This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA recall: 14V-604 (leaf springs recall) I attempted to have my leaf springs replaced after receiving a letter from Toyota. Took the vehicle to bayridge Toyota in brooklyn NY to have the work done. Was never told that it would require two visits and the first visit was only for an inspection. Then when I was told the service would take another two weeks in order to get the parts in, I was forced to decline the service to get my vehicle back. I spoke with Toyota representatives and the national people were friendly and responsive and the brooklyn dealership at bayridge made it almost impossible to work with. The Toyota recall letter also never mentions two visits. It only says the service will require two hours. The truck was dropped off for a day and was returned with a list of other things that needed replacing. The dealership never actually wrote down if the leaf springs needed to be replaced, they only listed the extra work they wanted to add on. Also while setting up the appointment with bayridge Toyota they gave the impression the work would be done during the time it was dropped off the the first and only time.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V602000 (suspension) as well as a recall pertaining to the frame. The contact felt unsafe driving the vehicle. Due to the frame being rusted, the tires had to be replaced ten times. The contact felt that the leaf springs could snap, puncture the fuel tank, and possibly cause a fire. The dealer diagnosed the vehicle and the frame was ordered, but had not yet arrived. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.
2008 Toyota Tacoma. Consumer writes in regards to reimbursement for vehicle repair prior to NHTSA recall notice being received. The consumer stated a cracking noise coming from the vehicle revealed a broken spring.
- Boyertown, PA, USA
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The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/22/16
The contact owns a 2008 Toyota Tacoma. The contact stated that while driving at various speeds, an abnormal noise was heard coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the leaf springs had begun to rub together. The vehicle was not repaired. The contact received notification of NHTSA campaign: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 60,000. VIN tool confirms parts not available.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V60400 (suspension). The parts were not available beyond a reasonable time frame so the contact was unable to determine when the parts would become available. The manufacturer was notified several times and was unable to provide a reasonable time frame to supply the part to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I have 3 active recalls on this vehicle and Toyota seems unable to supply the parts to fix it. The recalls are for "drive and front passenger seat belt assemblies", "rear leaf spring" and "corrosion-resistant compound application to the vehicle frame". for the seat belt problem, I have made appointments with 2 different Toyota dealers within the last year, have driven 60 miles each way to have it done and have been told when I got there that the parts were on "national backorder". I have also been told by both dealers as well as a Toyota representative that there are no replacement parts for the "leaf spring" problem and that they didn't know when where would be any. As for the last issue, Toyota has put a deadline of 3/31/16 on the recall and based on my experience with Toyota dealers, I doubt that I can find one in my state that will do the work before the deadline. I have already expressed my frustration with both the last dealer and with the Toyota representative. Regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Toyota sent out a recall on their leaf springs (suspension) NHTSA recall id 14V604 on September 29, 2014. Nothing has happened since. Are they not fixing this problem?
The contact owns a 2008 Toyota Tacoma. While reversing the vehicle, an abnormal noise was heard. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The contact received a notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 64,000. VIN tool confirms parts not available.
The contact owns a 2008 Toyota Tacoma. While driving at various speeds and driving over a hump or a rough surface, the vehicle would shake. The failure recurred on numerous occasions. The vehicle was taken to the dealer who was unable to diagnose or repair the vehicle. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2008 Toyota Tacoma. The contact stated that the leaf springs were fractured. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact was notified that there was no schedule for the release of the parts. The failure mileage was approximately 160,000. VIN tool confirms parts not unavailable.
The contact owns a 2008 Toyota Tacoma. While driving 45 mph, there was an abnormally loud noise emitting under the vehicle. The contact discovered that the leaf spring and the brake line fractured. The vehicle was taken to an independent mechanic where it was confirmed that the leaf springs fractured and needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 105,000.
In June of 2014 I went to get an MA state safety inspection sticker and was told at the sullivan tire auto center in raynham, MA that one of the leaf springs on my 2008 Tacoma was fractured and I could not get a safety inspection sticker. I went to copeland Toyota, in brockton, MA, (where I bought the vehicle) and was told that the broken spring was due to old age. I then went back to sullivan tire and had them replace the leaf springs on my truck. Then on September 29, 2014, I received an interim recall notice from Toyota saying that the leaf springs on my truck could fracture. The NHTSA reference id is 14V604. When I called copeland Toyota to get reimbursed for the replacement of the leaf springs they said it was Toyota's problem. I called Toyota in torrance, ca several times and was told I had to wait for a second notice (remedy) before I could be considered for reimbursement. It has been almost an entire year and I am still waiting for a second notice (remedy) letter to find out how I can submit the documents I have for reimbursement (paid invoice from sullivan tire and cancelled check from my bank for the work that was done). I have waited patiently for the second letter to come and I think 12 months is far too long for me to wait to get some information from Toyota regarding how I can get reimbursed for the replacement of the fractured spring. Any help you can provide is greatly appreciated. Thank you!
The contact owns a 2008 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Toyota Tacoma. The contact stated that while driving at approximately 40 mph, the vehicle hit a bump in the road. As a result, there was a cracking sound from the rear of the vehicle and the vehicle became unstable. The vehicle was taken to an independent mechanic. The mechanic replaced the leaf spring on the rear passengers side. The failure recurred on the rear drivers side, and the leaf spring was replaced. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 138,000.
The contact owns a 2008 Toyota Tacoma. The contact stated that while at an independent mechanic for routine repair, the technician diagnosed that both rear leaf springs had fractured and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA campaign number: 14V604000 (suspension) however, the part needed to repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 68,436. MA 10/19/2015
March 2014:the rear spring on the toyotat Tacoma broke. Toyota denied responsibility. I paid for new leaf. August 2014: The other spring broke. Again Toyota denied responsibility. I paid for a new leaf. Sept 29, 2014: A recall notice is issued for rear leaf spring. Sept 29 to date: Toyota acknowledges the problem and agrees to reimburse me for my out of pocket expenses and replace the springs. But....no date is available for the replacement. They say they cannot pay me back until they replace the springs. Today: Toyota corporate says they have no information on the availability of parts. Nothing can be done until they are given the information on the parts. Now I cannot believe that Toyota does not have in their logistics system an exact understanding of when the parts will be available. They are delaying this in the hope of customers forgetting about it and to delay the investment necessary to carry out the recall. I believe action by the nhsta is called for both due to the delay and the failure to provide meaningful information.
A D V E R T I S E M E N T S
- Christianburg, VA, USA