Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.

The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.

And while you wait for your steering to disappear, you'll be greeted with a transmission that shudders, vibrates or won't shift at all.


really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
13 / 1
Average Mileage:
81,293 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Focus steering problems

steering problem

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2012 Ford Focus Owner Comments (Page 4 of 15)

« Read the previous 20 complaints

problem #236

Jun 292016


  • 100,000 miles


The contact owns a 2012 Ford Focus. When the vehicle was started, the steering wheel was difficult to operate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Mt.Airy, MD, USA

problem #235

Oct 292015


  • 59,365 miles
The contact owns a 2012 Ford Focus. The contact stated that while making a turn, the steering malfunction warning light illuminated as the steering wheel became extremely difficult to maneuver. The contact mentioned that after turning off the vehicle and restarting it, the vehicle resumed to normal function. The vehicle was taken to the dealer. The technician diagnosed that the tcm needed to be reprogrammed. The vehicle was repaired, however, failure recurred. The vehicle was taken back to the dealer, who stated that the steering column might need to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 59,365.

- Angelica, NY, USA

problem #234

Jun 162016


  • 76,000 miles
The electrical steering system stopped working in this car. The steering wheel became very heavy feeling, and was very difficult to steer. The vehicle was in motion on a city street when this first started.

- Grand Prairie, TX, USA

problem #233

Jun 212016


  • 65,800 miles


Power steering has intermittently gone out on car. On June 21, 2016 the steering fault light came on while backing out of a parking place. The steering locked up, the fault light appeared and stated service was required. Dealership says computer recorded default message but Ford Motor Company will not authorize repairs unless the steering locks up, light and default message appears while in the dealership's possession. We have contacted Ford Motor Company and they refuse to take any action. I have filed a complaint and received a case number -cas9882100- as of June 22, 2016.

- Rocky Point, NC, USA

problem #232

Jun 172016


  • 70,000 miles
While driving the electric steering assistance fault code showed up. I lost the power steering on the vehicle. The wheel was extremely hard to steer. I was able to limp it home. If this my wife or daughter driving when this happened, I'm not sure if they could have been able to control the car. Doing a search on this issue I found multiple complaints file on this issue. This is a extreme safety issue that needs to be addressed by Ford before someone is seriously hurt or killed if it hasn't happened already.

- Pittsburgh, PA, USA

problem #231

Jun 212016


  • 106,000 miles
Steering wheels locks up and I get a message stating "steering assist fault". this is the second time in 2 weeks that the vehicle has done this when I started the car. The only way I have found to clear it is to stop the car and restart.

- Kernersville, NC, USA

problem #230

Jun 152016


  • 20,000 miles


For three years from 2013 to current I reported my car having intermittent electrical issues where my power steering would just fail and my speedometer would cease to function this could happen while driving or stationary.... I reported this to Ford and over the course of three years had the issue inspected but they could not resolve the issue.. now the car is out of warranty but say it is due to faulty censors.

- Pinellas Park, FL, USA

problem #229

Feb 012016


  • 80,000 miles
My power steering started working only intermittently and has now completely stopped working. My car is necessary for my job and so I have no choice but to drive it this way. I have done research and found that Ford is aware of the problem and has recalled other models, but not the Focus. I have contacted Ford and was told that there is no recall for this on this model and that I would have to repair it at my expense.

- Mcdonough, GA, USA

problem #228

Jun 122016


  • 0 miles
On the 6/9/2016 and on the 6/12/2016 I went out to start my car, an indicator light comes on that say stirring assistant or system, it does it very fast, failure. Then the stirring wheel becomes impossible to turn. I couldn't leave my drive way.

- Atlanta, GA, USA

problem #227

Jun 082016


  • 126,066 miles
On 6/82016 I was driving to work in the early morning, as I accelerated forward while turning the corner at a elementary school zone, a steering assist fault error message appeared on my instrument cluster. Then I lost all steering and I could not turn the wheel to avoid the small children and parents that were at the corner waiting for me to pass.I slammed on the brakes and avoided a life changing tragedy. I towed the car to santa margarita Ford who informed me that the electronic power steering box failed and the repair was going to be $1,895. I called Ford and talked to alex (case # tas-9779156-D5J4Q5) who took my report, checked and quickly returned with bad news that there was nothing they can do. I asked him if someone needed to die for Ford to take resposiblity for this unsafe system, but got no reply.

