— An Acura RDX infotainment lawsuit alleges the systems suffer from problems with the radios, backup cameras and the audio and navigation systems.
The 2019-2020 RDX SUVs are allegedly a danger to drive because of the distractions caused by the infotainment problems.
According to the plaintiffs named in the lawsuit, the infotainment systems were a big reason they purchased the RDX vehicles, and now they wish they wouldn't have purchased the SUVs.
One plaintiff claims the RDX infotainment system started causing him problems within days of buying the vehicle. The system allegedly would take up to a minute for the audio to start playing, so he called the dealership and was told everything was normal.
The plaintiff also claims voice commands are frequently unavailable and the infotainment system freezes and shuts off while he is driving.
According to the plaintiff, the promise of Android Auto was important to him but it's been 10 months since he purchased the RDX and still no software update has been released containing Android Auto.
The lawsuit says Acura's previous dual-screen infotainment system was a combination of direct touch, buttons and a dial. But when the third generation Acura RDX was released in 2018, it was equipped with a new single high definition 10.2-inch display controlled by a touchpad.
According to the proposed class action lawsuit, Acura knew the systems were defective before any of the RDX SUVs were sold. In addition, the plaintiffs say since the vehicles were sold, drivers have constantly complained about the problems.
"This has happened to me multiple times (10 or more). I'm happily cruising along with my CarPlay running waze, Pandora and my radio will just stop working and the display stops showing CarPlay information. Another variation is I'm on the phone connected to CarPlay and I can place and receive calls but half the time no one can hear me speak (I can hear them)."
"My vehicle is hardly 6 months old and the infotainment stop working 3 times with 6000+ miles. The dealer mechanic doesn't bother bring the vehicle into the shop, they come out, disconnect the battery for a minute or two then reconnect the battery and the system is back on. Next time that happens, I would ask the service manager to document it."
Infotainment systems are known as severe distractions to drivers even when the systems work as intended, but the RDX lawsuit alleges a system that continually malfunctions takes the distractions to a whole new level.
Acura has allegedly failed to inform the public about the alleged infotainment systems problems and continues to manufacture, market and sell the SUVs with the defective systems.
Furthermore, Honda/Acura has allegedly been unable to find solutions to fix the infotainment systems and dealerships typically tell customers to wait for software updates. In some cases, technicians will replace allegedly defective parts with the same defective parts which leaves drivers in an endless cycle of problems and repairs.
According to the lawsuit, Honda and Acura dealers routinely tell RDX customers to refrain from bringing the SUVs to the dealerships because there is no way to repair the infotainment systems.
The proposed nationwide class action lawsuit alleges at least 100,000 model year 2019-2020 Acura RDX SUVs are affected by the infotainment systems.
The Acura RDX infotainment lawsuit was filed in the U.S. District Court for the Central District of California, Western Division - Banh, et al., v. American Honda Motor Co.
The plaintiffs are represented by Hagens Berman, Goldenberg Schneider, and Niekamp, Weisensell, Mutersbaugh & Mastrantonio.
CarComplaints.com has owner-reported complaints about Acura RDX SUVs and many other Acura vehicles.