Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

10.0

really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,841 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 21 of 28)

« Read the previous 20 complaints

problem #151

Jul 112014

Fusion 4-cyl

  • 26,000 miles

A D V E R T I S E M E N T S

2011 Ford Fusion sel, 26K miles: Power steering assist fault locked up my vehicle on a main road, sending myself and my little sister into oncoming traffic during our commute home. Now my car has no power steering, and I'm left trying to comprehend just how lucky we are to be alive. There have been recalls on the 2011 Ford escape for the exact same problem I am facing. As I understand it, the power steering assembly/module is the same, if not extremely similar to that in my vehicle. It's time someone added a recall for the 2011 Ford Fusion to the recall list of faulty power steering columns...before someone like my little sister gets hurt. I sincerely hope whoever ends up reading this takes it upon his/herself to protect those of us who still invest our money and well-being with Ford products. -[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Edmond, OK, USA

problem #150

Jul 132014

Fusion

  • 97,000 miles
Power steering went out on a 55 mph road and the whining noise it makes is unbearable.

- Nicholasville, KY, USA

problem #149

Jul 092014

Fusion 4-cyl

  • 129,000 miles
Multiple times my power steering would quit and throw a code "power steering assist fault" "service advancetrac". when I would shut off the car and turn it back on it would correct itself and whe ni took it ot hte shop they said no code showed. Now the power steering has went al lthe way out while I was driving down the interstate and will not correct itself, the codes just stay there. This was very scary to have no power steering driving in the middle of traffic!!

- Murray, IA, USA

problem #148

Jun 222014

Fusion 4-cyl

  • 31,352 miles

A D V E R T I S E M E N T S

Started my car and noticed error message on dash: Power steering assist fault. I tried to turn the wheel and, sure enough, I had no power steering. After a few moments of confusion I turned the car off and then started it back up. The error was gone and my power steering had returned. I borrowed my girlfriend"S car and did not drive mine because I was going to be getting on the interstate. I took the car to the dealer the next day. They found no error code saved in the computer and were unable to reproduce the problem. The service rep said they were aware of this problem and that Ford was performing a 2-step troubleshooting process. Step 1 consisted of the tests they performed that day (?pinpoint test B for ctc C200C from pscm"). step 2 (if problem recurred) would consist of installing a "new gear" inside the rack and pinion steering system. I told the service rep that consensus on aboutautomobile.com site suggests the problem is in the epas (electronic power-assist steering) chip which is embedded inside the rack and pinion system ? which can only be repaired by replacing the entire system (~$2000). So I asked what "step 2" (installing a new gear inside steering) would achieve. They had no explanation other than "Ford thinks maybe a faulty gear is causing the error?. my suspicion is the gear replacement will change the non-power steering gear ratio to make it easier to steer in the event of a repeat failure. I told him this ?possible fix" (new gear) leaves me with little faith in driving my car. With so many reports of other"S having this happen to their Fusion while driving, and Ford having no certainty about installing this new gear being a definitive resolution, how am I to trust this won't happen again while I'm driving? and am I really supposed to just wait until it does happen again" and just hope (pray!) that it's not at a critical moment?

- Plano, TX, USA

problem #147

Jul 052014

Fusion 4-cyl

  • Automatic transmission
  • 36,650 miles
The contact owns a 2011 Ford Fusion. The contact stated that there was a sudden loss of power steering as the power steering warning light illuminated. The vehicle was towed to the dealer, who diagnosed that the power steering gear needed to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,650. Updated 8/28/14 the consumer stated the vehicle was repaired. Updated 09/15/2014

- Bessemer, AL, USA

problem #146

Jun 022014

Fusion 4-cyl

  • 65,000 miles
Started my car steering wheel was very stiff no power steering turned car off and back on power steering worked. June 20, 5 times this happened while driving steering just went out. Got off road restarted car had power steering. Today July 8 power steering went out would not reset when turning car off and on have no power steering at all now.

- Gainesville, FL, USA

problem #145

Jul 242013

Fusion 6-cyl

  • 21,856 miles

A D V E R T I S E M E N T S

Driving at city speeds and the power steering completely fails. Turn the vehicle off and then on again and it fixes the problem. Drive some more and a few days later, it happens again. A few days later, it completely goes. Take the car to the local Ford dealer and am charged $1832.35 for a new rack and pinion. Ladies and gentlemen, a rack and pinion won't fix itself if you turn the car on and off. I did some research on this problem on line at fordfusionforum.com. It seems to be an ABS module, not the rack and pinion. Called Ford today and they said no reimbursement was possible. A new rack and pinion for a car with only 21 thousand miles on it? crazy.

- New Rochelle, NY, USA

problem #144

Jul 072014

Fusion

  • 27,450 miles
Power steering suddenly went out while traveling at 34-35 mph. Car dash provided a power steering failure notice and a service advanced track notice. Called dealership and am waiting on call back from my service adviser. Was in a straight away, thankfully not turning.

- Wilmington, NC, USA

problem #143

Jul 062014

Fusion

  • miles
I, was coming home from vacation in Ohio with daughter and my two grandchildren, I am truly thankful that I made it home when coming into the driveway the steering system when out and and had to turn very hard to get in the driving way, this happen one before last year and when I took it in they could not find anything wrong. I, read the manual and let the car cool off and this is the next day and it is still saying the same thing. I, hope a recall be made on this problem soon.

