Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

10.0

really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,841 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 27 of 28)

« Read the previous 20 complaints

problem #31

Apr 292013

Fusion 4-cyl

  • 29,905 miles

A D V E R T I S E M E N T S

I was pulling into traffic when all of a suddenly steering became very stiff. A message appeared that stated the power steering was out. I will be taking the vehicle in tomorrow morning but I have read that this is a common problem. Also I have a one month old and if we would have been in traffic far away from home this would have been very detrimental.

- Lewisville, TX, USA

problem #30

Aug 062012

Fusion 4-cyl

  • 26,075 miles
The driver of this vehicle stated that while traveling on the interstate at 70 mph the steering wheel locked up and he was unable to steer the vehicle. He forced the steering wheel to the right and it released and swerved severely then seemed to operate correctly for the remainder of his trip. I took the vehicle to the dealership and they replaced the control unit. The vehicle has since had the same problem multiple times with different drivers. It has been returned to the dealership twice. Both time I was told that the dealership could not duplicate the problem and no repairs were made. I have contacted the Ford customer service department and filed a complaint with them and they are currently investigating.

- Little Rock, AR, USA

problem #29

Sep 152011

Fusion 6-cyl

  • 19,800 miles
On a few separate occasions, while either sitting in traffic at a light or driving my 2011 Ford Fusion has stalled in the middle of traffic. It hasn't happened for a few months and there is no rhyme or reason to when it will happen. When the stalling occurs the car literally shuts down in the middle of traffic and I have to restart the car to proceed.

- Sioux City, IA, USA

problem #28

Jun 012012

Fusion 4-cyl

  • 29,000 miles

A D V E R T I S E M E N T S

2011 Ford Fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on, fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. When I pulled the car to the shoulder turned the car off and back on the problem continued. I immediately drove to the Ford dealer which was close by at the time and had the manager view what was happening. He pulled the car into the shop, shut off the engine and it never restarted. This could have caused a serious accident if I was not able to react as quickly as I did. The car has only 37000 miles. This problem has been intermittently occurring in this vehicle for a year now. When it first started to occur I could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is Ford going to recall this car!!!

- South Rockwood, MI, USA

problem #27

Jun 012012

Fusion 4-cyl

  • 29,000 miles
2011 Ford Fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on, fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. When I pulled the car to the shoulder turned the car off and back on the problem continued. I immediately drove to the Ford dealer which was close by at the time and had the manager view what was happening. He pulled the car into the shop, shut off the engine and it never restarted. This could have caused a serious accident if I was not able to react as quickly as I did. The car has only 37000 miles. This problem has been intermittently occurring in this vehicle for a year now. The car is not safe! when is Ford going to recall this car!!!

- South Rockwood, MI, USA

problem #26

Dec 262012

Fusion

  • 25,000 miles
I drove for approx 5 mins from my home to a local store. When I restarted the car from the store the steering wheel was almost impossible to turn. The message "powersteering assist failure" appeared. The outside temp was approx 20F. My intention was to drive slowly back to my home and call towing but I decided to restart the car first. After restarting the steering was working normally. After reading other postings it seems that this type of failure could also occur while driving. This would pose an extremely dangerous situation. I will contact my Ford dealership and am hopeful that they are able to repair this problem in a permanent fashion. Otherwise I would not allow my wife or kids to drive this car and would need to escalate this issue with Ford.

- Rouses Point, NY, USA

problem #25

Aug 032012

Fusion

  • 20,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 mph, the steering wheel seized, causing her to crash into a curb. The vehicle was restarted and the steering wheel operated under normal conditions. The failure recurred several times however. The vehicle was taken to the dealer three times and each time, the failure could not be replicated. The manufacturer was notified but offered no assistance. The failure and current mileages were 20,000. The VIN was not available.

