Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2004 Ford Escape looks pretty good compared to other Ford Escape model years, but still has a trend of transmission problems, and engine problems from the NHTSA complaint data — so it's not a model year we can recommend.


pretty bad
Typical Repair Cost:
Average Mileage:
71,962 miles
Total Complaints:
12 complaints

Most Common Solutions:

  1. replace window (10 reports)
  2. not sure (2 reports)
2004 Ford Escape windows / windshield problems

windows / windshield problem

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2004 Ford Escape Owner Comments

problem #12

Sep 062012

Escape LXT 3.2L V6

  • Automatic transmission
  • 40,758 miles


The car was parked under a carport with no one around. Me & my son in law were sitting in my back yard talking and then boom a loud explosion and we looked to the street first, then my son in law says your back window on the escape is reason 76 degrees it just blew. What a mess some glass was 15' from the car. 50% was in the car & 50% was all over. I have taped clear plastic on it and will call the dealer to see if its a recall tomorrow. I will let you know the outcome but from some of the complaints i've read I may need to go in my pocket.I've heard that some plastic parts brake causing the window shocks to shatter this glass. There are plenty of working parts on this window & Ford should address these issues....

- , Dundalk, MD, USA

problem #11

Jan 022012

Escape XLT

  • Automatic transmission
  • 132,697 miles

driving down the street in front of my house ready to park and all of a sudden the rear hatch window shattered scared the living daylights out of me. got out of the car looked for rocks pebbles anything that might have hit the window -- nothing was around. now i have to drive with this window like this until i can afford to get it fixed.

- , Lima, OH, USA

problem #10

Feb 222011

Escape XLT 3.2L V6

  • Automatic transmission
  • 89,800 miles

I never thought about checking the internet regarding this issue after it happened. I started to back up car and bam the window exploded. Scared me and my passenger to death. It was cold out but the car had only sat for about an hour since I was last driving it. By the looks of all the complaints this has been going on for a number of years with the Escape. Of course, never happened while the extended warranty was in existence! The dealer at first said oh we have never seen anything like this. But when I took it to actually get fixed the person stated he thought he knew what happened. The 2 struts that are attached to the rear door to keep it open are metal but what holds them in place are pieces of plastic. The plastic broke causing the strut to swing and hit the glass. People have spectulated because of the cold that is why the window broke. I had never even turned on my defrost yet and the car has went thru numerous winters without a problem. His explanation makes more sense to me. So why hasn't Ford offered a recall...$386.00 to fix

- , lakewood, OH, USA

problem #9

Nov 272010


  • Automatic transmission
  • 115,000 miles


I've owned a 2004 Ford Escape for about 1 year now. Recently I was driving to a party, and on the way I heard what sounded like a gun shot or explosion. I was very startled and I had no idea what happened. I pulled over to the side of the road, where I meet up with my wife as she was driving right behind me. She stated that it felt like she was driving on marbles or fresh gravel. We found out the window was no longer there as it just spontaneously exploded.

- , Paris, Ontario, Canada

problem #8

Dec 202009

Escape LX V6

  • Automatic transmission
  • 50,000 miles

34 degree Saturday morning and I was getting ready to go to store with my 11 months-old daughter. The rear window exploded without any reason. Very annoiying before Christmas and with my little daughter sitting in car.

- , Addison, IL, USA

problem #7

Dec 052009

Escape Limited 3.0L V6

  • Automatic transmission
  • 55,000 miles

Driving normal in mid 20's weather when the rear window exploded. I guess the problem was the window strut broke loose and smashed through the glass. Ford should be liable for this as there are many of the same complaints concerning ford escapes and it appears to be a defect in material used.

- , Oshkosh, WI, USA

problem #6

Dec 062009

Escape V6

  • Automatic transmission
  • 108,000 miles


So, check this out. It was about 0515 Sunday morning and I was awakened by my car alarm. I got up and looked out the window and didn't see anything or anybody & and my motion activated security light (over my driveway) was not activated.

