2012 Ford Focus steering problems: power steering failure

Power Steering Failure

2012 Ford Focus (Page 1 of 4)

This problem may be covered under warranty. Ask your Ford dealer.

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.

The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.

And while you wait for your steering to disappear, you'll be greeted with a transmission that shudders, vibrates or won't shift at all.


pretty bad
Typical Repair Cost:
Average Mileage:
69,928 miles
Total Complaints:
66 complaints

Most Common Solutions:

  1. not sure (28 reports)
  2. new rack (9 reports)
  3. new steering assist (8 reports)
  4. replace steering assist (7 reports)
  5. replace gear (5 reports)
  6. replace rack & pinion (5 reports)
2012 Ford Focus steering problems

steering problem

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2012 Ford Focus Owner Comments (Page 1 of 4)

problem #66

Aug 012017

Focus LX 2.0L

  • Automatic transmission
  • 96,000 miles



- , Visalia, CA, US

problem #65

Jul 282017

Focus ES 2.0L V4

  • Automatic transmission
  • 21,000 miles

speechless wish there were words fuming enough already speechless wish there were words fuming enough alreadyspeechless wish there were words fuming enough already

- , Palm Springs, US

problem #64

Aug 012017

Focus ES

  • Automatic transmission
  • 65,000 miles

This is a serious problem that needs to be fixed immediately. Thank God I am an experienced driver, otherwise this could be a very dangerous and deadly problem. I do not have $1,500 to get this fixed and Ford should take care of this no matter what the mileage is and whether it is under any warranties because it is just common courtesy to its loyal customer, such as myself.

Update from Aug 3, 2017: Power steering has gone out completely. Been manually driving the car for the past few days.

- , Prattville, US

problem #63

Jun 232017

Focus 2.0L

  • Manual transmission
  • 65,000 miles


I lost power steering without warning while dropping my son off at school. You can still steer the car but barely and I am a 200lb maintenance man. Brought is to the Ford dealer and it is going to costs $1700 to fix. I have read many other 2012 Focus owners have had the same problem. Very surprised it is not covered under a safety recall as it happens without warning and makes maneuvering the car almost impossible.

- , Sherburne, NY, US

problem #62

Jun 062017


  • Manual transmission
  • 72,000 miles

I bought this car a few months ago and I've been loving until last night. As soon as I turned my car on, the message center displayed "Steering Assist fault - service required" and the steering became difficult.

After struggling to re-parallel park, blocking traffic all the while, I turned the car off and back on again and the issue seemed to go away. FOR NOW.

I understand from the message boards that this is just the start of what I'm going to have to deal with. I plugged my VIN into Ford's recall site and the only thing that came up was for a door latch mechanism.

I drive Uber for a living. I'm terrified to work at the risk of putting myself and my riders in danger, not to mention having Uber kick me off for putting people in harm's way. Living in an urban city, I can't leave the car sit, but holding up traffic to fight the steering wheel to parallel park was dangerous and unnerving.

I'm a friggin Uber driver. I DON'T have $1100 laying around to fix this YET I need to drive to make money to fix my main source of income.


- , Lancaster, PA, US

problem #61

May 152017

Focus SE

  • Automatic transmission
  • 83,541 miles

The 2012 Ford Focus is junk. I hate this car. Power steering was intermittently failing but went out altogether today when the car was started.

Update from Jun 1, 2017: $1,700 to fix. We ended up selling the car instead of fixing it as it had several other problems inc electrical problems.

- , Greenville, SC, US

problem #60

Feb 042015

Focus 2.0L

  • Automatic transmission
  • 49,710 miles


First time failure but was having issues for a year before the complete failure. Ford never documented my complaints either every time I took it in to the Ford dealer. They could never find a fault. The power steering would fail but reset itself after restarting the car until the complete failure. Total crap as they wanted $2600 Canadian to replace the PS. I complained until the only charged me $1300 Cdn. First and last Ford... see the many complaints on this car to understand.

- , Blumenort, MB, Canada

problem #59

May 092017

Focus SE 2.0L

  • Automatic transmission
  • 59,000 miles

Power steering failure while my daughter was backing out of the driveway. Lost control of steering wheel. Steering rack needed to be replaced. This could have been a catastrophe!!!

