CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
8 / 0
Average Mileage:
52,832 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was in reverse pulling out of a parking spot I was in the middle of a roadway when my car would not move anymore. The gear shift had detached from the transmission. I was lucky there was a tow truck mechanic who was able to reconnect it and move my car to safety. It has done this a couple more times since but it is now no longer driveable. In regards to the fuel the car makes a rumbling noise from the gas line, and makes the car fill with the smell of fuel. When I put the gas nozzle into the car a bubble sound and air pierces out.
Was told that I needed to replace my lug nuts because of swelling. My tires have not been rotated because Ford claims they cannot get the nuts off. Was told to go buy from pep boys. They do not have the nuts for my vehicle. If Ford knew about this defect why aren't they doing something about this. Why does the consumer have to go searching for replacements. My car only has 30,000 miles this should not be happening and is unsafe. I was told I could buy new rims and I wouldn't have that problem anymore. Ford should be replacing these nuts for their customers. Not like it's our fault this has happened. Help!
The gear shift on the vehicle has broken twice I've had it temporarily fixed to hold it over. But it's dangerous for is saying they don't have a recall on my model but the recall they have on the gear shifts fits exactly what I'm going thru.
Service advance trac, traction control, ABS, and steering assist fault lights all come on randomly and it becomes extremely hard to steer. When this is going on, the lane keeping system does not work and the turn signal needs shut off after every turn. Having no power steering and trying to turn off your turn signal while driving is extremely dangerous. These lights randomly come on and go back off. I live in pa, if this problem happens in snow I have to pull over and wait for the steering to be back to normal or risk my life getting home. Ford has not included my VIN in a recall that could be the cause of the issues. I have taken my car to the dealership 5 times now for this same problem.
Driver side rear door latch suddenly failed while driving at appromately 40miles per hour. Door ajar warning lit up in the console. Pulled over to try to close the door but the latch had failed entirely. Had to secure door with seat belt and drive slowly home will drop it off at dealership because dealership service dept was closed at time of incident.
- Frederick, MD, USA
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My car shuts down when driving. This is very dangerous I had a close call on my life this more when a car almost rear ended me when the shutdown took place.
I had the recall done on my vehicle and now I have to fill the coolant every two weeks, its causing my car to overheat. They will not look at it, or fix the issue they created. They as well replaced a piece of the head gasket in which may be a source of it. It's began the overheating issue, what more is going to occur?
I was hit from behind while stopped ready to turn in to my drive way pickup hit me about 40 mile per hr.push me across the street into some medal pipes why did the air bag did not go off"???"I was on a state highway
The front passenger door latch is non functional. A substantial number of 2013 Ford Fusion vehicles have been recalled for this issue. A Ford dealership will not repair the non functioning door latch, they claim my vehicle is not affected by the recall. I am now left with a non operational vehicle due to the doors inability to be secured properly.
I called Ford before and the guy on the phone said that the recall was VIN specific and my VIN had not been included. Although, the same issues they are saying is happening is happening with my car right now. I put it in park it drives, I do use my emergency brake at all times now, I put it in reverse it goes forward, I put it in neutral it reverses; if there were an emergency currently I am not able to hit the gas and reverse and the brakes seem to shudder when stopping. I have had to finagle my way since this started happening until it's my turn to get my car serviced by Ford for a recall. And this will be the second appointment since it was repaired for recalls earlier on in the year.
3 out of 4 of the doors latches have stopped working within 1 year span. The doors do not close. Vehicle was stationary/parked. Door was opened to allow entry and then would not close or lock.
Two weeks ago I was heading to work. Right before I got on the highway my car began to smoke. No alarms went off, so I pulled over to see what it could be the reason my car started smoking. When I lifted up the hood smoke came rolling out and I seen fire under the engine. I called 9-1-1 and they send the fire department out to put out the fire. Car is total lost
Notice sent (May 2019) stating that the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. If the driver attempts to shift to park in this condition, the transmission may not be in park position even though the shifter position indicates the vehicle is in park, and the "transmission not in park" warning may not appear. This could result in unitended vehicle movement, increasing the risk of injury or crash. I was told to bring my car (8/19/19 )but was told that the parts were not in. No accident has occured as of 8/19/19.
