The contact owns a 2024 Toyota Tundra. The contact stated that the rearview camera displayed a frozen image or a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the infotainment screen failed to function as intended. While the contact was using the hands-free phone, the call occasionally disconnected. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that the hands-free phone disconnecting was due to the cell phone service. The dealer updated the software. The contact stated that the failure persisted. The vehicle was taken back to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that prior to the failure, the tires on the vehicle showed inner sidewall damage. The tires were not replaced. The manufacturer was notified of the failure. The manufacturer contacted the dealer, but no assistance was provided. The failure mileage was approximately 4,000.

- Gardena, CA, USA