Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car

- Grandview, IN, USA

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the Advancetrac and power steering assist warning lights illuminated as the steering wheel seized. The vehicle was then towed to a local dealer, where the Power Steering Control Module (PSCM) was reprogrammed, the steering gear was replaced, and an alignment was completed. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 70,111.

- The Villages, FL, USA

The service advantrac light came on then went off. About a week later I was merging off the interstate taking a friend home and the advantrac light came on AND it says service power steering and the power steering went out so I luckily was able to get the car home and didn-??t wreck and hurt myself or someone else. I-??m seeing that there was a recall but I don-??t know if mines was fixed i just got it a year ago. I-??m contacting the ford dealership tomorrow to see what can be done.

- Houston, TX, USA

The contact-??s son owns a 2011 Ford Fusion. The contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the failure was related to the recall and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

- Indialantic, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while she was reversing, the power steering assist warning light was illuminated. The steering wheel seized and required excessive force to steer the vehicle. The vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. The contact was made aware of an unknown Extended Warranty on the steering. The vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The contact was advised to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was 70,250. The contact purchased a new vehicle and no longer needs a follow-up on the complaint.

- Kent, OH, USA

The contact owns a 2011 Ford Fusion. Upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. The contact's son had to use excessive force to drive the vehicle to the residence. The dealer was contacted about the failure but offered no assistance. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.

- Steelton, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to steer. The contact stated that the steering wheel seized upon arriving at her destination. The AdvanceTrac and the power steering assist warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The contact referenced Ford Recall Campaign Number: 15S18 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,000.

- Cherry Hill, NJ, USA

Lost 100% of electrical power steering while driving. Almost went over a drop-off while on a cloverleaf freeway exit which would have caused significant harm or death. The steering wheel was very difficult to turn and I needed to sit up out of my seat to use leverage from my body weight. I pulled over after that and found the closest Ford dealership. I carefully drove to the dealership and waited for them to open. While waiting I researched the issue and realized this was a Safety recall and very common. Recall is 15V340000. Once they opened I went in to see how long the recall would take to fix. The dealership said the safety recall isn't valid due to they reset my ECU when the recall initially came out instead of replacing the recalled safety part. Which allowed them to terminate the recall on my car. They scheduled to look at my car two weeks out and said it would estimate a $2000 bill, when I asked about a loaner vehicle since this is a known safety recall item and driving the car would be a significant risk to self and the others on public roads. They stated I could leave it there for two weeks but they wouldn't provide transportation. Since this is my only vehicle and I live off the Military Base I have to drive to make it to Duty. So I had to keep driving this vehicle on public roads creating a safety issue for myself and others on the road.

- Savage, MN, USA

While I was driving down the road my cars information center showed a message of 'service power steering soon'. Stopped vehicle and restarted it to be met with a new message of 'service power steering now' with a total loss of power steering. Ford dealership tech confirmed a lack of power steering and confirmed the presence of DTC P07AE which was the exact code and issue of recalls 15S18 and 15N01. Recall work was completed by prior owner but there was no replacement of steering gear at the time and only a software update done, which and the issue I had was what the recall was based on. Ford refused to pay for repair stating the recall was closed even though it was 100% the same issue as the recall as confirmed by ford technician.

- Duluth, MN, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,892.

- Granada Hills, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated upon attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The TPMS warning light and the traction control warning light were illuminated. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. An independent mechanic had taken steering fluid to the contact; however, he became aware that the steering system was electrical. The contact stated that upon turning off and restarting the vehicle, the failure persisted. The contact was able to drive to her residence at a slower speed. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The contact associated the failure with an unknown steering recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Travelers Rest, SC, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. The contact then stated that while driving, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assembly needed to be replaced. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 155,000.

- Bryant, AR, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.

- Gardena, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. The vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

- Sharon, SC, USA

At 75,000 miles the rack and pinion was replaced under recall. Exactly 75,000 miles later the rack and pinion has failed completely, the car is dead in the water and having to replace the defective part now on our own. The car is completely immobile there was heavy clunky noises prior to the failure now the steering wheel will not turn. Very disappointing that a recalled item would fail exactly at the exact same time as the original

- Blue Ash, OH, USA

Steering Angle sensor bad, paid $2500 to replace as it was not included in the Ford CSP. Happened again 3 months later to new rack.

- Tarpon Springs, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. During the failure the message -??Power steering Assist Fault" was displayed. After turning off and restarting the vehicle the failure corrected itself. The contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. The vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- York, NE, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that NHTSA Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.

- South Windsor, CT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.

- Cincinnati, OH, USA

Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. NHTSA and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.

- Rockwall, TX, USA