", my Tacoma was inspected for excessive rust holes in it's frame on 09/25/2015. The dealership declared that my truck passed this inspection. On my next visit,05/24/2016, for a highway noise problem & oil change, the dealership decided on their own to re-inspect for frame rust and declared it had failed the frame rust inspection. They said the campaign was over and I would have to pay for the frame rust repair. The dealership did this inspect & re-inspect in this manner to avoid their responsibility. I filed complaint # 1606271989 with Toyota and was denied. I have service reports #6207015 and 6240379 that document this service and results.
Takata recall there was a recall on the 2007 Tacoma that ended on 03/30/16, but I did not get a notice, called the company and there will not do anything about it. I did notice on some web site a lot of complains that not getting the recall for the frame. Is there anything that I can do?
Last fall I received a limited service campaign follow-up notice from Toyota motor sales, U.S.a., Inc. Regarding potential hazardous situations arising from possible frame perforations. Their letter said and I quote 'some vehicles may not have sufficient corrosion-resistant protection...this may contribute to the development of more-than-normal rust in the frame of some vehicles'. the letter suggested the owners of said vehicles schedule an inspection at a participating dealership no later than the March 31, 2016 expiration date. The inspection was performed on December 11, 2015 at sunrise Toyota, 4002 sunrise hwy., oakdale, NY 11769, (631) 589-9000 and a perforation of the frame on the front drivers side wheel well was discovered. The dealership informed me that it presented a safety concern that would require total replacement. At this point I was told it was ordered and would take 4-6 weeks to arrive. At 8 weeks I had to make the first contact. They said now it could be between 3-4 months but never reached out to inform me of this change. At 12 and 16 weeks I called the dealership again to no avail. They have no idea of a delivery date and don't seem to care. At this point I called Toyota corporate customer service and they provided me two things. They would have sunrise Toyota customer relations manager call me also to absolutely no avail and to provide me a reference number [xxx] for my complaint. Please exercise influence on sunrise Toyota to address this hazardous situation promptly and with full disclosure. Thank you very much. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Colville, WA, USA