- Spring Hill, FL, USA

problem #24

Sep 102012

Fusion

  • 28,550 miles
Beginning on Monday, September 10, 2012 right up until this morning, Thursday, September 13th, the power steering on my 2011 Ford Fusion has locked up six times. The first occurrence happened on Monday 9/10/2012 as I was about to turn a corner at a very busy intersection. I was going approximately 30 mph. As I was about to turn, bells and whistles went off, my power steering failed and a message on my dash board read "service advancetrac" and "power steering assist failure." The steering wheel became very difficult to maneuver - basically locked up. Luckily I was able to safely pull over to where I could turn my car off, take the key out of the ignition and restart it to unlock the steering. Since then, (3 days later) this has occurred another five times. Not all instances have been while turning a corner and it happens at random speed. The only way I can unlock the steering is by shutting the car off, taking the key out of the ignition and totally restarting it. I live in houston, tx and spend several hours in my car each day just commuting back and forth from work alone. I am truly terrified each time I get in my car - especially on the interstates during rush hour. I should not have to feel like this. This is a major safety issue and in my opinion, Ford needs to administer a recall! I have an appointment scheduled to take my car in but from everything that I have read online, the parts that are needed to remedy this problem are all on back order. Please help! I know there are several others out there that are dealing with this safety issue. Don't let it get to the point of someone losing their life or someone taking another's life. Please please please help!!!! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

problem #23

Mar 292012

Fusion

  • 12,512 miles
Steering just quit all kinds of lights came on the dash they replaced it twice. And it still isn't right.

- Lake City, FL, USA

problem #22

Jan 032012

Fusion 4-cyl

  • 12,238 miles
On 1/3/2012 I was driving at 40 mph, and my service advance track light came on. I took my car to the dealer and they told me they couldn't duplicate the problem, they also told me the only code they could retrieve from the computer analysis was related to the car being started with an unprogrammed key. I questioned their explanation, but took the car and continued driving it. Today 8/30/2012, I was driving on the highway 65-70 mph, a service advance track and power steering assist fault message came on, and my power steering quit working!!! I called the dealer, talked to the service manager, explained the problem, told him it was the second time I had had the issue, that I considered it a safety issue, and that I was not going to leave the dealership without an appropriate resolution. He told me he would need to keep my car and drive it for several days to see if he could recreate the problem. He further told me that if my car was hooked up to diagnostics and again failed to provide his technician with a repair code that he wouldn't be able to do anything to repair my car because Ford wouldn't pay him to repair it. Once on the internet I literally found hundreds of the exact same complaint, for 2010, 2011, 2012 Ford Fusion....all levels including hybrids. I also found similar stories about dealers claiming to need to drive the cars to replicate the problem, dealers claiming no code was provided during analysis, dealers admitting there is a problem, but not being able to fix the car because apparently there is a large back order for the part. Bottom line, the dealers know it happens, and what is causing it, worse Ford knows they have a problem and what is causing it. My young daughter is in my car at least 80% of the time. Come on Ford, Ford dealers, and NHTSA this is a no brainer. Get a recall going now. Hello steering!!!

- Park City, KS, USA

problem #21

Aug 072012

Fusion

  • 31,500 miles

A D V E R T I S E M E N T S

I was driving home on the highway all of a sudden power steering froze. Warning light "service advancetrac" and "power steering failure came on. Next day 8/8/12, took it to the dealership where it still sits. Was told that the part that is bad (the rack and pinion) is on back order. Was just told today 8/17/12 that it will be October before the part will be shipped. Called Ford (company) and was told that my case was made a priority and I would have to wait until September 10th for a follow up (ridiculous). A customer who is spending this kind of money shouldn't have to wait a month to get help or wait two months to have his/her vehicle fixed. As of next Thursday Aug. 23 it will be 16 days without my car. I will then send a letter to the Ford for a "last chance to repair my car." After that they have 10 days to fix it. After ten days I can demand a refund or a new car. If Ford doesn't comply then I can file a suit against Ford according to the Mississippi lemon law (consumer protection division of the Mississippi attorney general's office) Ford I will see you in court! sincerely a disappointed customer.

