CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
6 / 21
Injuries / Deaths:
2 / 0
Average Mileage:
50,720 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle was started and was no more than 10 minutes from our house when it started smoking while being driven to work. Within a minute the check engine light came on, within another minute the car lost power. The gas pedal wouldn't work, etc etc. We were able to coast into a side street and exit the vehicle. Within a minute of that happening it burst into flames and was completely engulfed and destroyed.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle experienced a complete loss of power without warning. The vehicle was towed to long-lewis Ford Lincoln (2551 john hawkins pkwy in hoover, al) where it was diagnosed that the battery was defective and needed to be replaced. The failure was remedied, but the failure recurred. The contact stated that the battery was replaced on three other occasions for the same failure. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2013 Ford Fusion. While the vehicle was started, the air conditioner and power windows failed to operate. There were no warning indicators illuminated. The contact stated that the weather was extremely hot. The contact called akins Ford at (800) 282-7872 (located at 220 w may St, winder, ga 30680) where the dealer stated that the warranty enhancement on the ABS was failing, and could possibly be the cause of the failure. The vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,600.
Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car I started it and put it into drive, as soon as I let of the brake and touched the gas peddle the car maxed out in RPM and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.
Vehicle was parked (out of town weekend) when starting up to go home it totally shut down, light came stating something about coolant temperature and I had no power what so ever. Got towed to Ford, only had vehicle since Feb. 2017, saudered and reconnected some wiring that they said was chewed by some critter, I.e. mouse. $360. Later. After doing my own research I see wiring is being being covered in some soy coating and seats are made with other products that can lure critters. I don't understand and feel why should I pay that out of pocket.
- Marriottsville, MD, USA
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The contact owns a 2013 Ford Fusion. The contact heard an abnormal noise while driving the vehicle. The dealer replaced the battery, but it failed to correct the noise. While making a turn, there was a sudden loss of power and a warning indicator randomly illuminated for run power and the vehicle stalled several times without warning. The contact had to coast the vehicle over to the side of the road. The contact had to restart the vehicle a few times due to the failure. The manufacturer stated that the vehicle was not included in service campaign number: 14N02 to address the PCM reprogramming. The vehicle was towed to a dealer and was not repaired. The approximate failure mileage was 65,000.
When the car is turned on, the car flashes the "check charging system" message once the car starts moving. With ok pressed, the battery warning light remains illuminated. As I drive, the vehicle may: Illuminate the airbag warning light - have all radio functions stop operating - have the external temperature gauge read abnormal numbers - any or all of the above. The process disappears when the cars stops, and may or may not appear more than once in a day. The car drives normally, and 2 trips to the Ford repair shop to replace parts (including the alternator) have not identified any problem with the battery or changed the behavior of the car. There is obviously some kind of electronic malfunction, and I am not sure about the fire hazard or safety of operating a car whose computers seem to be malfunctioning consistently. I have pictures of multiple incidents and 2 repair invoices that attempted to address the issue with no effect.
On February 5, 2017 the engine of my 2013 Ford Fusion caught on fire. The car began to smoke from under the hood while the car was in motion. I stopped and opened the hood to inspect and the engine was already in flames. The fire spread rapidly and the fire department had to be called to extinguish the blaze. My son and I were barely able to escape unharmed. I contacted Ford on several occasions and they have been unwilling assist. They closed my original claim without addressing the issue. I also asked if there were any recalls related to engine fires and they state no. I feel I am unable to get any attention to this matter that put both mine and my son's lives in danger and also destroyed the sizeable investment I made into the purchase of a brand new vehicle. Please assist!
We were driving down the highway 2 hours from home and I had a warning light come on, engine coolant temptress overheated. So me and my husband pulled over on the side of the road everything looked fine, we had coolant.we sat for about 10 mins to be safe. And proceeded down the highway. After 2 mins we had another warning light come on steering system failure. At this point he couldn't move the wheel so we pulled over again and as soon as we stopped black smoke came in the vents and up the windshield. As we open our doors there is flames coming in the door on the front passenger side we quickly evacuated the vehicle and called 911.
