Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
33,391 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion accessories - interior problems

accessories - interior problem

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2010 Ford Fusion Owner Comments (Page 1 of 2)

problem #23

Jul 302016

Fusion

  • 55,000 miles

A D V E R T I S E M E N T S

My drivers side heated seat began to get warmer than usual when I would use it. It would become so warm that I would have to turn it off because it was getting too hot and I was afraid that it would burn me. After a few weeks of this happening the seat heater stopped functioning properly all together. I would press the heated seat button and it would illuminate for a few seconds (maybe 2-3) and then shut off on its own, as if something were tripping a fault. The seat does not get warm at all before the switch turns off automatically. It is apparent based on research that this is a very common issue with the Ford Fusion. I have taken the car into the dealership and I was told the heating unit would cost almost $400 and to replace the leather seat is over $1000. Over the past few years in Michigan, I have had over a 10% pay cut as a teacher. I can not afford to fix this common problem. Please ask Ford to fix this problem with no cost.

- Westland, MI, USA

problem #22

Aug 052015

Fusion 4-cyl

  • 104,239 miles
The inside door handle has a cable attachment to it, when you pull the door handle it moves the lock and the door opens. Today, mine broke. The reason for contacting you, I called the Ford location to check for repair, the parts man told me that this door handle problem was the no 1 problem for Ford motor cars. Seems to me that they would address the problem, would you think that $150 cost for replacement might be the reason? sounds like add on sales, does not sound right, but the numbers are millions.

- Eupora, MS, USA

problem #21

Jan 142015

Fusion

  • 80,000 miles
Had several passengers complain that the passenger heated seat was getting too hot and burning their rear end. They would have to turn it off. The a couple of days later my daughter went to turn the heat on her seat and the seat would not turn on. The light would turn on for a few seconds and then go right back off. We have checked the fuses and made sure that the seat is properly plugged in but the passenger seat will not heat. After checking the complaints on this page it appears that this is a common problem and that Ford should do a recall to fix this problem.

- Tulsa, OK, USA

problem #20

Jul 102014

Fusion

  • 84,000 miles

A D V E R T I S E M E N T S

My heated seats are super defective. I have only used my heated seats a handful of times. Every time I turned it on it would get so hot it was burning my butt, literally. I even put a seat cover on my seat and folded a blanket 4 times (which made 8 layers of material) and it was so hot burned me through all of the layers. I kept smelling a burning smell, looked and there's is a burn mark through the seat, burnt a whole in my seat cover, and started burning my blanket. That is extremely dangerous, could cause a serious burn and or an accident. And it damaged the leather seat, seat covers, and a blanket which is all money out of my pocket. I cant even use the heated seats now because I will get burned. This needs to be fixed and addressed asap.

- Osceola, IN, USA

problem #19

Nov 192014

Fusion 4-cyl

  • 72,000 miles
The occupant weight sensor failed in the passenger side seat, responsible for air bag deployment. The canister purge valve got stuck causing stalls when starting after refueling and stalls off the line starts putting the car/passengers at risks during turns crossing oncoming traffic, started at 56,000 miles.

- Overland Park, KS, USA

problem #18

Nov 142014

Fusion

  • 68,025 miles
I turned on my driver side seat heater and it go extremely hot in one spot. I had to turn it off and tried it at a later date and same thing. In fact, it was as though it wouldn't turn off since it felt as hot as when it was on. It did eventually cool down. Wow! I now have a hole burnt in my leather seat!!! this is obviously a big problem on two counts....one could get burnt plus the car could catch on fire.

- Cincinnati, OH, USA

problem #17

Dec 172013

Fusion 4-cyl

  • 63,000 miles

A D V E R T I S E M E N T S

My drivers side heated seat began to get warmer than usual when I would use it. It would become so warm that I would have to turn it off because it was getting too hot and I was afraid that it would burn me. After a few weeks of this happening the seat heater stopped functioning properly all together. I would press the heated seat button and it would illuminate for a few seconds (maybe 2-3) and then shut off on its own, as if something were tripping a fault. The seat does not get warm at all before the switch turns off automatically. It is apparent based on research that this is a very common issue with the Ford Fusion in almost all years.

- Lawrenceville, GU, USA

problem #16

Oct 062013

Fusion 6-cyl

  • 25,990 miles
Was driving in morning. Turned on the heated seat. Got so hot that it burned my rear. Tried to turn it off but would not turn off. Could smell seat burning. Had to pull over and get out. Turned off vehicle and let seat cool down. Started car and seat no longer heats. Looked online and forums say this is a common problem. This is a safety issue. Could cause accidents big time!

- Greenfield, WI, USA

problem #15

Jul 102012

Fusion 4-cyl

  • 70,000 miles
Drivers side power seat quick working.

- Roswell, GA, USA

problem #14

Jun 102012

Fusion

  • 65,000 miles
My drivers seat features all power controls. The incident is that my drivers seat lost control of the up and down motion. When you press the button on the seat to move the lower section of the seat up or down, it makes noise (like the motor is operating) but the seat does nothing. After careful inspection, I found out that Ford uses plastic gears under the seat and one of the plastic gears has a broken tooth. This causes the seat motor to run but not actually turn the gear to move the seat in either direction. This gear set is not replaceable or serviceable and the owner must either replace the bottom rails of the seat or purchase an entirely new seat - both are costly repairs for not even having 70,000 miles on the vehicle at that time.

