While driving on the pa turnpike, my glass sunroof inexplicably jettisoned out of the car. The glass was intact and shattered on the shoulder of the road. Fortunately, I was driving in the slow lane and there was no one behind me. The potential for serious injury and property damage was avoided, although it is clear that a defect caused this occurrence. The manufacturer (Volvo) is unwilling to address the problem although I have contacted their North american office several times. I took my car into the dealership and they told me it was my problem.

- Newtown, PA, USA

I purchased my new 2002 S60 AWD vehicle on November 17, 2002 with 76 miles on it at boston Volvo village in boston MA. Soon after, I started to notice vibrations and hear noises, which appeared to be coming from underneath the gas petal. I scheduled my first oil change for Wednesday January 29th with 3178 miles on it. While my oil change was being done, I also wanted these problems investigated and fixed. On Wednesday afternoon, I received a message that my car was ready to be picked up. When my husband and I drove down to boston to pick up the car, my husband was informed that no problems were discovered concerning the noise I was hearing. However, there is structural damage to the sub-frame of the vehicle and that it the damage occurred while the vehicle was in my possession. We know this not to be true since I am sole driver of the car. The service department proceeded to charge a $90 parts and labor fee before we could take the car of the lot. What is the warranty for? the following morning, when I began to put my 7 month old baby''s stroller in my trunk, I was even more frustrated to see that a piece of my car was in my trunk. I left 2 messages to gary in the service department explaining that I was upset that this piece was in my trunk, and concerned of the safety of driving the car, especially with my baby. Unfortunately, my call was not returned. I then called hank, customer satisfaction manager on Saturday morning. Again, he was unable to assist me and of course, I did not receive a phone call back. I purchased my vehicle based on the safety of the vehicle however; I do not feel safe. I believe that this damage was caused previous to my purchase due to the car being used as a test drive vehicle, or possibly done by a mechanic at the dealership. We are looking for the dealership to replace the car but they will not talk to us or return calls.

- Billerica, MA, USA