The contact owned a 2018 Toyota Tundra. The contact stated that while her husband was driving approximately 65mph, he was involved in a head-on collision with an unknown vehicle. The driver sustained non-life-threatening injuries and was provided medical attention. The occupant of the front passenger seat sustained a sternum injury and medical attention was provided. There were no warning indicator lights illuminated. The air bags did not deploy. A police report was filed. There was no reported fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and sent an investigator to evaluate the vehicle, who informed them that the crash did not warrant an air bag deployment.The insurance company deemed the vehicle a total loss. The failure mileage was approximately 96.000.

- Kempner, TX, USA

While driving my 2018 Tundra SR5 a warning light came on saying " SR5 airbag system malfunction. I know it was a recall on this issue back in 2018 but my vehicle was not on that recall

- Aurora, CO, USA

Toyota informed me through mail to my address that my new 2018 Toyota Tundra "fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) no.208, " "occupant crash protection, " and 214, "side impact protection." When I called the customer service number provided 1-888-270-9371 to ask if they would be willing to cover the cost of taking the vehicle to an alternate repair facility located on my island, they refused, not only did they refuse but they claimed that only a Toyota authorized dealer could perform the repair. When I asked how I was suppose to deal with the safety recall without an option to bring my vehicle to an authorized dealer, I was told that I would just have to figure that out on my own, when I asked for the response in writing they also claimed that Toyota would not provided that.

- Ketchikan, AK, USA