I got dressed, went outside to find that my rear window was shattered. Naturally I called the police (thinking it was a break in) and when the officer arrived and pointed his bright lights onto the car & we could see the left and right window shocks poking through the shattered window.

I have after market window tint that remains in place and held the window together so we can see there was no clear evidence of a blunt force. The officer told me "I'm no expert but it looks like this may have simply exploded." He told me that he heard of this happening and really cant see where an impact was made. So, once the report was made, and he left, I Googled "exploding windows" and found this site.

So, yah! I was shocked to read all these similar complaints. I wonder if Ford has issued or will issue a recall or will stand behind its product. Clearly there is a pattern here.

Anyway, I'm pretty bummed out seeing it is early Sunday morning and I can't get it fixed till Monday. Good luck everyone. I will come back and update this post once I figure out what I am going to do about the repair (cost, insurance, etc.)

Happy Holidays! SE Michigan Here

- , Brownstown, MI, USA

problem #5

Feb 032009

Escape V6

  • Automatic transmission
  • 71,600 miles

Air temp 32 degrees, lightly snowing. Had defroster on only a couple of minutes - within one minute of turning defroster off while sitting at a red light I heard a VERY LOUD POP (like someone shot a gun) followed immediately by the sound of glass breaking. When I looked in the rearview mirror I saw the defroster wires hanging, the windshield wiper all cockeyed. The fact that this problem has existed on the Escape for several years is unacceptable and Ford should be held responsible for this defect. I missed a day of work, it cost $369 to replace the rear windshield and now the wiper motor is making a strange sound.

When I called Ford Customer Relations they told me that there is no recall on the Escape Tailgate Windshield. Well THERE SHOULD BE RECALL - before somebody is seriously injured by one of these exploding windshields. Apparently the Explorers have the same problem (happened to my boss) and Ford has done and will continue to do nothing about this defect?

Customer Relations told me to have the vehicle inspected by a Ford Dealer.

Who would have ever imagined EXPLODING WINDSHIELDS? We are all stunned and speechless yet FORD acts as though the problem doesn't even exist.

I don't get it !!! I'm ready to sell this vehicle because I am afraid of it happening again.

- , Roselle, NJ, USA

problem #4

Jan 172009


  • Automatic transmission
  • 53,000 miles

Went to pull car from garage and found that the rear window had exploded. had glass

everywhere. what a mess. I see there have been other complaints regarding this problem. Is this something Ford should address?

- , Bellaire, MI, Pacific Islands (US)

problem #3

Jan 142009


  • Automatic transmission
  • 63,692 miles

I have now lived through the second explosion of my rear window on my 2004 Ford Escape. This time the truck was sitting in a parking lot at my place of work. A co-worker asked me why I had no rear window!!!!! Needless to say it was 20 below and snowing at the time and there was glass everywhere. I guess it would not have been so bad if I had not already gone through this once before in 2005. Ford Motor Company said this is my responsibility as I am out of warranty and they have no recalls or bulletins on file. This is a safety issue and inferior workmanship and needs to be addressed. I am now afraid to drive my truck which I love very much. The dealership was wonderful but Ford correspondence leaves a lot to be desired. They could care less! But did give me a free oil change...big whoop! I am not done with this yet.

- , Evansville, WI, USA

problem #2

Mar 052005


  • Automatic transmission
  • 15,645 miles

I had only had my truck a Little over a year when my son borrowed it. It was bitter cold and he was running the rear window defrost. All of the sudden the rear window exploded.

There was no bulletins to Ford or any problems such as recalls reported. At this time is was covered under warranty and the problem was fixed...or so I thought. I was very thankful my son was not injured. Glass flew everywhere.

- , Evansville, WI, USA

problem #1

Sep 252008

Escape XLT V6

  • Automatic transmission
  • 68,351 miles

driving three kids to school...rear window randomly everywhere...dealership not helpful.. ford Canada said they weren't aware of any problems...yeh right.

- , Sydney, N.S, Canada

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