The steering assist error code came on. The recall says for 2011 Ford Fusion. How do I find out the part # that is faulty. The car has less than 40,000 miles on it. How do they know every part that has been put on that car. It is an issue and they say mine is not on the list"??"

- Jacksonville, FL, USA

2011 Ford Fusion after starting from cold start the car will not steer. It is stuck in lock position. This has happened at least three times but that powersteering assist failure didnt come until last week. Wheels are straight not not turned extreme left or right and the steering wheel will stick in straight position. Not able to turn steering wheel right or left. This has happened three times that I can recall. I purchased the car with 24K in Aug 2016. The car now has 64K and sat for @8mos last year due to the tokata recall.I see a recall but my VIN does not show up although it has the same symptoms as other 2011 Ford Fusion recall 422,814 model year 2011 to 2013 Fusion, flex and Lincoln mks and mkt, model year 2011 to 2012 Lincoln mkz and 2011 Mercury Milan vehicles for a possible electrical issue that can lead to steering difficulties. The manufacturer says the issue ' an intermittent electrical connection in the steering gear ' can result in loss of electric power steering assist while driving. If the loss of power steering occurs, the system defaults to manual steering mode making it difficult to steer and increasing the risk of a crash. The power steering assist failure light came on. The fourth time it happened at work and vehicle was stationary and wheel would not unlock. I turned the car off and it seemed to reset itself.

- Glen Burnie, MD, USA

Power steering assist fault would randomly occur on start up. Restarting the vehicle resolved this until yesterday it went out while driving. It went out at 55 mph on a paved road. I was able to control the vehicle and get it home. No amounting of restarting solves this anymore. It seems a ton of people are having this happen at a wide range of mileages.

- Grand Rapids, MI, USA

In the morning I turned on my car and the power steering was so hard to move, started getting error messages "power steering assist fault" and "advancetrac". the vehicle was parked where I always park it on the city street. I can't make a normal turn without back up several times to make a good turn. Have to use 2 hands to turn and curves can't make it, have to slow down completely. Took it to the dealer but said it was not fixable due to milage.

- Lake Elsinore, CA, USA

The contact owns a 2011 Ford Fusion. While the contact's wife was driving approximately 25 mph, the power steering suddenly failed. The driver attempted to turn the vehicle and drove off the road. The undercarriage of the vehicle struck the ground abruptly and was damaged. The driver's neck was injured, but did not require medical attention. A police report was not filed. The vehicle was driven back to their home where it later failed to restart. Sonora Ford (located at 13254 mono way, sonora, ca 95370, 209-532-5593) informed the contact that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The contact took the vehicle to a certified mechanic who diagnosed that the power steering control module failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and verified that the vehicle was not included in the recall. The manufacturer referred the contact to NHTSA to file a complaint. The approximate failure mileage was 96,700.

- Columbia, CA, USA

The contact owns a 2011 Ford Fusion. While the contact's father was driving 60 mph, the steering seized and the steering wheel could not be turned. There was no warning indicator illuminated. The failure recurred several times intermittently. The vehicle was taken to taylor Ford of waynesville (828-452-5111, located at 524 russ ave, waynesville, nc 28786) where the technician replaced the air bags and the driver's side floor mat. The steering was not repaired. The manufacturer was made aware of the failure and stated that there was no steering recall. The failure mileage was 73,000.

- Canton, NC, USA

Intermittent power steering assist fault light came on for a couple months randomly upon starting the vehicle. After turning the vehicle off then back on again it cleared the error and the sterring became easy. After a couple months of this when turning the vehicle on the error came again along with advancetrac error and the steering is gone and the errors codes stay. Ford said the steering gear needs replacement and it's costing me $2,000 to fix. Not sure why it's not under recall since it's the same issue as the others and it only has 39,000 miles on it. $2,000 is a ton of money.

- Florence, SC, USA

The steering wheel started to jerk. Shortly after this happened, the power steering stopped working entirely. The instrument panel displayed a notice that said service power steering now. The tcs light came on when the power steering stopped working.

- New Hope, MN, USA

I have purchased Ford Fusion and Ford failed to honor 2011 Ford Fusion NHTSA recall on steering, electric power steering, by falsely claiming that some damage was preventing them to replace their faulty steering, yet failed to demonstrate to damage.

- Denver, CO, USA

The contact owns a 2011 Ford Fusion. While driving 20 mph, the power steering seized and the power steering assist failure warning indicator illuminated. The contact was able to drive the vehicle; however, the power steering was stiff and difficult to maneuver. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 75,000.