- , Bridgeville, US

problem #58

Apr 142017

Focus Titanium L4 2.0L

  • Automatic transmission
  • 30,950 miles

Outrageous that Ford has not been required to recall the failed EPAS on this model, as it has on other models. Ford is putting myself and family at risk of a dangerous accident.

- , Mission Viejo, US

problem #57

Apr 192017


  • Automatic transmission
  • 80,729 miles

My daughter just bought her first car with her own money. She only had the damn car for a little over 30 days and the steering wheel rack stop working in her 2012 Ford Focus and they don't even have a recall on it. Now I know that this have been reported to the Ford Company by others. And nothing have been done about it. Ford you guys need to recall this car because you know that this is a problem and it just isn't fair.

- , Norfolk, US

problem #56

Jun 012016


  • Automatic transmission
  • 120,000 miles


Our dealership told us that Ford is aware of the issue as many Focus and Fusions have had the same issue with the EPS failing. Ford is not inclined to recall. I complained to Ford and all they could say is that there was no recall issued as of yet. They referred me back to the dealership saying the Service Manager would use all available resources. Excuse me? Don't you mean my $1500 resources?!?

- , Culpeper, VA, USA

problem #55

Dec 232016

Focus SEL 2

  • Automatic transmission
  • 52,000 miles

On my Ford Focus SEL 2012 VIN # 1FAHP3H2XCL247654 I got a dashboard message "Steering Assist Service Required”. The vehicle had only 52k miles. I noticed a lot of complaints with the same issue on the Internet. Please see Ford steering complaints web page: https://www.google.com/search?q=FORD+FOCUS+STEERING+PROBLEM&ie=utf-8&oe=utf-8 It shows many articles about Ford steering problems including the one below: Ford recalls nearly 423,000 vehicles for power steering problem. Associated Press MAY 2017, https://www.google.com/search?q=Ford+recalls+nearly+423%2C000+vehicles+for+power+steering+problem&ie=utf-8&oe=utf-8 At Gus machado Ford of Kendall in Miami Fl, I spoke with Mr. Will Whallstrom. Mr. Whallstrom suggested I contact FORD MOTOR COMPANY to ask them if they would cover the repair. I called FORD at: Phone 1-800-392-3673 I spoke to Susan and later to Mario. . They opened CASE # CAS-10428980. I asked them for their e-mail, Fax or Address to put my complaint into writing to which they replied they could not receive it by those means. The address I gave after searching the Internet may not be correct but their phone is.

Because of so many complaints on the Internet I pointed out the vehicle had a factory defect easily verifiable with so many same complaints on the web and the fact that there has been a recall for similar models.

I had to pay $1,100.38 to Gus Machado Ford of Kendal in Miami Fl because FORD MOTOR CO. did not authorize the car to be repaired as a recall factory defect which is what it was. I feel I should be reimbursed the unfairly collected amount of $1,100.38

- , Miami, FL, US

problem #54

Jan 012017


  • Automatic transmission
  • 140,000 miles

They can't diagnose it - it resets when I turn off & on the car and doesn't show a code - I am afraid that I will be in an accident on the freeway - it has happened 4 times in my driveway - where it is annoying but so far safe. The steering wheel locks and show "steering fault." I still owe thousands on this car and don't feel safe driving it - after fighting one issue that just got resolved and many very petty issues I have this and yet another safety recall notice I am waiting to fix.

- , Sacramento, US

problem #53

Nov 022016

Focus SEL 2.0L

  • Automatic transmission
  • 70,000 miles

4 year old Focus with 70000 miles and the steering goes out intermittently. This is my wife's car. She uses it daily and 3 times a week to take our infant granddaughter to doctor appointments. The car scares her. Doesn't know when steering will go out. We've already been through a trans recall.

We took it to a Ford dealer on Dec. 7th. Received quote of $2100 to repair. $2100 on a car worth $5000 or less due to being riddled with problems. (according to a friend who is GM at Ford dealer in WA state)

We purchased the car in 2013 believing we invested in a reliable economic auto. It's been a nightmare.