The contact owns a 2013 Ford Fusion. While driving at low speeds in a parking lot, the vehicle stalled without warning. The vehicle was able to restart the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. Updated 05/17/17 updated 05/25/2017
On local road, vehichle hesitates when I step on the gas. When I get to a stop light it shudders then stalls. This occurs frequently for the past two weeks as of this entry date.my vehicle has under 53K miles and the dealer says the part and fix is not under warranty. Its called a lo pressure gas sensor I believe. If its attached to the gas tank then how could it not be under warranty with under 60K miles standard coverage.is this standard for all dealerships with warranty coverage or lack there of for this part.
November 2016 while I was coming from the grocery store my car suddenly stalled and completely stopped. I immediately started the car back up and drove for a good 2 minutes and it did the same thing, but this time I was in the street. After letting my vehicle sit for 15 minutes it did eventually start back up and drove smoothly. But that wasn't the last time my car would just suddenly stop. In December I took my car to the dealership for an oil change and told them what had happen to my car. The check my fluids and told me nothing was wrong (which was a lie). Everyday since November if I drive my car too much, it shuts off. If I am on the freeway in traffic, my car will just turn off. Now February, I received an error message (engine coolant over temperature) and my car will not move at all. Call Ford motor and was told my car wasn't included in the recall in regards to the engine, contact the dealership and I have to pay for it to be towed to them, because the part might not be included in my warranty. My car has 76,000. I do my oil changes and maintenance on time, and always go to the dealership. My car lights in the inside turns on while I'm driving without me even pushing them (creepy). My seat belt doesn't really restrain me and my seat doesn't really move back and forwards like it should.
The contact owns a 2013 Ford Fusion. The contact stated that while driving between 5 to 10 mph, the vehicle stalled without warning. The contact was able to restart the vehicle on the first attempt. The vehicle was not taken to be diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000. The VIN was not available.
The contact owns a 2013 Ford Fusion. The contact stated that while driving 10 mph, the vehicle stalled without warning. The contact was able to restart the vehicle however the failure recurred. The vehicle was not taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,227.
Left my house drove 5 miles, stopped to sisters house to drop off an item, 2-3 minutes later walked outside and found flames coming out of the hood on the passenger side near windshield. Barely able to open door quick enough to get my purse out and it was engulfed. Woke up a neighbor who came over with a truck to drag it away from house and garage. Wasn't for him my sisters house would been lost as it took 25 minutes for fire department to show up. Only thing not burned is the taillights. Obviously there was an issue in the engine compartment. Have read about a recall for this specific model for this specific reason. Feeling like my insurance is not going to be very helpful with damages. What else can be done?
Power steering system fault came on the dash. Pressed the ok button and then noticed balls of fire coming from under the vehicle. I then tried to pull over. I couldn't brake, press the gas, or turn the steering wheel. The car then burst into flames and then the vehicle exploded and burned.
Yesterday I purchased a vehicle through an auto broker from manheim atlanta. No more than 6 hours later the vehicle caught fire while I was driving it and exploded multiple times. 7:30pm I was driving on 285 headed home and I noticed a warning on my dash stating that the power steering assistance has a fault at the same time I noticed balls of fire coming from underneath my car. I tried to get to the shoulder however the engine seized hindering me from doing anything. By the time the car slowed the interior was filled with smoke, I jumped out then the car exploded multiple times.
This car (2013 Ford Fusion ecoboost) is 3 years old with only 50K miles. At slow speeds such as pulling out of a parking lot or coasting to a slow speed at a light or stop sign the engine just dies like it ran out of gas. You have to pull over and stop the car. You then have to restart the car. After a few seconds it starts just fine. It's random but becoming more frequent. It happened 3 times to my wife the other day. It's a safety concern and dangerous to drive in heavy traffic. The dealer said it's probably the electonic throttle body a very well known issue according to postings. Part is $700 and labor $200 for a part that is covered under warranty for other Ford Fusion but not the ecoboost! my last Ford Fusion had the same problem. That cost me $500. I guess I didn't learn my lesson then but I've learned my lesson now. Will get rid of this car and never buy Ford again. I look at every Ford Fusion on the road now as a death trap waiting to happen. I hope to get rid of mine in time.
The contact owns a 2013 Ford Fusion. The contact stated that the rear doors were re-opening involuntarily and the door ajar warning indicator illuminated on the instrument panel. The manufacturer was notified. The vehicle was not repaired. The failure recurred on several occasions. The failure mileage was 80,000.
A D V E R T I S E M E N T S
- Mars, PA, USA