Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
36,509 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Ford Escape windows / windshield problems

windows / windshield problem

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2008 Ford Escape Owner Comments

problem #13

Nov 262013


  • 67,000 miles


Both of the hinges on the rear liftgate glass were cracked and splitting. The local dealer said that this could allow the rear glass to fall off in traffic causing both damage to my truck and to other motorist. I feel that this is a safety issue and should be recalled as an inferior part for Ford to be using on their vehicles.

- Cumberland, MD, USA

problem #12

Apr 102013


  • 93,000 miles
I was driving on I 40 in garner, nc, and heard very loud noise, it was my moon roof, exploded, shattered. I looked on internet and found no recalls on this. Did find people who have complained about the same thing has happened to them with their Escapes and Ford not going good for it, what does it take" injury"

- Garner, NC, USA

problem #11

Sep 012011

Escape 6-cyl

  • miles
Out of nowhere in Sept and Oct of 2011 my sun roof, right passenger and right back passenger windows stopped working. They fell straight down.. the motor and the band quit and now come August and October of.2012 the same thing on the left. I bought this brand new on 2008 out of the dealership and now I have to spend my time and money for a defective auto.

- El Paso, TX, USA

problem #10

Nov 012011

Escape 4-cyl

  • 46,888 miles


11/01/2011: While driving the 2008 Ford Escape XLS at approximately 40 mph on a smooth paved street, the rear window completely shattered. The rear window and tailgate were closed at the time. No injuries or other damage reported. The rear defroster had been on for 5-10 minutes prior to the incident and was turned off about a minute before the rear window shattered. Note: The glass had an aftermarket tint film applied approximately 6 months prior to the incident.

- San Antonio, TX, USA

problem #9

Jul 252011


  • 70,000 miles
The contact owns a 2008 Ford Escape. The contact stated that three of the windows on the vehicle dropped down into the door panel abnormally. The vehicle was taken to the dealer who repaired the window regulators on two of the windows. The third window needed to be fully replaced. A complaint was filed with the manufacturer, who offered no assistance. The VIN was unavailable. The failure mileage was 70,000.

- Wedowee, AL, USA

problem #8

Dec 182010

Escape 6-cyl

  • 40,000 miles
My daughter was going through a mcdonald's drive thru with our 2008 Escape when she heard what she thought was a explosion and glass appeared everywhere in the vehicle. It scared the heck out of her! I reviewed other complaints about this and Ford doesn't seem to think this is a problem. I am wondering what might have happened if our granddaughter was in her infant seat facing backwards as she does! I feel that regardless of what Ford thinks, this is a safety issued. As if that isn't enough, the cost of this simple piece of glass is in excess of $600 ! all but $250 of that was covered by that, however to me that is $250 too much to pay for what appears to be a manufacturer design problem! the repair company (safelite glass - national company) says just in the joliet il office they see this problem almost daily!

- Morris, IL, USA

problem #7

Dec 102010


  • 33,000 miles


The contact owns a 2008 Ford Escape. The contact stated that she noticed that her rear windshield had exploded. She inspected the windshield herself and saw that pieces of the glass were stained brown and she believed that the defroster had overheated. No police were called and no report was filed. The vehicle was inspected by a dealer who informed the contact that he was unable to diagnose the failure. The vehicle had not been repaired. The failure mileage was approximately 33,000.

- Savannah, MO, USA

problem #6

Oct 082010


  • 53,700 miles
I pressed the unlock button on my key to open the rear window hatch, then put my groceries in the back of my vehicle. My son then put his hand up to close the window down and the entire glass just exploded, cutting us both. We both immediately freaked out thinking someone must have shot at us. I called the police and went back into the grocery store to get the store manager. Glass spread over 4 parking spaces and luckily no one was hurt seriously. The right rear liftgate strut had blew off denting my vehicle and shattering the glass into more than a thousand pieces, then landing on the ground several feet away from the vehicle.

- Blue Springs, MO, USA

problem #5

Aug 262009


  • 22,000 miles
The passage side rear view mirror fell of the 2008 Ford Escape. Ford dealer said the motor that the mirror snaps into is broken and not covered under warranty. The motor is not broken and in fact the motor and mirror were redesigned to correct the safety defect. Ford contends that the mirror and motor that holds the mirror are not defective.

- Waterford, MI, USA

problem #4

Apr 272009


  • 20,000 miles
Spontaneous windshield crack. This is the second time the windshield has cracked within a seven month period. When I replace this windshield it will be the third windshield on this vehicle after owing it for 16 months and traveling 20,000 miles. The cracks have appeared in the same general location and the crack pattern is the same.

- Prospect Heights, IL, USA

problem #3

Jan 282009


  • 9,000 miles


I have a 2008 Ford Escape. The problem concerns the wipers. Each time it has snowed and we have needed to drive in it, snow and ice builds up on the middle 2/3rds of the blade lifting it enough so the blade does not make contact and clean the windshield. I called the dealership where we purchased the vehicle and asked for "winter blades", I was told that was not available, I then asked if they could put different arms on our vehicle so it could accept "regular" wipers, I was again told no. The wiper is called a Contour wiper and what both the dealership and Ford Motor Consumer line have told me, there is no other wiper arm or blade that will fit this vehicle. Ok, now the danger factor arises when driving in snowy conditions, the blade looses contact with the windshield, hence the windshield builds up snow and ice and visibility is near zero. The only way to clean it is to stop, no matter where you are and clean it, and this is not easy on a very busy highway, problem is, when you lose visibility, you have no choice but to stop wherever you are. The design is so poor and I can not believe in any testing that this did not arise. And to design and put such a limited availability product on a vehicle that causes such a dangerous condition is totally unacceptable. They do not have a single option for a consumer to replace these wipers except with the exact same dangerous product. I would like to know how I may get Ford to take a return on this vehicle or to replace this wiper. Thanks.

- Jeffersonville, VT, USA

problem #2

Jan 132009


  • 20,000 miles
2008 Ford Escape - windshield wipers. The 2008 model Escape utilizes a new "springless" wiper design. The Ford edge and Taurus also use the same wiper design for 2008. The design does not place enough downward pressure on the windshield to allow for consistent contact leaving large areas completely missed by the blade. I've noticed this to be more problematic in cold weather, which may be a result of the blade material stiffening allowing for curved blade to not flex and lie flat against the windshield surface. I've contacted Ford and the dealer, and Ford does not make a winter blade for this vehicle. After market blades are also not an option because the connection between the blade arm and blade only supports the Ford stock wipers. Ford also does not currently offer an optional blade arm for this vehicle that would utilize a different connector. With the wipers consistently missing sections of the windshield, the driver's field of view becomes limited presenting an unsafe driving condition. Replacing the blades with the same exact design of blade will not correct the design problem.

- Algonquin, IL, USA

problem #1

Jul 012008


  • 24 miles
The silver radio faceplate - standard equipment on my new 2008 Ford Escape creates such a glaring reflection in my windshield that it obscures my view of objects in front of the car. I have one eye - monocular vision, which makes this even more of a problem. I contacted the Ford dealership and they referred me to Ford Motor Company who will not support that this is a problem.

- Los Angeles, CA, USA

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