CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
79,175 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering assist failure. NHTSA recall 15v-340 rack was already replaced on 9-2-15 then again on 7-29-21 and failed again 8-20-2021. NHTSA ticket 11426081 Ford case # cas-32578240-t6r3m7. Classic Ford of Smithfield NC 919-934-6500 did the repairs. Invoice 166164c
The contact owns a 2011 Ford Fusion. The contact stated while driving 25 MPH and coming to a curve, the steering wheel was engaged but failed to respond, causing the contact to drive over the curve. The contact stated she parked the vehicle for a short moment, then she switched gears to drive and the steering wheel responded. The contact was able to drive to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring while driving and the warning message "Repair Power Steering" had been appearing on the instrument panel. The dealer was made aware of the failure and informed the contact that she would be responsible for the cost of the repair because the vehicle was out of warranty. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 100,000.
Driving down highway going approximately 45 mph when the advance trac system light came on. Informing of power steering malfunction to get service immediately. Pulled over and turned car off. The power steering reverted to manual with light still signally repair. Drove it home and called dealership. Said we are out of warranty and would be a $119 diagnostic fee plus whatever repairs are. However, the same thing occurred in 2018 and when we took it to dealership we had the warranty which covered the diagnostic. Roger Shiflett of Gaffney, SC looked at it in 2018, never mentioned the 2015 recall. Told us that it went off because the tire treads were not the same and caused it to malfunction. Reset it and sent us on our way. So here we are again but this time out of warranty and out of pocket and have no way to know if the recall was done or if we need it done until I take it back to the same dealership to be charged for the diagnostic.
The contact owns a 2011 Ford Fusion. The contact stated that while his daughter was driving at an undisclosed speed, the electric power steering failed, and the steering wheel seized. The vehicle was taken to the dealer but the dealer informed the contact that there was no recall associated with the VIN regarding the steering failure. Additionally, the contact was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer transferred the contact to NHTSA to file a complaint. The failure mileage was 124,852.
The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 mph, the steering wheel failed to operate as designed, requiring extra effort to steer the vehicle. The power steering warning light was illuminated. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was 113,300.
- Naugatuck, CT, USA
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The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving at a slow speed through a parking lot, the power steering fault message was illuminated on the instrument panel. The contact's daughter parked the vehicle and then had the vehicle towed to a dealer. The contact was then informed that the steering gear needed to be replaced and that the vehicle no longer qualified to be repaired under warranty due to the mileage. The manufacturer was notified of the failure and was informed that a supervisor would call her back. The contact was yet to receive a callback. The contact called the manufacturer back and was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 190,000.
In my car service advancetrac service power steering. The wheel locked up and i wasn-??t able to steer. A mechanic checked it out. No Nothing popped up until the day it stopped i got it fixed the mechanic said the rack & pinion need to be replaced and then a month later the same thing happened again. I been looking into the problem online and thousands of other people is having the same problem with their car and no one seems to know how it-??s supposed to be fixed. Or what-??s even causing it.
The contact owns a 2011 Ford Fusion. The contact stated while driving 55 mph, the steering wheel locked up and the vehicle became difficult to steer. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering control module needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that they could not assist. The failure mileage was approximately 64,175.
The contact owns a 2011 Ford Fusion. The contact stated received notification of NHTSA campaign number: 15V340000 (Steering). The contact took the vehicle to the dealer to have the recall serviced. Several months after the recall repair was performed, the contact also had the steering rack and pinion replaced by the same dealer under the same recall. Recently, the contact stated that while driving 35 mph, excessive force was needed to steer the vehicle in either direction as the power steering assist warning light became illuminated. The contact took the vehicle back to the same dealer for the repair. The manufacturer was notified of the failure and informed him that since the rack and pinion had been previously replaced under recall, all additional repair would be out of pocket. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 117,524.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the service power steering now and service advanced track warning lights flashed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 151,000.
POWER STEERING FAILURE !! JUNE 2020 this same thing happend and I was lucky enough to have the recall and have it covered. Fast forward to TODAY my power steering went and the advanced trac appeared on message screen.
The contact owns a 2011 Ford Fusion. The contact stated that after entering and starting the vehicle, the contact attempted to make a turn to exit the parking spot however, the vehicle loss power steering functionality. The power steering warning light was illuminated. The contact drove the vehicle to the residence with manual steering. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired due to the cost of the replacement part. The manufacturer was made aware of the failure. The failure mileage was 48,115.
The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the service traction control and service power steering warning lights were illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under a recall. The contact was referred to the NHTSA for assistance. The failure mileage was approximately 126,000.
The contact owns a 2011 Ford Fusion. The contact stated while driving 60 mph, the contact loss control of the vehicle and was not able to steer the vehicle. The contact stated that the battery and power steering warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed with the rack and pinion needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and informed the contact that the recall already had been serviced and the vehicle was out of warranty. The failure mileage was approximately 108,000.
We were driving and the power steering went completly out as discribed by other customers. I took the car to a Ford dealer in Barnwell Sc. Who told me the recall has never been repaired I called Ford because of the miles the dealer was told it was not under the recall despite the car being in for other recalls in the past. I spoke with someone in Manilla on a bad line that I could barely understand. She first told me the car had been serviced for the same issue back in Jan 5 2017 however the part had not been replaced. Despite a 10 year warranty on the fix it was over the mileage. Which it was over 150000 at the time of recall repair. She then tells me the fix was done and there was no mileage limit. So I repeatedly asked which is it to no avail. The unit was repaired at Dunlee Ford in Ohio 800-942-6305 back in 2017 but no parts were replaced.
The power steering failed while driving this vehicle. Our local Ford dealer said that recall expired a month ago. I called Ford customer service to get more information. I was told that recall #15S18 was repaired on July 29, 2015. Ford would not pay for repair unless a second safety recall was issued on the faulty repair completed. The repair only lasted 6 years and there is only 107000 on this vehicle.
After turning on my car, but before shifting to drive, the dashboard informed me that the Power Steering system had failed. I tried turning off the car and cranking it back up, to no avail. I called the Ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. I made an appointment for the next day (Friday 6/18/2021) and took it in. I was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. They did not call me until Monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. They told me to call customer service, which I did. They informed me that the previous owner of the car had it inspected in 2015 and Ford did not find an issue regarding the recall # 15S18. They extended the warrantee on this part for 10 years from the date of purchase, which was May 11, 2011. My car is currently at the Ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.
The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle the power steering had failed and the steering wheel became difficult to turn in either direction. In addition, the check engine and traction control warning lights had illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the vehicle had previously been serviced under the NHTSA Campaign number 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 170,000.
The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering assist failure message was displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the vehicle was taken to the dealer three weeks ago for an air bag recall repair and reprogramming of the power steering control module. The dealer and another dealer Parkway Ford (2104 Peters Creek Pkwy, Winston-Salem, NC 27127) were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer to be diagnosed. The failure mileage was 123,329.
A D V E R T I S E M E N T S
- Smithfield , NC, USA