- Hartford, CT, USA

The contact owns a 2011 Ford Fusion. While driving 70 mph, the power steering became inoperable. The contact managed to pull the vehicle over to the side of the road. The manufacturer stated that the previous owner had the vehicle repaired per an unknown recall. There were no current recalls on the vehicle. The vehicle was towed to davis Ford sales Inc. (904 w main St, fulton, ms 38843, (662) 862-3711) where it was determined that the vehicle exceeded the warranty mileage limit; therefore, the repair would cost $1,300. The failure mileage was 159,000.

- Mantachie, MS, USA

Power steering to this car went on me as I was driving home from work. This is very dangerous. I see I am not the only one that is having issues with this, there needs to be a recall done on this as I am not paying 1800 on this part when it isn't just my car.

- Toms River, NJ, USA

While driving on the street making a slight turn my Ford Fusion 2011 experienced full electronic power steering failure. Extremely dangerous. I had this same issue 4 years ago in Dec. 2015 (46,000 odometer) with the electronic steering unit (pscm) and had it replaced and reprogrammed at the Ford dealership. This is a very expensive $1800 part to have to replace a second time (74,000 odometer). Contacted the Ford service line and was told there was nothing they could do.

- Bensalem, PA, USA

This car has been carried in twice for losing power steering. It happened again on 09/28/19 where an accident was involved. Power steering was lost while making a left hand turn causing an accident. Could not pull codes off computer as power was lost by accident.no air bags were deployed nor did seat belt engage

- Danville, VA, USA

I was driving down the highway almost home when a 'power steering assist faulty' notification appeared in the dash. As I approached my driveway I realized I could barley turn to get out of the highway.

- Ahoskie, NC, USA

The contact's father owns a 2011 Ford Fusion. The contact stated that his father received a recall notice in July of 2015 for NHTSA campaign number: 15V340000 (steering). The contact's father took the vehicle to all american Ford (3306 bridge ave, point pleasant, NJ 08742, 732-451-3582) to be diagnosed, but no failure was found. The dealer updated the electronic system and returned the vehicle to the contact's father. Recently, when the vehicle was started, the power steering fault warning indicator illuminated and the contact's father had difficulty steering the vehicle. For some time, the contact's father was able to restart the vehicle and it resumed normal operation. The contact stated that the failure had become more persistent. The contact's father returned to the dealer and was informed that he was no longer eligible for a recall repair. The contact's father was given a quote of $2,200 to replace the power steering rack and paid a $125 diagnostic fee. The vehicle was not repaired. The contact was unaware if the manufacturer was notified of the failure. The failure mileage was 35,120.

- Brick, NJ, USA

While driving on the interstate, the steering locked up, I put on my hazard lights and eased my way to the shoulder not causing an accident. It happened again as I was coming home I turned onto my street and before I could line the steering wheel back to it's proper position it locked up again. Knowing that it has an electronic pump I automatically checked the fuse. There was nothing wrong. I had it towed to have it put on a machine and I was told it was a faulty pump and I was not the first person they had talked to about this. So I'm making this contact because this is not some wearing out of a part over time, this is a part that 'needed to be recalled and/or should have been recalled before it becomes a very serious incident. I file this complaint not only for myself but for all the other vehicles out there that may have this same malfunction. Not only those with vehicles but the pedestrians young and old who are put in harms way. As a suggestion to the Ford Motor Company before their Focus is just how many vehicles we can put out and in return the billions of dollars being made at the full subjection of innocent hard working people. It's not right and something needs to be done very soon. To this day I have to leave a vehicle parked that is being paid and insured which is not fair to me and I ask that I'm contacted soon to resolve this most serious matter.

- Hampton, VA, USA

The contact owns a 2011 Ford Fusion. While driving approximately 20 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was taken to university Ford (2532 102 ethesus church rd, chapel hill, nc) where it was diagnosed that the power steering control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 120,000.

- Carrboro, NC, USA

I'm dealing w/the same thing everyone else is. Ford knows the steering is bad, replaces it & then says it's only valid for one year. Now, mine has gone out the second time & they will do nothing. I nearly wrecked my car, w/my child in it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! steering is recalled for my same model & year. Ford says my VIN is not covered, surprise! I've already had the steering rack replaced once & now it's out again! """"" 445K vehicles recalled for "power steering"

- Greenup, KY, USA

The contact's spouse owns a 2011 Ford Fusion. While driving approximately 35 mph, the power steering warning indicator illuminated and the vehicle lost power steering functionality. The contact required additional effort to maneuver the vehicle. The vehicle was taken to golf mill Ford (9401 N milwaukee ave, niles, il 60714, (847) 470-9800) where it was diagnosed that the steering gears needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 77,000.

- Glenview, IL, USA