Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,282 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Expedition accessories - interior problems

accessories - interior problem

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2012 Ford Expedition Owner Comments

problem #2

Dec 122014


  • 30,515 miles


Neck problems due to angle of head rest while breaking, I am 6'5'. the existing headrest is a dangerous design and needs to be fixed.

- Houston, TX, USA

problem #1

Sep 032011


  • 50 miles
The headrests for the driver and passenger seats are quite uncomfortable. We did not notice while test driving, since neither of us sat in the passenger seat, but on the drive home I was in the passenger seat trying to rest my head against the headrest and found it uncomfortable. In the days to come, my wife found it more so. Our workaround has been to insert a neck pillow at the base of the headrest. We contacted Ford 800#, and the response was that the headrest was designed with the angle forward like that for safety, and they could do nothing about it. They did not seem to be aware of the problem, even though many people have posted complaints about this 'feature' on the web. Apparently it is not even new for the 2011 model year. For me, it is annoying; for my wife, intolerable.

- Anaheim, CA, USA

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