Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what-€™s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.

- Kaunakakai, HI, USA