Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,841 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 12 of 28)

« Read the previous 20 complaints

problem #331

Feb 262015


  • 53,000 miles


Sudden power steering failure. "powers steering assist failure" message displayed. Power steering returned to normal after restart. This issue has occurred five times since the first occurrence. Dealer claims they have never heard of the issue.

- Scottsdale, AZ, USA

problem #330

Feb 242015

Fusion 4-cyl

  • 120,000 miles
My Fusion is one of the many suffering from the electronic power steering assist fault (epsaf). Fortunately, the failure came at startup and not while driving down the freeway. The first time it happened, I was able to turn the car off to reset it. The next morning the epsaf failed at startup and I was not able to reset it.

- Cibolo, TX, USA

problem #329

Feb 192015

Fusion 4-cyl

  • 70,420 miles
My power steering assist failed along with advance trac. This has been a complete nuisance not to mention a ridiculous amount of money to have replaced. North brothers Ford has quoted me over $2,000. I am not left with a choice but to fix the vehicle. I have read numerous reviews that many others have posted in regards to this defective part. Please have Ford Motor Company recall this vehicle and have this problem fixed. ~a very unsatisfied Ford owner

- Canton, MI, USA

problem #328

Feb 232015

Fusion 4-cyl

  • 60,540 miles


Twice now my vehicle has lost power steering while driving. The lights suddenly come on saying "service power steering now" "service advancetrac". I completely lose power steering which makes the car very unsafe at any speed. This time I had my 3 of my children in the car with my wife and myself. I am afraid to drive the car now and I don't have $1500 to $2000 laying around to fix this. I can't believe Ford is not owning up to this problem. I have read all the other complaints, this is obviously a manufacturing defect and Ford should be held 100% accountable.

- Salem, OH, USA

problem #327

Apr 192014

Fusion 4-cyl

  • 90,000 miles
Not sure of the exact date of the first time this happened but I put in the correct month, however the same problem has happened again just Friday Feb. 13, 2015 less than a year from the first time it happened. While driving down the road the power steering on the car just went out without warning, this time there was ice on the road and I had my 8yr old child on the car. I did not have to pay due to the car still being under warranty and seeing that it has been less than a year being repaired I hope it is still covered. There has to be a problem with this system and I hope Ford Motor Company and/or the maker of this part find a way to fix it. I have owned Ford/Mercury most of my driving life and never had a serious problem like this.

- Garysburg, NC, USA

problem #326

Feb 172015

Fusion 4-cyl

  • 105,000 miles
As I was pulling into a gas station to go inside the advancetrac and steering pump is low alert came on. I pulled into a parking spot and got out. When I came back out and started the card I was not able to turn my wheel. It was locked. I had tried to shut off engine so it can reset and unplug the battery and check the fuse. My steering wheel still did not moved. I had it towed to the Ford dealership and they did a diagnostic on it and it is the steering gear and lower control arms that are malfunctioning and they also said the control board might have to be replaced. I wish I had more time ahead warning than just 5 minutes before my car broke down. What would have happened if I was on the highway and could not turn my car.

- Jacksonville, FL, USA

problem #325

Feb 142015


  • 72,200 miles


The contact owns a 2011 Ford Fusion. The contact stated that the check power steering and stability traction control warning lamps illuminated. While driving at an unknown speed, the steering wheel locked and was unable to be turned. The vehicle was towed to the authorized dealer who diagnosed that the steering gear needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 72,200.

- Glasgow, KY, USA

problem #324

Jan 142015

Fusion 6-cyl

  • 72,900 miles
I placed my car in reverse and began to back up. The steering locked up and the message center indicated power steering assist fault. I turned the car off and re-started and the steering was normal. I drove a few hundred feet down the road and the steering locked up again. This time it remained locked. It was not easy, but I was able to drive to a near by Ford dealer. They said the rack and pinion steering went bad and needed to be replaced. I complained that I have heard there is a potential recall for this defect. The service writer told me don't believe everything you hear. The out of pocket cost to me for repair was $1,929.44. I have been a Ford owner most of my life, but will never buy another one unless Ford makes good on this obvious defect.

- Joppa, MD, USA

problem #323

Aug 142012


  • 69,000 miles
Power steering went out when driving. Had it fixed to the amount of $1300 replaced the rack and pinion steering. Six months later while driving again the power steering failed again. Replaced the rack and pinion again. Not even two weeks later, and not having driven it no more than fifty miles, the power steering failed again. This is a serious problem.

- Easley, SC, USA

problem #322

Feb 142015


  • 53,000 miles
First the advance track warning light came on and service power steering. No problems the next morning my husband drove the car to the grocery store and the service power steering now came across the screen, which then the steering just went out without warning. Thank god he was driving because its normally the car I drive making this a very dangerous situation. Now Ford is telling me they will not help with servicing the problem and its 2100 to fix.