My vehicle was parked in front of the gas pump. When I got ready to leave the store I tried to put my car in drive. The shifter would not move out of park. On the dash it showed the car was in neutral and the car acted as if it were in neutral. The emergency brake had to be put on once it was pushed away from the gas pumps. The car then had to be towed home because there was and still is no fix for the recall on my vehicle. The recall was issued in may and there is still no remedy but tge dealership insisted that I pay out of pocket for a temporary fix then be reimbursed later....if there was any kind of fix even a temporary one my vehicle shouldve just been fixed. I am not at fault here.
My 2013 Fusion has a door latch that is broken. According to recall 15S16 this should be covered under a recall but, according to Ford, this is not a covered VIN, yet my vehicle was built in the same factory as the stated recall (hermosillo in 2013), therefore, should be covered. My vehicle is currently not safe to drive because of this issue.
My car cut off in the middle of the highway now my car is giving me the warning signal transmission not in park. This is the same warning I'm the recall. I've been try to get the dealer to fix it since I got the letter 3 months ago but they keep telling me they can't order the part they are busy. I almost got hit by an 18 wheeler due to this recall not being fixed. It's been 3 months and Ford still has not fixed the recall and I don't feel safe driving the car. I was driving on to 175 in columbia md when this happened.
The front passenger side door came unlatched while the car was in motion with a passenger sitting on that side and two people in the back seat. The door does not stay shut and one person had to drive it back home on the highway while the other person manually tried their best to hold the door shut the whole time. Passengers were uninjured and got lucky that there wasn't another car in the lane next to it while this happened. Called North central Ford dealership in richardson, tx as well as Ford Motor Company and neither parties are willing to help unless we pay for the door out of pocket as they claimed this specific car was not part of all the recalls that similar Fusion's and Focus's have been having. This family also owns a 2012 Ford Focus that same thing happened and was part of the recall and door was replaced by Ford. Ford refuses to understand and comprehend the severity of this life threatening issue and help their customers so that they can save money. Our lives were in danger and it's not a matter that needs to wait till more people die for it to be recalled. It's been 4 days and Ford gave us a case number and said they will look into it and we still don't have a car or a solution and this car is still in the house garage.
Passenger side door latch broke and flew open on highway expelling contents of passenger seat onto busy highway. Dealer stated that the safety recall for the defective door latch was already performed on vehicle in 8/2017. That they "Ford" only warantees parts replaced by a safety recall for 1 year or 12,000 miles, so I am responsible for the repair as it is now simply a maintenance issue. When I originally called the service department the guys asked me if I had already had the recall performed. I told him to check the computer and see, that I only bring my vehicle to them, while he was looking he mentioned that they have been starting to see vehicles coming in again for the same repair even after the recall. Later he denied ever saying that me. So what is there to stop companies like Ford from replacing a part recalled for safety reasons, with another defective part and then simply stating that the warantee on the new part is only 12 months. This makes absolutely no sense to me, is there such a thing as a safety recall on the safety recall or is I go through the motions and my liability is gone" how am I to know if the dealer even did the recall in the first place and not just marked it complete? what are the odds that the exact part that was defective and recalled and replaced would fail again for the exact same thing it was recalled for to begin with" tried Ford not just dealer and got the same response on the 12 months or 12,000 miles response.
Passenger door came open driving down the road, will not latch. Ford will not tow the vehicle to be repaired, will not offer us a loaner vehicle. I have rope holding the door closed.
I have noticed that the paint in-between the windshield and the roofline. I have not seen this in other cars and it goes all the way down to the bare metal. This is not caused by rocks and other stuff flying up from the road. I am not sure when it started. I just noticed it over time and someone told me that they thought it was a manufacturer defect.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA