This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Escape. The contact stated that after fueling the vehicle, the vehicle was started but hesitated, made an abnormal sound, and then stalled. Additionally, while driving at an undisclosed speed, the vehicle shook abnormally and lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the shoulder and restarted the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a leak in the canister purge valve. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 129,000.
TRANSMISSION FAULT on 4/17/23 i took my car for a check engine light/ I got the recall notice few days later. I took my car back to ford Wilson motor company and they stated that they had done the recall on 4/17 I did not notify them or anything they refused to service my car. forward few months later. No light or noise my car gets a transmission fault i called ford and they said they did fixe it but now i have car they refused to service.
The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH the vehicle started overheating with the "Vehicle Overheating - Pull Over" message displayed. The contact was able to pull over on the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but no assistance was provided. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted, and a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 57,000.
https://www.cars.com/articles/2013-2015-ford-escape-fiesta-st-fusion-transit-connect-recall-alert-1420694733115/ While driving 80 miles an hour on an 8 lane freeway, with the flow of high traffic-including semi commercial traffic, and my child in the car, the vehicle went into limp mode due to an overheat warning. I was unable to accelerate and was able to "limp" to the side of the road. Very scary and VERY dangerous. My child and I are lucky something worse did not happen. Root cause lack of coolant circulation resulting in the engine overheating. This possibly has caused a crack in the cylinder head, resulting in a pressurized oil leak that, in the presence of a heat source such as a hot engine surface, increases the risk of an under-hood fire. Through research, I found this is a known issue with my vehicle and besides a limited recall (of which my VIN is excluded) there is a class action pending in California. I contact FORD customer service and its answer was my VIN isn't included in the recall so nothing they could do. When I brought up on FORD's knowledge and request for someone in its escalation team to call me, they said a supervisor would call and the customer service supervisor said- my issue because my VIN not included in the recall. There have been 30+ cases of engine fires related to this issue and hundreds if not thousands of FORD owners affected. How is the NHTSA not taking action? This is very dangerous and a very expensive cost to consumers who were misled by FORD to purchase these dangerous lemons. This is a dangerous defect that FORD has known about for years. NHTSA should require FORD to recall these for the safety of children and consumers. https://www.govinfo.gov/content/pkg/USCOURTS-caed-2_21-cv-00468/pdf/USCOURTS-caed-2_21-cv-00468-0.pdf https://www.change.org/p/hold-ford-accountable-for-fixing-their-ecoboost-engines https://www.lieffcabraser.com/2021/05/ford-ecoboost-engine-defect-lawsuits-consolidated-in-california/
- Yorkville, IL, USA
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The car was running just going down the road then all is a sudden it gave a jerk and the temp gage went up to hot and a warning came on saying to stop the vehicle, which I did and it started to cool down. Then I drove it a little further and it began to smoke and I got it it a place to park and we looked and the coolant was empty. So I had someone get me some coolant and filled up and I started the car and it began to smoke like a freight train, so I shut it off and called a tow truck to have it towed to the closest garage and they have inspected it and it has a crack in the long block. This has been a complaint by several ford owners and Ford does nothing to fix the issue or replace the motor. They supposed to be investigating but we was told there was nothing to be done by Ford and we have to pay $6200 for a used motor that will most likely fail as well. We just to get our car fixed and I believe Ford should pay for a new motor since this is a manufacturer defect. According to the mechanic and the reviews I have researched on this problem. Please help us. Thank you
Currently a Lemon Law Lawsuit is going on out west in reference to the Ecoboost failure which my vehicle year is included in that. The risks include engine failure and risks of fire. Currently my vehicle is missing/over heating/white smoke pouring out of my exhaust/losing coolant. This has caused my vehicle to be a major safety hazard for my children and myself. Ford has been called but was told nothing can be done since no recall has been put into effect.
Currently a Lemon Law Lawsuit is going on out west in reference to the Ecoboost failure which my vehicle year is included in that. The risks include engine failure and risks of fire. Currently my vehicle is missing/over heating/white smoke pouring out of my exhaust/losing coolant. This has caused my vehicle to be a major safety hazard for my children and myself. Ford has been called but was told nothing can be done since no recall has been put into effect.