- Hobart, IN, USA

problem #321

Feb 142015

Fusion 4-cyl

  • 72,223 miles


I got an error on my dash while driving to check power steering, I immediately contacted my authorized Ford dealer to take it in and have it checked out. It was 9:30 or so 2-14-2015, they informed me to bring it in at 10:30 am to be checked, and this was the very first time to receive the error, unfortunately I could not make to the dealer because the steering went completely out before even getting it there. It is however at the dealer for repairs but at my own expense due to my car not being on the said recall list and needs a steering gear replacement. I feel that it does need to be on the recall list due to the fact that I am having the exact same issue as the pending recall, luckily me and my children were not on the interstate and the steering go completely and crash, for needs to be held accountable and I feel they should pay for the cost of my repairs due to their faulty manufacturing. This is a very serious issue and my family's life could have been at stake. When contacting Ford all they can conclude is that they are sorry, my vehicle is not on the list and good luck, something needs to be done and justice needs to be served and by justice meaning my vehicle added to the list of recalls and my repair costs covered this could have been a fatal casualty and these manufacturers of the vehicles response is sorry that's not good enough, are they going to tell someone's family if they had lost their lives sorry for your loss but your vehicle is not on the recall list when clearly it is the exact issue that the recall is for.

- Glasgow, KY, USA

problem #320

Feb 032015

Fusion 6-cyl

  • 46,000 miles
Without warning my power steering failed. With difficulty I drove to the nearest Ford dealership a short distance away. The service advisor told me that the suspension control arms had worn out and resulted in failure of the steering gear assembly. I was able to recover the control arms, however, the steering gear assembly had all ready been returned to Ford for core recovery. When this occurred I was traveling on a paved road and experienced no unusual noise or vibration prior to the failure. The power steering warning light came on at the time of the failure. I was not strong enough to steer the vehicle after the power steering failed unless the vehicle was in forward motion. I have the repair documents to support my complaint. My car is in excellent condition and has been well maintained. This failure appears premature.

- Brighton, MI, USA

problem #319

Oct 082014


  • 56,000 miles
Why is GM recalling steering failure problems for the same type of problem I have been experiencing with the Ford Fusion 2011? I understand Ford recalled a couple other models but has not addressed the Fusion steering failure and many are aware of the Fusion steering loss problem. Complaints & lawsuits have been filed but nothing is being done.

- Brooklyn, MI, USA

problem #318

Jan 082015

Fusion 4-cyl

  • 98,000 miles
Started the car to go home from work and the dash lights indicated "power steering assist fault" and it would not let me turn steering wheel. I turned the car off, turned it back on and it showed up again while I was going about 10mph so I had to stop, turn off the engine and start it up again. I was able to go home but this same thing has happened many times before. This malfunction is incredibly unsafe and I would hate for it to happen at high speeds or with my wife driving.

- Okc, OK, USA

problem #317

Aug 042014

Fusion 6-cyl

  • 65,423 miles
I was driving and a ding sound was presented so I looked at the dashboard and it said power steering needed. So as I was parking and got out got back in my car and cranked it up it said power steering service needed now and as I took off to drive it was hard to steer the wheel.

- Mobile, AL, USA

problem #316

Feb 092015


  • 35,000 miles
When backing out of the drive way attempted to turn and steering was very difficult and steering assist fault was displayed on the instrument cluster. I was able to get the car back in the garage and turned the car off. About two hours later my husband came home from work and looked at the fuses, didn't find anything wrong. He started the car and the error was gone. I used this car to get myself and my children around town. I do not trust this car to get us to our destination safely with this type of an error being erratic. We just bought this car, how can it be having such major problems at such low mileage?

- Tucson, AZ, USA

problem #315

Feb 032015

Fusion 4-cyl

  • 123,476 miles
When putting car in reverse, power steering assist light flashes and there is no power steering. When I turn ignition off, then restart, it is ok. This incident has happened approx 1 out of every 7 starts during the past week.

- Lincoln, NE, USA

problem #314

Feb 062015

Fusion 4-cyl

  • 70,000 miles
Power steering assist went off resulting in the loss of power steering. Turned car off restarted and it worked again.

- Columbus, OH, USA

problem #313

Nov 052014

Fusion 4-cyl

  • 26,935 miles
2011 Ford Fusion has had multiple occurrences at low speed either parking or backing in reverse where steering locks up and a warning light for advance trac comes on as well as a warning message about "power steering failed assist." Ability to steer becomes very difficult. Vehicle has under 28,000 miles on it and has always been maintained by Ford dealership. Ford dealer says warranty has "timed out" and the repairs will cost $1,900 and are not covered by any warranty support. Diagnosed part by Ford dealership is replacement needed of the electronic rack and pinion. A case number and complaint was also documented to Ford Motor Company in December 2014.

- Collierville, TN, USA

problem #312

Jan 312015

Fusion 4-cyl

  • 55,367 miles
While driving down my street at 15 mph power steering went out and received warning of "power steering assist failure" and "service advancetrac." There were no prior issues with the steering and the vehicle is driven daily. After reading all of the complaints I can not believe that a recall has not been issued by Ford. This is extremely dangerous!! this is my first Ford vehicle. Prior to this I owned 8 Toyota over the years. I will not purchase another Ford vehicle after this experience.

- Norco, LA, USA

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