Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,634 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 16 of 28)

« Read the previous 20 complaints

problem #243

Aug 012014


  • 60,000 miles


The power steering assist is failing. It will continually fail and vehicle is hard to steer/control. Numerous complaints this vehicle needs to have a recall issued.

- Kennesaw, GA, USA

problem #242

Oct 112014

Fusion 4-cyl

  • 70,000 miles
First, we received a "power steering assist failure" message followed by a "service advancetrac" message. Then the power steering went out and the car became extremely difficult to control. I am thankful that my wife was not driving at the time; I don't know that she would have had the strength to maintain control and maneuver the car safely to the side of the road.

- Pensacola, FL, USA

problem #241

Oct 242014

Fusion 4-cyl

  • 55,100 miles
Started up the car and the power steering assist failure warning light came on. Was unusable to steer the car at all.

- Houston, TX, USA

problem #240

Oct 252014

Fusion 4-cyl

  • 66,896 miles


While driving with my family my service advancetrac and service power steering warning lights came on. After we got home and went to go back out later our power steering was completely gone. Car isn't drivable as it has no power steering at all. Very dangerous situation my family was put into by this problem!!

- Whitesville, WV, USA

problem #239

Oct 242013


  • 69,000 miles
I was going approximately 60 mph and the power steering went away. I pulled over and turned off the car and restarted and it was fine.

- Port Orchard, WA, USA

problem #238

Aug 082014


  • 72,000 miles
I was driving with my two children going aprox 25 mpg, I attempted to turn right into a parking lot, and power steering was completely lost. I then drove to work aprox 20 miles with no power steering. I took my car into the Ford dealership, they spent 4 days trying to determine what the issue was, and ultimately decided the entire power steering needed to be replaced, at a cost of $1900. Being a single parent, and only one vehicle, I was left no choice but to pay and get the car fixed.

- Nappanee, IN, USA

problem #237

Oct 182014


  • 50,850 miles


Steering power assist completely failed when vehicle was started, flashed messages for power assist failure and advancetrak needs to be serviced. Car was parked at time of failure, the car would be undrivable for most as the force required to turn the wheel without assist requires great effort. Had this occurred suddenly while the car was in motion as others have reported my wife would most likely not have been able to steer the vehicle to a safe stop location. Further, the cost to repair this issue is overwhelming, dealer advised over $1700 out of pocket with no support from Ford on this 3 year old vehicle despite the number of complaints currently filed on this specific issue with this vehicle. Filing this complaint to document another occurrence of this issue to the NHTSA in support of other owners who have or will experience this problem.

- Toledo, OH, USA

problem #236

Jan 192012

Fusion 4-cyl

  • 10,383 miles
The power steering has gone out now a few times. Each time the car has to be placed in park, shut off and turned back on for it to be reset. It just happened again at 91, 777 miles. Enough is enough and this should be addressed before someone gets killed. My wife was driving this time on a fairly busy road with our daughter.

- Seymour, TN, USA

problem #235

Oct 152014


  • 53,000 miles
I got in my car after work and there was dinging and a notification appeared on the dash that my power steering needed service now. I could not move my wheel or steer at all. After taking it in to the service station I was told the my electronic steering gear had malfunctioned, I believe they referred to it as the epas system. It is a complete malfunction of the power steering system and I am lucky that I was not driving the vehicle when it went out.

- Kansas City, MO, USA

problem #234

May 222014

Fusion 4-cyl

  • 61,514 miles
While driving to work all of a sudden my advance trac light went on and there was no steering at all. All the lights went dead and I had to stop in the middle of the street. I tried to get the car to the side of the road before stopping but wasn't able to maneuver it, it was too hard to steer. After stopping short I finally was able to force the steering wheel to turn and moved to the side of the road. I read the manual and it said turn off the car and restart, I did and nothing happened. I called aaa and they towed me to Ford in toms river, NJ. It cost me $2,152.14 for the steering rack to be replaced as well as having my car for 6 days and having to rent a car for additional costs.

- Toms River, NJ, USA

problem #233

Oct 152014

Fusion 4-cyl

  • 114,000 miles


Got in my car to start morning commute. Once I pull out to drive through the neighborhood the steering service and advance trac notification displays on the dash. I pull into a gas station turn off the car and pop the hood to see if its anything obvious. When I turn the car back on the light immediately pops up service power steering now. And I have no power steering from this point on.

