On Aug 1st my wife experienced a loss of power steering assist upon starting the vehicle while stationary. The dash indicated a service required to the power steering system. The vehicle had previously experienced identical symptoms back in August of 2018. Following that first incident, the vehicle was diagnosed & repaired at quirk Ford of augusta Maine in accordance with the 15S18 recall. The power steering rack was determined to be faulty. The dealer replaced the power steering rack and reprogrammed the pscm.

- Litchfield, ME, USA

I purchased 2011 Fusion 8 mos ago. Currently has 56K miles. Steering has become an issue while driving, making it difficult to navigate turns without warning. While the 2011 Fusion does have a recall, my VIN is excluded. I contacted Ford who essentially indicated they do not stand behind their vehicle. Dealer cost to repair: $2800.

- Mechanicsburg, PA, USA

The power steering went out when I was driving. This makes the car very difficult to steer and makes tight turns impossible. I fear that this will cause great difficulty for drivers, especially those with upper body strength issues, as they may not be able to control the vehicle or make turns. I was in a parking lot at the time, but if this happened suddenly at a high rate of speed, it may cause an accident.

- Jackson, MS, USA

When pulling into work I got a warning on my car saying 'service power steering now'. I went to leave from work the next morning and I wasn't able to steer. A friend of mine took it to a local shop that his friend owns and he plugged it into the computer. A part on my rack and pinion needs to be repaired. I had noticed that there had been previous recalls for the power steering and I have only had my car since 2/28/2020.

- Whitefield, NH, USA

On 7/23/20 I started my car and the message appeared "power steering assist fault" and I couldn't turn the wheel. I turned the car off and when I started it again the message didn't come up again & the steering worked. I saw there had been a recall for this back in 2015 but I never got a recall notice. Without a recall this repair is $1800.

- Hampstead, MD, USA

Loss of power steering assist. Vehicle seems to be on manual steering, loss of steering after car start, diffifulty sometimes turning and it makes noises. Vehicle steering will freeze often and will get power steering failure message when idling. It is difficult to steer at regular city speeds and I dare not attempt to drive on the highway for fear I will lose control. This is a primary mode of transportation for me to work and school. A recall of this nature was released on a large number of 2011 Ford Fusion, however, dealership states my VIN does not qualify for the recall even though the same symptomology is present.

- Fremont, NH, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. Jc lewis Ford located at 9505 abercorn St, savannah, ga 31406, (912) 210-5676, was contacted and informed of the failure. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 165,000.

- Bloomingdale, GA, USA

The car is very unsafe.

- Christiansburg, VA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 55 mph, the power steering assist warning. The vehicle was taken to thoroughbred Ford located at 8501 N boardwalk ave, Kansas City, mo 64154, to be diagnosed. The contact was informed that the power steering gear and pinion were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign number: 15V340000 (steering). The failure mileage was 184,000.

- Gladstone, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated that while her mother was driving, the power steering assist warning light illuminated. The driver coasted into a rest area. While attempting to leave the rest area, the vehicle loss power steering. The driver continued driving to the residence however, the vehicle was difficult to steer. The vehicle was towed to white Ford, llc located at 175 old farm rd, roanoke rapids, nc 2787, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was also taken to an independent mechanic who stated that the steering gear overheated due to the closeness of the exhaust manifold to the rack and pinion. The vehicle was not repaired. The failure millage was 137,863.

- Hope Mills, NC, USA

I was on a highway interchange going around a loop approximately 30 mph when my power steering assist cutout. The power assist fault and the service advancetrac warnings showed on the dash. As I came to the end of the turn I nearly oversteered due to the power steering cut out. I contacted Ford about it since it is a known issue that has been recalled on many of the 2011-2013 Fusion. No recall was ever issued to my car, even though it was affected by this issue.

- Jackson, MI, USA

Loss of power steering when in motion. Service power steering system now service advantrac system lights come

- Rensselaer, NY, USA

I started my vehicle and received message the power steering is disabled. Contacted Ford and they voluntarily replaced module in 2015. Will not repair now.

- Daytona, FL, USA

The car gave a power steering assist fault indication. The dealer diagnosed a bad steering gear. The steering gear had to be replaced. This problem has been found on other Ford with this electronic/electrical steering. A Fusion model was subject to a safety recall. This issue is a definite safety issue and should be general recall for all Fusion and Ford with this type steering.

- Cary, NC, USA

2011 Ford Fusion were recalled in 2015 for sudden loss of power steering. My 2011 Ford Fusion was not included in the recall, but should have been because last winter I suddenly lost power steering while in motion, turning in a parking lot. Fortunately I wasn't going fast at the time, and I was able to safely stop. The auto shop used "tsb 11-11-03" that was published on Nov 3, 2011, which indicates the Ford Motor Company knew about high friction issues in some control arms that can cause the power steering to fail. The auto shop followed the service procedure specified in tsb 11-11-03 and replaced both control arms, which fixed the problem. Since the known service procedure fixed the known problem with the power steering, I presume my 2011 Ford Fusion should have been included in the recall from 2015, and perhaps other excluded 2011 Ford Fusion could be in jeopardy of their power steering suddenly failing, considering mine didn't fail until November of 2019.

- Colorado Springs, CO, USA

Power steering assist failure. My power steering has failed several other times in the past 6 months before the noted date of this complaint (06/21/2020). The remedy always was the same, turn off the vehicle and restart it. This time it has failed for good. Since Ford does not have an active recall for my VIN number I am forced to pay out of pocket to replace a faulty part. I have scoured the web and seen numerous complaints by others Ford owners about this same issue. They more or less say the same thing "nobody can help us". I believe that Ford has cherry picked which vehicles they wanted to issue a recall for, in order to do the bare minimum. Please help. Your time and consideration in this matter is greatly appreciated. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fort Worth, TX, USA

My car said. Service power steering and service advance trac. Then not even 5 minutes later I could no longer turn the whe and hit a curb and broke my rim. I was not going over 35 mph and can not turn the wheel at all. Now it says service power steering now

- Little Rock, AR, USA

While driving the power steering failed and said power steering assist fault. Also the stability control system is showing. I know there were recalls on the 2012 Ford Fusion in 2015. This has happened 4 times to me and almost caused an accident while driving with my children in the car. 3 times it failed then came back working but now doesn't work at all. This is my only form of transportation and I need to have the recall honored on this car. I raise 2 of my grandchildren and I do not have $2000 to fix this problem. Thank you

- Apopka, FL, USA

Power steering default -wheel locks -this keeps happening-I ran into a ditch once-once I was getting on interstate-took it to Ford dealer and was told they couldn't get code-I really don't' know what to do now because this keeps happening-I see this is a common problem with this car-when you call corporate they act like it's all your fault. I'm 67 years old and this is very stressful for mean-im afraid to drive my own car-I feel like it's become a death trap and no body is doing anything!!! does somebody have to die before Ford will be held accountable? my vehicle has always been moving -either im backing out or driving.

- Durham, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering assist failure message displayed on the instrument panel. The steering wheel became difficult to turn in either direction. The vehicle was turned off and restarted and the vehicle operated as intended. The contact stated that the failure was intermittent. The vehicle was taken to razzair Ford located at 1300 auto center dr, merced, ca 95340 to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Chowchilla, CA, USA