- Saltillo, MS, USA

problem #20

Aug 052012

Fusion 4-cyl

  • 26,000 miles
While driving the vehicle I received a service advance track and a power steering malfunction notification and then the steering froze. I was able to pull to the side of the road. I turned the car off and then back on which seemed to reset something. The vehicle is presently at the dealer and I was informed there was a back order for 2000 of the defective parts.

- Arnold, MD, USA

problem #19

Aug 072012

Fusion 4-cyl

  • 17,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 5 mph, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer who diagnosed that the steering box needed to be replaced. The part was on backorder and was not available for repair. The vehicle was not repaired. The approximate failure mileage was 17,000...updated 09/12/12 updated 09/12/2012

- Granbury, TX, USA

problem #18

Aug 062012

Fusion

  • 37,000 miles
As early as January this year I turned a corner and the power steering failed. I parked the car as I had arrived at my destination and when I restarted it the steering was working fine. This has happened at least three times since then while I was on the highway. I would turn off the ignition for a few seconds and turn it back on without stopping and the power steering would return. Monday I parked the car at my office and when I restarted it I got two alerts one was for a steering fault and the other was for advance track needs service. I got the car to a dealer today and the problem can't be repaired. The steering column must be removed from the car as the dealer is not allowed to repair the electronics. I thought this was a minor problem with a sensor receiving the wrong signal but Ford has turned it into a major repair job. If this problem is something that could happen to any Fusion it could be very dangerous as the car is very hard to steer. The computer should not be allowed to switch off the power steering while there is not a problem with the actual power steering mechanism.

- West River, MD, USA

problem #17

Jul 022012

Fusion

  • 11,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 mph, the vehicle powers steering failed. The contact was able to manage the vehicle by exiting the roadway. The power steering warning light illuminated prior to the failure. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 11, 000 and the current mileage was 11,400.

- Hammond, IN, USA

problem #16

Jul 082012

Fusion

  • 6,800 miles
When taking a right hand turn off main road steering froze, warning beep sounded and power steering message showed on dashboard. This is the first incident with this car, but my wife had this same problem with her 2011 Fusion about two weeks prior. It took two trips to the dealer to "fix" the problem.

- Milton, MA, USA

problem #15

Jun 082012

Fusion

  • 4,000 miles
Turning left off main road when power steering went and message showed "advance track problem and power steering problem ". turned car off, restarted and car seemed ok. No problem for about a week, then messages showed again. Took car to dealership \. they kept it over a weekend and then said it was all fixed., having replaced some small parts. Service manager stated that it was "probably one in a million cars that had this problem". following Friday, had same problem again. Car is currently in dealership. Service manager stated that they were now going to replace the whole system.

- Milton, MA, USA

problem #14

Jun 012012

Fusion

  • 16,581 miles
While driving my vehicle at the red light started to make a left turn when the light change as I was turning my steering failed which caused the car to be hard to turn, I pulled over and turn the car off and it reset itself. Also while backing out of my garage the same happen had to turn off the car to reset itself. It is now at the shop and they said it has not happen while they have been driving.

- East Point, GA, USA

problem #13

Jun 112012

Fusion 4-cyl

  • 42,200 miles
On 6/7/12 was driving car and check engine light and wrench light came on while driving on the road, 30 seconds later, engine shut off completely, could not accelerate and had to get the vehicle towed to the dealership. I was told that the purge valve and fuel filler pipe had to be replaced. On 6/11/12, picked up my vehicle from the dealership and was charged over $500 dollars for the service. 20 minutes later while driving on I45 North at 65 mph. Same thing happened, car completely turned off, had to "coast" to the shoulder and avoid any vehicles. My vehicle, again, was towed to the dealership. This is very dangerous and must be taken care of immediately. The fact that I was charged over $500 to take care of the issue and for it to happen again is absurd.

- The Woodlands, TX, USA

problem #12

May 302012

Fusion

  • 13,800 miles
Was driving on I5 South toward the off-ramp when a the following warning came on service advancetrac power steering assist fault. Then the power steering failed though the car was otherwise running. This almost caused an accident and the off-ramp was a hard curve. I turned off the ignition and restarted the vehicle and it was back to normal.

- Irvine, CA, USA

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