- Owasso, OK, USA

problem #232

Sep 292014

Fusion 4-cyl

  • miles
My daughter was killed in a 2011 Ford Fusion when she hit a tree the police are saying she fell asleep I don't believe that my daughter's worked night shift for the last six months and this was her daily schedule she was the perfect driver of the family to drive 17 hours straight she did all that road trips I believe she tried avoid a deer and then lost control of her vehicle this was a really horrific crash everything that was on the front and went in to the car including the motor the front tire the bumpers everything the driver seat was pushed all way back to the rear seat I hope this car could be investigated I believe my daughter lost control of the steering and that's why she crashed. Updated 4/28/2015

- Port Norris, NJ, USA

problem #231

Sep 102014

Fusion 6-cyl

  • 38,500 miles
While driving into work, my power steering locked, my "advacetrac" warning light came on, and my dashboard text block stated "power assist failure." Thankfully, traffic was light and I was able to muscle my car onto the side of the road. I turned it off and back on again, and the power steering worked. A little over a month later (October 15), the power steering failed again, this time while I was trying to park. Turning the vehicle off, then back on again corrected the problem. I have spoken with a Ford dealer, who advised me that unless the problem exists when I bring the vehicle in, there's nothing that can be done. This has now happened three times (the first time about a year ago), and this is the second complaint I've filed. Simple internet searches, as well as a search of NHTSA complaints indicates this is a well-documented problem. I'm not sure why it has not yet been addressed.

- South Euclid, OH, USA

problem #230

Sep 252014

Fusion 4-cyl

  • 76,300 miles
Pulling out of driveway, made a left hand turn to main road, power steering locked into place, could not move it. Had to stop car. Happened while driving. Turned car off once it was turned back on it was back to normal again and was able to move steering again.

- Old Bridge, NJ, USA

problem #229

Oct 122014

Fusion 4-cyl

  • 63,960 miles
While driving the car, the power steering light randomly flickered and the front wheels locked. The car started to make a noise and I could barely steer the car to a safe area. I was able to pull over and shut the car off. I decided to turn the car back on and the message had disappeared and the car started to work was so scary and could have been fatal. This was the second time that this has happened in the last 3 months after seeing the dealer and consulting about this problem. The dealer didn't seem to make a big deal out of the issue but it is a serious hazard to myself and the other drivers around me.

- Louisville, KY, USA

problem #228

Sep 292014

Fusion 4-cyl

  • miles
My daughter was driving a 2011 Ford Fusion the state police said she fell asleep because she worked overnight. Yes she works overnight and has been doing it for 6 months. She was on her regular schedule. After dropping her boyfriend off work she was heading to my house on a real popular deer road. I believe she was swerving off the road to try an avoid the deer and lost her steering and hit a tree. I know my daughter she wouldn't have fell asleep. I hope to god this could be proven one day.the engine tires everything on front end was inside the car. I have pieces of the car that was left there her credit card birth certificate was just laying on the ground. I have pictures of the car showing the engine and tire in the car.

- Port Norris, NJ, USA

problem #227

Oct 132014

Fusion 4-cyl

  • 76,766 miles
I was driving around 1:00 pm when message came on display indicating 'check power steering now' and no longer had power steering. Luckily, I was driving at a low speed so was able to safely get home.

- Smyrna, GA, USA

problem #226

Jun 232014

Fusion 4-cyl

  • 53,067 miles
Driving down the road (curvy) heard warning chime and electrical power steering assist failure showed up on dash read out. Very hard to steer. Turned engine off and it reset. Happened 3 times. Took car to dealer they replaced gear assy. Not covered by warranty cost $1454.24.

- Hamilton, OH, USA

problem #225

Jul 152013

Fusion 6-cyl

  • Automatic transmission
  • 41,015 miles
The contact owns a 2011 Ford Fusion. While driving approximately 35 mph, the power steering warning indicator illuminated. In addition, while attempting to turn the vehicle, the steering wheel seized and the contact had to use extreme force to control the steering wheel. The dealer stated that the power steering assembly needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified. The approximate failure mileage was 41,015. Updated 7/7/15

- Goodyear, AZ, USA

problem #224

Sep 102014


  • 7,687 miles
One month ago my car read default in power steering and the wheel would not turn. I could not drive the car. I turned off the vehicle and restarted and it went away. As a precaution I took it to the dealer who said it was ok and if it happened again bring it back. Well the next week it did and no matter how much I restarted the car it was locked with the same default code. I had it towed to dealer for repairs. They said the repairs were not covered under warranty and since my warranty just expired at the end of July I had to pay for repairs. The part replaced was steering gear assembly. It seems the same parts was defective in a lot of other Ford vehicles. My fear is that it will happened while driving and an accident or death will occur from this problem. I am afraid to drive the car. The car only has 7K miles on it and is in perfect condition otherwise and is serviced regularly for preventative maintenance.

- Baltimore, MD, USA

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