Transmission problem lasted over a year. I kept taking it to the dealer. Dealer said "transmission is adjusted within the minimum requirements" although it slipped like crazy as my wife accelerated into CA traffic. Finally we received recall notice and waited another 8 months for parts. Now this. As I read all the complaints, I can't believe there isn't a recall.Ford and their dealers are stealing from us, due to this engineering/factory design problem. I'm 65 and have had many vehicles in my life. I've never had this happen.

- , Desert Hot Springs, CA, US

problem #52

Feb 172017

Focus SE 4 cyl

  • Manual transmission
  • 88,231 miles

On my way home from work, my power steering went out and I got a warning message on the screen about power assist steering failure - service vehicle soon. I drove home - but it wasn't easy... going around corners was difficult. Bring it to the dealer today but I'm sure it won't be covered in any way.

- , North Port, US

problem #51

Jan 292017

Focus Titanium

  • Automatic transmission
  • 70,000 miles

Steering Assist fault light has come on twice -2 separate occasions when car first started- no power steering. Took to Ford dealership. Unable to replicate the problem. Car nearly impossible to drive. Dealership acts unaware of the problem, but I have found several articles and personal accounts on line of others with this model and the exact same problem. No resolution yet.

- , Laurel, USA

problem #50

Dec 202016

Focus SEL

  • Automatic transmission
  • 97,000 miles

For about the past 2 months, when I start the car in the morning, the steering just doesn't " kick in." If I wait about 30 seconds, it's fine. I called the dealership and talked to the service manager. He told me it just needs to warm up. OK, that's fine. Today, I actually got the dreaded "STEERING ASSIST FAILURE" alert on the car. Of course,no dealership support as there's no recall for this. This is a huge safety issue. I'm actually writing this so when I die in an accident from this, my family can sue Ford for a known issue that has yet to be resolved.

- , Greensboro, NC, USA

problem #49

Sep 262016

Focus Titanium 2.0L

  • Automatic transmission
  • 44,810 miles

My wife was driving her little FORD going through a corner and the power steering failed without warning and she nearly crashed!! She managed to limp it to the FORD garage, as I was out of town, where it was diagnosed that the EPAS had failed. The EPAS failure is rampant through a range of FORD model vehicles and they don't give two hoots about our problem because there haven't been enough (WHAT!!) failures to warrant a recall on the 2012 FOCUS although its a known problem with this model and it is currently the reason for a class action lawsuit in California. Their customer service doesn't even say "sorry" just that "FORD is offering no assistance." Power steering should not go out on a 2012 vehicle with only 44000 miles on it. As a long time loyal FORD customer, I am very upset that they disregarded our complaint. Jerks!! Steering gear replaced at a cost of $2009.00.

- , Hutchinson, KS, USA

problem #48

Dec 152016


  • Automatic transmission
  • 65,000 miles

My question is why hasn't Ford issued a safety recall on the Focus? I believe they issued one for the Fusion for the same problem. I was lucky.....no hint something was wrong last night coming home from work, I parked the car and when I went to leave this morning immediately the "Steering Requires Assist" notification came on and I found I had no power steering. I tried to drive it, just within my neighborhood but with highway driving all the way to work it wasn't going to happen. So my Focus was towed to the dealership this morning and then I got the call this afternoon that this repair was going to cost me $2000. Ironically my service writer told me this problem is so commonplace in the 2012 Focus they actually keep stock there of the full steering assembly where usually they would have to order.

- , Louisville, KY, US

problem #47

Nov 202016

Focus SEL 4 cyl

  • Automatic transmission
  • 80,000 miles

I have a 2012 Ford Focus that I bought used 3 years ago. It now has 80,000 miles. I was leaving home and received the power steering malfunction warning and could steer the car but was VERY difficult. I decided to go online and it was only then that I discovered that it was a major problem.I called the Ford dealer where I purchased the car and they denied knowing anything about this issue. They said to bring it in and it could be anything from replacing the computer module to replacing the steering rack.At this point I was fed-up with Ford and decided to take my car to a trusted repair shop that is close to home. They told me that the computer module has failed and the steering rack needed to be replaced in order to repair it because the module is part of the steering rack.What kind of design failure is this and why didn't the Ford dealer tell me this. I am disappointed that Ford hasn't issued a recall on this yet.

- , Toledo, OH, US

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