The contact owns a 2015 Ford Escape. The contact stated that after driving for approximately 20 minutes, the vehicle was parked the key was removed from the ignition, but it sounded as if the engine was still running. The contact depressed the accelerator pedal, and the engine started revving. Additionally, the contact stated that the vehicle was unable to be turned off for 10-minutes. The vehicle was able to be restarted but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 102,500.
Vehicle stalled while on the highway at 60+ MPH, no warning, almost no brakes, or steering, almost got into an accident, emergency pulled over on the side of the road, started back up, this issue has occurred two times in the last couple moths. Also after fueling, vehicle idles hard and stalls a couple times, starts back up and runs normal.
The contact owns a 2015 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine, head gasket, and engine block needed to be replaced; however, the parts for the repair were on backorder. The vehicle remained at the dealer awaiting the parts for the repair. The contact was not made aware that her VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 80,000.
The engine light remains on, the error is a misfire in cylinder #3. The repair technician said there is coolant getting into the cylinder due to a leaking head gasket or cracked block. Contacted Ford and they said this is a common issue but my manufacture date is outside of the existing recall for this issue. The Ford service manager also said he see this often and hopefully the recall will be extended to other build dates as all the engines are the same and he is not surprised by problem. The solution is a engine replacement, about $9,000. The recall need to be expanded!!
Engine completly locked up while driving on 01/13/23 it is full of oil and didn't say it was getting hot. During acceleration it started making a whistling sound the day before now my vehicle is stalled leaving me stranded I bought this brand new from ford.
lack of coolant circulation resulting in the engine overheating. This has caused a possible crack in the cylinder head. Lost power while driving on the freeway. The system is available for inspection. My safety and the safety of my minor son was at risk. Warnings came on for overheating, check engine light, and safe mode put on while on the free way so could not accelerate.
I was pulling out of our alleyway onto a main road when the vehicle seemed to have stalled in the middle of the road and the steering assist warning came on. Luckily the driver of the car that would have T-boned me was paying close attention and was able to stop in time. I suspect some drivers may not be so lucky. I have yet to contact Ford or any other mechanic about this as this was the first time that it's happened. I have read that there are recalls for a very similar if not same issue with 2014 Escapes and I believe the 2015 Lincoln. I've also seen in message boards online that this seems to be a very common problem with most modern Ford Escapes. Seems dangerous and that they should be forced to do a recall on most of their Escapes. The contact stated that the issue is that steering control module keeps shorting out.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
I took my escape to the dealer because of no heat on a Tuesday they filled the antifreeze because it was low I drove it on Thursday then on Friday I had to have it towed to the dealer because all of the antifreeze was on yhe ground I guess there's a problem with the eco boost escapes I believe it has the same problem
Check engine light came on. Low on coolant. 2 days later low on coolant again. Engine needs replaced at 101,000 miles after faithful regular maintenance. Have read multiple reports from other owners of this same problem. This should be a recall! So unfair to pay so much for a new car then have to pay again at such low mileage. Will definitely consider another brand at next purchase. And just now the dealership said they can't even get a new engine and a rebuilt one will be $2,000 more than a new one. I am just sick over this !! Ford needs to do better!!
While driving the vehicle, I received a notice on the dash screen stating that the engine was overheated and to pull over as soon as possible. I followed the instructions (within 30 seconds) and shut the engine off but before I could exit the vehicle, there was a large amount smoke/steam coming from the engine area and it had also gotten into the inside of the vehicle. I began coughing and had a hard time catching my breath. I exited the vehicle. Once I was able, I raised the hood and found that the coolant reservoir was empty. I went up to the local parts store and purchased some coolant and once the engine had cooled off, I added it to the coolant tank. The temperature gauge returned to normal and I was able to drive it to my mechanic's shop. Upon inspection, it was found that the engine head was cracked and warped as well as the engine block. I will need to replace thye engine.
The contact owns a 2015 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle failed to accelerate properly. There were no warning lights illuminated; however, there was a message indicating that the 4WD was inoperable. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The contact was notified that there was coolant in cylinder #3, and that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 127,071.
A D V E R T I S E M E N T S
- Milford, PA, USA