- Potrero, CA, USA

problem #226

Jun 062016


  • 110,000 miles


Power steering fault service assistant

- Window Rock, AZ, USA

problem #225

Oct 012015


  • 43,000 miles
Power steering assist indicator comes up intermittently when starting the car or while driving and it is extremely difficult or impossible to steer the car. Now it has not gone off for days and I am unable to safely operate my vehicle. It has happened to my mother a couple of times on the highway and she almost got into an accident at 70mph. Ford needs to address and correct this before there are anymore accidents or deaths. They did it in their other vehicles, why did they leave out the Focus"?? and for that matter, when is the NHTSA going to finally step in???"

- Manahawkin, NJ, USA

problem #224

Jun 022016


  • 26,300 miles
In 2012 I purchased the vehicle from future Ford in sacramento California. Over the past four years, the car has problems with the transmission, PCM module, transmission control module, clutch, starter, steering wheel, electrical system. I took the car to two Ford dealerships for repairs. The service technicians cannot repair the car. I contacted Ford Motor Company many times and they refuse to refund my money and recall the vehicle the car is very dangerous to drive and a risk to my life and safety. Updated 07/19/16

- Sacramento, CA, USA

problem #223

May 262016


  • 51,322 miles
Takata recall // for several months I have experienced the power steering going out on my car. Most of the time it happened as I started the car. I was able to turn off the car and start again and it was fine. Few times I was driving and the power steering went out. I looked online and see other Ford cars are under recall for rhis problem but not for my Focus. Ford obviously is aware of this problem and is ignoring it. So does someone have to die before Ford takes notice of how many cars they manufactured are faulty and they are putting us comsumers at risk every time we have to be on the road. Not everyone can afford an extended warranty or the expense of getting problem fixed. And it should not be up to the consumer to fix faulty car made by Ford, it is Ford that needs to place recall on this car and fix to have all thier consumers safe on the road. If not I can guarantee I will not recommend anyone to buy Ford.

- San Antonio, TX, USA

problem #222

May 212016


  • 66,000 miles
Electric steering gear out. $1650 dollars to replace at the dealership. This is an ongoing issue with Ford's bad design of electronic steering. 150 plus complaints with crashes and deaths. This is my 20yo daughters car and thank god she wasn't driving it when it went out. Basically a yard ornament now until we can afford to fix it. Still making the payments but no chance of driving the hazard to the road car.

- Piggott, AR, USA

problem #221

Oct 252015


  • 88,000 miles
The contact owns a 2012 Ford Focus. While driving 25 mph, the power steering light illuminated and the steering wheel became difficult to turn to the right. The vehicle was towed to a dealer where the steering gear was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 88,000.

- Ft Wayne, IN, USA

problem #220

Apr 262016


  • 71,000 miles
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the power steering seized without warning. The contact was able to stop and restart the vehicle where the vehicle resumed to normal. The contact stated that the failure recurred approximately two weeks later. The vehicle was taken to the dealer where it was diagnosed that the power steering had failed and would need to be repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

- Lenoir, NC, USA

problem #219

May 062016


  • 72,000 miles
The contact owns a 2012 Ford Focus. While driving 25 mph, the steering failed and a "steering assist failed" message displayed. The contact pulled over and turned off the vehicle. When the vehicle was restarted, the steering returned to normal. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.

- Anaheim, CA, USA

problem #218

Apr 152016


  • 126,000 miles
The contact owns a 2012 Ford Focus. While driving approximately 30 mph, the power steering seized and the power steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering gear moduler needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 126,000. Updated 06/29/16

- 904-545-9012, FL, USA

problem #217

Apr 252016


  • miles
I have had transmission problems from day one. The car studded and stop from time to time. I almost got into an accident with my daughter when the car suddenly stopped on me because of faulty transmission. The radiator also went out. The steering gear locked up on me while I was driving and I almost had an accident with my kids in the car.

- Houston, TX, USA

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