- Portland, TN, USA

problem #13

Apr 212012

Fusion 4-cyl

  • 80,600 miles

A D V E R T I S E M E N T S

We were sitting stopped at a traffic light when a truck struck us from the rear traveling approximately 50mph. The front seats reclined toward the back seats. I noted that there is a current recall posted on your site. I was never made aware of this from Ford. I received the car the same month the recall was issued. I am upset that my car has been to Ford several times for repairs and another recall but I was not made aware that my car needed this repair. The car was totaled, but fortunately our injuries were limited to bruises.

- Birmingham, AL, USA

problem #12

Mar 222012

Fusion 4-cyl

  • miles
Head restraint design has the head pushed foward to the point of pain. The head is not in line with with the spine.

- Newport News, VA, USA

problem #11

Jul 302009

Fusion 4-cyl

  • 10 miles
I fully agree with the following previous complaint: 2010 Ford Fusion hybrid front seat headrest/restraint. The front seat headrests protrude forward well past the preferred alignment of the spine. The driver is compelled to operate the vehicle with head pushed forward. This poor ergonomics has resulted in neck and back pain, headaches, and general discomfort. The manufacturer should consider a redesign and make such redesign available to consumers. This situation is so bad that I have reversed the position of the head rests, thus rendering them totally ineffective. I am unable to drive or ride in this car with the head rests in the normal position.

- Lancaster, PA, USA

problem #10

Dec 312010

Fusion

  • miles
2010 Ford Fusion hybrid front seat headrest/restraint. The front seat headrests protrude forward well past the preferred alignment of the spine. The driver is compelled to operate the vehicle with head pushed forward. This poor ergonomics has resulted in neck and back pain, headaches, and general discomfort. The manufacturer should consider a redesign and make such redesign available to consumers.

- Waltham, MA, USA

problem #9

Mar 012010

Fusion

  • 0 miles
I have a 2010 Ford Fusion sel and the headrest is too far forward as not to be comfortable. I have back and neck problems as it is and this only makes it worse! I have to put the seat back back so far to not have my head crunched forward.

- Sahuarita, AZ, USA

problem #8

Nov 152010

Fusion

  • miles
2011 Ford Fusion headrest is so far forward that it forces my wife's head forward, causing severe neck pain. As a result she removed the headrest. This is unsafe situation but necessary for her to be able to drive the card.

- Lapeer, MI, USA

problem #7

Jul 122010

Fusion

  • miles
2010 Ford Fusion head rests really hurt the neck and shoulders after any period of driving. Ford needs to replace with better ergo head rests.

- Harker Heights, TX, USA

problem #6

Jun 302010

Fusion

  • miles
The 2010 Ford Fusion has poorly designed driver/passenger head restraints. I, of height 5'7", test drove one yesterday, and got no further than 0.25 miles before needing to park. The headrest is angled forward, causing excessive neck strain, and there is no way to adjust its tilt to a more vertical position. I did subsequently complete the test drive, albeit with frequent bodily adjustments. Driving this vehicle with proper posture is impossible with these head restraint design. Ps: the link below for emailing the NHTSA is broken. www.NHTSA.gov/NHTSA-dpmextn/jsp/email/email_nhtsa.jsp.

- Sunnyvale, CA, USA

problem #5

Jun 242010

Fusion

  • 70 miles
I just bought a 2010 Ford Fusion. I know now why they only allow you to test drive these cars around the block. The first time I drove it, I got a burning pain down my neck and a piercing headache. The headrest is a wedge with the greatest protrusion hitting the greatest protrusion of the back of your head. No adjustment of the seat or headrest helps. I tried to return the car immediately, but they refused. This weird angle puts your chin down on your chest and your sight line in a hazardous alignment. If there were a wreck, the angle would cause your neck to snap. Ford is aware of this, apparently, and has received many complaints, yet does nothing. People are resorting to turning the headrest around, which will not protect against whiplash, or having it bent in a vise, which could allow it to break in a collision. All the Ford now have this dangerous torture device, so you cannot change them. Help!

- Raleigh, NC, USA

problem #4

Dec 092009

Fusion

  • 0 miles
Iinformation redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) have recently purchased a 2010 Ford Fusion hybrid, VIN [xxx]. I love everything about the car except the front seat head restraints. They are angled too far forward and are not adjustable except for height. They force the head to bend forward, chin down, so that to look out the windshield one has to have the eyes in a "looking up" position, causing eye muscle strain. My wife has back problems and this non-adjustable design exacerbates the situation in her opinion and in her chiropractor's opinion. We think Ford should provide replacement headrests that allow the upper cervical vertebrae to be aligned with the lower spine when the rider's back is in full contact with the seat back. I have enjoyed having cars in which the headrest can be pivoted to allow drivers of different builds to find a comfortable head and neck position without compromising the goal of protection against whiplash injury. Please get Ford Motor Company to replace these uncomfortable, intrusive headrests with redesigned ones!

- Big Spring, TX, USA

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