- Birmingham, AL, USA

problem #142

Dec 042013

Fusion 6-cyl

  • 78,761 miles
Was pulling into drive way. As soon as straightened out the wheels, steering locked up. I could not turn the wheels none at all. They were locked in the last position they were in before the power steering locked up. It has happened again also. Locked up and cannot budge the steering. Looked on line and have seen where this is happening to a lot of Ford Fusion. Needs to be looked into. Someone is going to get killed if not already!

- Loretto, TN, USA

problem #141

Jul 012014

Fusion

  • miles

A D V E R T I S E M E N T S

As I was driving my 2011 Ford Fusion to work this morning, the steering wheel started shaking for the last 15 minutes of the drive. I parked and went into work. When I started the car up after work, I had no power steering. I purchased some power steering fluid, but could not find where to put it in. Took the car to the Ford dealership in sarasota and they said it was a rack and pinion failure and that part is under warranty but the ruined tires are my responsibility. The tires were fine yesterday and the car only has 74,000 miles.

- Venice, FL, USA

problem #140

Jun 112014

Fusion 6-cyl

  • miles
About a month ago the power steering went out completely and hasn't come back. It is difficult to drive and steer. Afraid to drive it for fear of crashing if anything else goes wrong while on the highway. I received the "customer satisfaction program" recall for the throttle body - which did not fix the steering problem. In addition to this site, if you google this issue you can find numerous complaints for the same problem. I contacted Ford and was told they do not have any issues with this car, complaints or recalls for steering problems. They are not accepting responsibility. Based on the staggering amount of complaints it is obviously a manufacturer's defect and I don't feel I should pay for the repairs.

- Marshall, VA, USA

problem #139

Jan 152014

Fusion 6-cyl

  • 34,000 miles
5 incidents in total dating back to January 2014. Description of first 4 incidents (all similar): *driving 25 - 35 mph down residential street *without warning the "power steering assist fault" dash light comes on - power steering shuts off *pulled over. Turned off car. Turned car on. Power steering restored. On one of the instances it shut off again 30 minutes later but turning car on/off worked again. *this has happened at least 5 times. Description of last incident (yesterday 6/26/14): *parked. Turned car on. "power steering assist fault" dash light comes on - power steering shuts off *tried the same as the last 5 times. Turned car on/off. Still no power steering. Still dash warning lit. Did this approximately 20 times. No change. *waited overnight. Tried again. Warning light on. No power steering. Turned on and off 5 times. No change. *currently car is parked as too dangerous to drive. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Redmond, WA, USA

problem #138

Feb 042013

Fusion 4-cyl

  • Automatic transmission
  • 30,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed and the steering wheel became extremely difficult to turn. The power steering warning lamp illuminated. The vehicle was taken to an authorized dealer who diagnosed that the electronic power steering pump needed to be replaced. The vehicle was to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 09/02/14 the consumer stated the vehicle was repaired. The steering rack was replaced. Updated 09/11/2014

- Jacksonville, FL, USA

problem #137

Jun 252014

Fusion 6-cyl

  • 72,400 miles
I was entering a highway during rush hour and going about 10 mph and the power steering assist fault light came on. Since I was stuck in traffic I was forced to enter the highway for about 1/2 mile with no control over my steering. I exited the highway, turned off the car for about 10 min and restarted. The light went off and power steering returned. From reading other posts, this sound like I'm not the only one this has happened to. No power steering on a busy Texas highway during rush hour is pretty scary.

- Midlothian, TX, USA

problem #136

Jun 242014

Fusion 6-cyl

  • 16,825 miles
Driving along. Complete loss of power steering. The dashboard tells me "service advance track." I turned the car on and off and the normal steering resumes. This has been going on for a few weeks. Now, power steering is completely shot.

- New Rochelle, NY, USA

problem #135

Jun 152014

Fusion 4-cyl

  • 24,000 miles
I bought a used 2011 Ford Fusion sel and 58 days later the power steering went out as I was backing out of the driveway. It currently has 24,000 miles on it and is in excellent condition. I was lucky that I was close to home and my wife wasn't driving it because I had to muscle it back onto the driveway, as the steering was very stiff. I took it to the dealer and they want to replace a part ( I'll find out tomorrow what part it is) but they did say it could cost about $1600. This seems to be a common problem with the Fusion and a potentially dangerous one. If the power steering goes out at high speeds driven by a small person it is a disaster in the making. Please help resolve this problem!

- Hobart, IN, USA

problem #134

May 292014

Fusion

  • 58,600 miles
While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting June 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 Ford needs to have its power steering replaced at not even 60000 miles.

- Saginaw, MI, USA

problem #133

Jun 242014

Fusion

  • 96,000 miles
Steering feels very loose. When I hit the brakes my car steering feels very loose.

- Townsend, DE, USA

problem #132

Jun 222014

Fusion

  • 62,000 miles
I was driving on the freeway with my 5 yr old son in the car and suddenly out of nowhere my power steering just stopped working and said service power steering now, I've never in my life had a power steering issue this soon on any car and I know for has recalls on other models for power steering so I'm wondering if it's related.

- Willoughby, OH, USA

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