CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.
The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled without warning. The driver was unable to restart the vehicle. The vehicle was pushed into a nearby gas station to be diagnosed. The driver was informed that the fuel gauge was inoperable. The vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). Additionally, on another occasion while moving the vehicle from a parking space, the steering wheel became firm and difficult to maneuver. Metro Ford Chicago located at 6455 S western ave, Chicago, il 60636, (888)667-9088 was contacted by phone. The contact was informed that the vehicle was not subjected to a recall or a warranty. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 62,100.
The contact owns a 2012 Ford Focus. While the contact's granddaughter was driving 55 mph, the accelerator pedal was depressed, but failed to respond. In addition, the check engine warning indicator illuminated. The vehicle was taken to watermark Nissan of marion (3209 banterra drive, marion, il 62959) where it was determined that the power train control module needed to be replaced. The contact referenced NHTSA campaign number: 18V735000 (engine), but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 100,000.
My wife received a recall notice notice (19S22) in January 2019. Concerned, she took the vehicle in for inspection on 1/10/19 to prater Ford even though the vehicle was not experiencing any issue at the time. Prater for said nothing was wrong but insisted on reprogramming the PCM. As of recently, we are experiencing near stall during driving and trouble cranking and remaining cranked when refueling. Today (1/2/20) we tool the vehicle to prater for inspection under the recal. They confirmed the code P1450 (canister purge valve) was infact the problem related to the recal, however, they refused to perform the work because Ford denied their repair order request (#093013) citing the recall had already previously been servied. I called Ford and they confirmed. Therefore, when work wasn't needed they "serviced" the vehicle, however, when the real issue presented itself they refuse to repair the problem. We are concerned for the safety of the occupants, including our two children, as the problem can increase the risk of a crash. Also troubling, is Ford and the dealerships shady attempt to circumnavigate the recall by claiming work was done though it wasn't needed. We are hoping you can help or advise us in the matter.
The contact owns a 2012 Ford Focus. The contact stated that the check engine indicator illuminated. In addition, the front driver's side wheel was wobbling. Furthermore, the engine stalled and the vehicle was pulled over to the side of the road. The contact had to restart the vehicle and the check engine indicator turned off and on. Thornhill Ford Lincoln (U.S. 119 North 500 Ford fairlane, chapmanville, wv 25508, (304) 855-8300) stated that there was no warranty coverage; therefore, the contact would have to pay for diagnostic testing. The contact received a recall notice for NHTSA campaign number: 18V735000 (fuel system, gasoline) and took the vehicle to the same dealer for the recall repair. The failure recurred after approximately one month. The dealer wanted to charge for another diagnostic test. The manufacturer was not notified. The failure mileage was 53,000.
Vehicle would lose motive power in long turning off/on ramps when fuel level got down to just above a 1/4 tank at first then as time progressed the same issue would occur in highway traffic. Narrowly avoided accidents on several occasions due to this. Vehicle never threw a code for anything, it would just stop running. I took vehicle in to dealer to perform manufacturer recall 18S32, they just reporgrammed it and gave it back. Problem got better at first but did not go away. Since the recall work another recall has come out and the level of fuel I need went from above 1/4 to above 1/2 a tank of fuel. When the fuel gauge reads 1/2 a tank the vehicle will take between 7 and 8 gallons of gas (the fuel levels on the gauge are wrong) this morning I lost motive power on the highway in traffic at low speeds with a full tank of fuel and it finally threw the code P00C6 twice, which after looking it up I identified this to be something along the lines of insufficient fuel pressure at the fuel rail. I plan on turning the car in to have the second recall for this issue performed in the next few days and, according to the recall from Ford, this should constitute replacement of several components in the fuel system. I want this on record before taking the vehicle in. This issue has been ongoing and has made me late for and miss work on several occasions.
- Deltona, FL, USA
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The car stalled while driving. The engine shut off and unable to restart. Had it towed to autonation in tustin and are refusing to fix it because part of the power module is broken. They are trying to say it has been tampered with. Reprogramming the power module is part of the recall. We have been without a vehicle for 3 weeks now, as this happened on 11/22. It stopped while driving on the highway which could have caused an accident. The car is not drivable.
While in columbus, Ohio, caught in heavy traffic, uphill, a red "transmission malfunction!" light went on, and the car immediately started shuddering and lurching forward. I was only going 5 - 10 mph in traffic, but the car was also shaking and when I came to a full stop the rpms would go up and down
After going to my Ford dealer for the last 2 recalls that effect fuel system (last one was recall #19S22) my car was ok for a few months. Now that temps have dropped below 50 the same thing is happening. When accelerating, the car shakes and sputters as it tries to go and I get about 18mpg instead of my usual 27mpg.
The contact owns a 2012 Ford Focus. While driving approximately 20 mph, the power steering suddenly failed. The contact was able to pull into a parking lot and park the vehicle. The contact stated that the vehicle remained in the parking lot. In order to move it, the vehicle would need to be towed. The contact called a certified mechanic who informed the contact that the repair was no longer covered under warranty. The contact was advised to take the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the dealer. The dealer was not contacted. The contact stated that the vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline); however, the part for the recall repair was unavailable. While the vehicle was stopped at a stop sign, the contact noticed a fuel odor. The contact called bob tomes Ford (located at 950 S central expy, mckinney, tx 75070, 214-544-5000) and was informed that the part for the repair was not available. The manufacturer was not contacted regarding the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 113,673.
