CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
79,175 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. While driving at an unknown speed, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the power steering module needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The dealer was not contacted. The failure mileage was 124,157.
1)power steering assist fault error message. No power steering. 2)service trac control error message 3)cruise control sticking at a high speed so can't use it.
The contact owns a 2011 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel seized when turning. The contact had to use more effort than usual to make turns. Also, the power steering warning indicator illuminated. The vehicle was towed to the contact's home. The vehicle was taken to roundtree Ford (8770 business park dr, shreveport, la 71105, (318) 798-3673) and they kept the vehicle for a week, but it was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 75,000.
The contact owns a 2011 Ford Fusion. While driving 55 mph, the steering wheel seized and became difficult to turn. The power steering indicator illuminated. The vehicle was taken to precision Ford (945 N main St, lillington, nc 27546, (910) 814-2243) where it was diagnosed that the control arm needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty was expired. The failure mileage was 160,000.
My fiance went to start the care to go to work and the power steering assist failure and service advancetrac warnings were on. She couldn't even turn the steering wheel. If she had been driving with our 2 year old son in the cat they could have been killed. There are many others that I have found with the same problems why had this not been recalled, serious injury or death could occur. Then there would be multiple lawsuits
- Vass, NC, USA
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I was driving this vehicle on highway turning on curb with 40 mph and promptly my steering lost power got locked I couldn't do nothing I just turned flashes on and braked someone in the back hit me and run away.
The contact owns a 2011 Ford Fusion. While driving 65 mph and changing lanes, the steering wheel became difficult to turn. In addition, the check engine, low tire pressure, and stability control system warning indicators were illuminated. The contact called cavalier Ford (1515B S. military hwy, chesapeake, va 23320, 866-385-6930) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 115,702.
The contact owns a 2011 Ford Fusion. While driving 45 mph, an audible chime was heard and the power steering assist warning indicator illuminated. The vehicle became difficult to maneuver and was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering gear needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 82,660.
Went to work while parking the car in the street the electric power steering fail. I call one dealer told me no appointment for at least 3 weeks I will contact another dealer. I had it checked by an independent mechanic he said that the power electric rack-and-pinion fail. Can't drive the car I was lucky it happened when I was parking and not when I was driving
The contact owns a 2011 Ford Fusion. While driving 25 mph, the power steering seized and the steering wheel could not be turned. Also, "power steering assist" appeared on the instrument panel. The vehicle was taken to lebanon Ford (425 miracle mile, lebanon, nh 03766, (603) 448-3363), but no assistance was provided. The vehicle remained at the dealer and had not been diagnosed or repaired. The manufacturer was not notified. The failure mileage was 157,000.
The contact owns a 2011 Ford Fusion. While driving approximately 15-20 mph, the power steering assist warning indicator illuminated and the vehicle became difficult to maneuver. The vehicle was towed to an independent mechanic who diagnosed that the electronic steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Stoneham Ford (located at 185 main St, stoneham, MA 02180, (877) 204-2822) and the manufacturer were notified of the failure. The approximate failure mileage was 112,000.
Power steering and traction control were lost. I was just told by the dealership service department that it was because I had the spare tire on my vehicle.
On Dec 22, daughter was backing out of parking spot and was un-able to turn the steering wheel. ( powder steering fault appeared on the dash ) pulled back into the parking spot turned off car and called me for help. When we started the cart the fault went away and was able to drive the car home without issue. Had the car towed to imperial Ford, they had the car for a week and was unable to duplicate the error fault. No repair done.
My airbag light has been on for a month now and every time I call Ford they tell me that my car isn't up for a recall. This is very dangerous and it has affected my horn, or anything else controlling my steering wheel. My power steering has been replaced twice. I need for someone to check into this matter for me please
As driving the power steering assist failed causing the vehicle to go to manual steering and losing control in a turn. This is my daughter's car who's going to college and has to drive down the mountain in order to get to and from college is a major safety issue because if she was going around a turn down the mountain the vehicle would have went off the side of the mountain. Why does Ford make these vehicles with this type of issue. This is a life-or-death issue.
The contact owns a 2011 Ford Fusion. While driving approximately 45 mph, the service power steering warning indicator illuminated and the power steering ability failed. The contact pulled into a parking lot and turned off the vehicle. When the vehicle was restarted, the power steering seized. The vehicle was taken to an independent mechanic who stated that the steering rack failed and needed replacement. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 132,000.
Was driving on the freeway and my car started jolting and all of a sudden I lost my power steering. I had to pull off on the side of the road and then two lights came on. One said fix power steering now, and something about advancetrac. We tried disconnecting the battery over night and that did nothing. We'll be taking it in to the dealrship this morning
The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel seized. The contact mentioned that when the vehicle was first started, the steering wheel seized. Once the vehicle was restarted, the steering wheel was operable. The contact also mentioned that the steering wheel felt looser than normal. The vehicle was taken to adamson Ford (1922 2nd ave S, birmingham, al 35233, (844) 352-6600) where it was diagnosed that the power steering and control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 184,000.
Takata recall so I have read there are recalls on the power steering but not on my car and my power steering had failed on me only have the car for a year now, I was driving on a not so icy road and my advancetrac came on so I have gotten to my destination and when I got back in my car my steering power had went out and now they are saying my rack pinion needs to be fixed
A D V E R T I S E M E N T S
- Lyons, OH, USA