The contact owns a 2012 Ford Focus. While driving approximately 60-65 mph, the check engine warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the vehicle was out of fuel even though the fuel gauge read 1/4 tank of fuel. The contact was also informed that the fuel tank was deformed. The vehicle was not repaired. Liberty Ford parma heights (6600 pearl rd, parma heights, oh 44130, (440) 888-2600) was notified of the failure via phone and stated that the vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was informed of the failure and provided case number: Cas-24594302. The approximate failure mileage was 90,000. The VIN was not available.
The contact owns a 2012 Ford Focus. The contact stated that the vehicle was repaired per NHTSA campaign number: 19V515000(fuel system, gasoline) regarding the canister purge valve (cpv). The vehicle was repaired at corning Ford (2280 short dr, corning, ca 96021, (530) 824-5434). The contact was informed to drive the vehicle with a full tank of fuel to prevent the vehicle from stalling. While driving 75 mph, the vehicle completely shut off without warning. The contact had to steer the vehicle with force to the side of the road. The contact had someone bring fuel to fill up the fuel tank. Afterwards, the vehicle resumed normal operation. The contact took the vehicle back to the same dealer where it was diagnosed with a collapsed fuel tank and the cpv needed to be replaced. Due to the fact that the recall repair was already performed, the contact was given an estimate of $1,091 to repair the vehicle. The manufacturer was notified and did not assist since the recall repair was already performed. The vehicle was not repaired. The failure mileage was approximately 180,000.
The contact owns a 2012 Ford Focus. While starting the vehicle and turning on the heater, an abnormal odor of fuel was detected and the check engine indicator illuminated. The vehicle was taken to houston Ford (10719 william penn hwy, huntingdon, pa 16652, (814) 643-3430) where it was diagnosed that the fuel valve needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 71,000.
Recall 18S32. Brought the vehicle in to dealership on 9-8-19 when I received the recall notice. I was told that software needed to be updated. At that point, we had not experienced any of the symptoms of the recall. I was told that there was a check to see if the software needed to be updated and it did not. On 10-9-19 while my daughter was driving the vehicle, the gas gauge went up to full (it was only 1/2 full) check engine light was on (it has consistently been on for weeks) and most importantly and most frightening is the vehicle completely shut off while she was driving 65 mph on a highway. All of these things that occured are directly what the recall is for. Although my daughter was driving on a hightway, thankfully she was not hit or killed by other drivers and did not crash the vehicle. Now because the vehicle was initially brought in before any symptoms and Ford determined no software update was needed, they are denying to replace the canister purge valve which is what we were told by the dealership needed to be done. The vehicle cannot be driven now because of the fear of putting whomever drives it in danger. Not only is this is unacceptable but I am very frustrated and feel that this safety issue should be addressed by Ford immediately. There is also a recall (recall #19S22) stating dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. I have tried to get this addressed not only through Ford's customer service directly but by speaking to the service manager at the dealership where the car was bought and serviced. Seems like this is not an urgent matter for anyone but us. I do have a case number that was assigned by Ford which is: Cas-24503630-J8W6Y7.
My car had a safety recall on it, it said it needed a fuel tank, fuel pump, evap control module and 2 evap canisters, Ford said the recall was closed and would not fix my car, so I took it to mechanic to get all of this replaced and Ford will not sell him a fuel tank for my car because it had a recall on the VIN number.now what do I do" how can I make Ford fix my car"
Car suddenly loses power on the highway. Sometimes the transmission gets stuck in reverse. This has been happening for many years. The Ford service center has been unable to resolve the problem. It is my understanding there is a recall involving this. The dealer has recently provided a loaner because my car is unsafe to drive, according to the service manager. I also understand there has been a recent legal settlement regarding this in los angels and a trial is set to begin in san diego where I reside. I would like to have the problem resolved and a safe car to drive or be fairly compensated so I can purchase a new car and move on.
The contact owns a 2012 Ford Focus. The contact received a recall notice for NHTSA campaign numbers: 18V735000 (fuel system, gasoline) and 19V515000 (fuel system, gasoline). The contact stated that the fuel gauge did not display accurate information; therefore, the vehicle lost power and shut off without warning. The vehicle was taken to jim click Ford Lincoln (6244 E 22nd St, tucson, AZ 85711, 877-777-9263) where it was diagnosed that the purge valve needed to be updated and replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that the recall repairs were performed. The failure mileage was approximately 145,000.
The contact owns a 2012 Ford Focus. The contact took the vehicle to all american Ford (3698 U.S. 9, old bridge, NJ 08857, (732) 212-6261) to be repaired per NHTSA campaign number: 18V735000 (fuel system, gasoline); however, the remedy failed. While driving low speeds, the check engine warning indicator illuminated. The vehicle was taken to miller Ford Lincoln (1596 NJ-38, lumberton, NJ 08048, (609) 261-7836) where the contact was informed that the purge valve needed to be replaced. The dealer stated that there was no warranty on the vehicle and closed out the recall. The contact was informed that the recall would not be re-opened. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 114,480.
After being stopped at a traffic light on the highway, my vehicle began acting as if it did not want to get up to speed and would not go above 35mph without dramatically jolting forward. It did this a couple of times before swerving a bit and finally stalling completely, pressing the gas would do nothing to get the car to speed up. I did manage to get it to a side road before having it towed to the dealer.
A D V E R T I S E M E N T S
- Chicago, IL, USA