This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine started stalling and rough riding. Now it will not start. The issue is with one of the recalls that there is no remedy for. I have a car that I cannot drive and that I am still paying for.
My car falls under Safety Recall 23V-707 VANOS. This RECALL came out around October 2023...today we are in June 2024 and BMW has not taken care of this problem yet. Eight months have passed and they still say "no remedy available". Are they taking responsibility if someone has a catastrophic accident while driving these recalled vehicles" Will they pay hospital/funeral expenses if someone gets hurt or die? I am scared of driving my car and had to find alternate transportation thanks to BMW and their ineptitude to take care of this problem in a timely manner.... BTW...they are not covering the expense of the alternate transportation costs.... When will the NHTSA take action to get this fixed" Eight months of waiting are too much already. Thanks.
I received recall notice 23V-707 in December 2023. In January of 2024, less than a month after receiving the notice for recall 23V-707, the SES light came on. The recall letter states that if this happens do not continue to drive your vehicle. You should immediately bring the vehicle in for recall repairs. I contacted my local BMW dealership and was told to bring the vehicle in, but there was nothing they can do at that time and there is nothing they can do at this time. I have contacted BMW's consumer relations department and have been given the same information. There has been no subsequent information or update by BMW. It is now June 2024; I feel this recall has not been handled in a timely matter. Had I brought my vehicle into my local BMW dealer 6 months ago, where would they have stored it, they do not have the space to keep my vehicle protected from the elements and they could not or would not answer that question. My vehicle that is not to be driven per the recall 23V-707 letter sits safely in my garage. The appearance is that BMW has no sense of urgency to make repairs to these older vehicles.
This recall (23V-707) was announced 6 months ago and yet the status is -??remedy not available-?? so I-??m submitting a complaint that this recall is not being handled in a timely manner.
- Cincinnati, OH, USA
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BMW issued a recall 10/23/2023 for VANOS Assembly (Engine) Bolts and I have been trying to get my vehicle repaired since January 2, 2024 when my care started having a rough running engine with the Check Engine lamp illuminated and the car was barely maintaining speed on the interstate. I was fearful of having a wreck or being run over by the other cars since my car was not responding to giving it gas to accelerate on the road. I have contacted BMW on 1/2/2024, 4/15/2024, and gain today 5/21/2024 and they are telling me the remedy is still not available. I had Groves Automotive, a certified BMW repair shop, who are my automotive repair shop call for the repair too. My car was just serviced at Groves in the last 3 weeks and passed inspection. The Check Engine warning lamp came on again this morning while driving to work and again the vehicle was not able to accelerate and was running very rough. I am fearful of my safety and the safety of others when I have to drive back and forth to work.
The engine has been making some rattle noises like the sound of loose bolts for months now. I have contacted various BMW dealerships in orange county and san diego, and all of them say the same thing: A remedy is not available yet so we cannot help you. Finally today, my "Service Engine Soon" light went on. I did some research and failure of the VANOS bolts can lead to the car stalling at speed, risking a crash! This recall has been open for half a year now, and it seems the remedy is simply to replace those aluminum bolts! PLEASE help me get this through so that I don't end up in an accident or on the side of the road. This is for Recall Campaign No. 23V-707. The recall even states "if there is unusual engine noise, which may include illumination of the check engine or service engine soon warning lamp, do not continue to drive your vehicle and immediately contact the nearest authorized BMW center to arrange for pickup and transportation of your vehicle to the BMW center."
This vanos bolt recall has been out for some time now. I can't believe bolts are holding this up? I've called BMW only to be told that "there is no eta" on the parts. I don't believe BMW wants to perform this recall on a 2011 car.
VANOS related service light has been on for months. BMW refuses to quickly and expeditiously resolve an open recall on said VANOS bolts. Technicians inform me that there are NO open recalls on this vehicle, which is clearly untrue.
Hi. I am filing a report regarding the recall shown below. After several calls to BMW they still have no fix or parts, or an estimate of when they will have anything to adress this recall notice. It's coming up on 6 months since the recall was issued. My Vanos bolts on the exhaust camshaft have failed and my car no longer can drive. Oct 20,2023 Manufacturer Recall Number NA NHTSA Recall Number 23V707 Recall Status Recall Incomplete, remedy not yet available Summary VANOUS BOLTS: The VANOS assembly (engine) bolts may, over time, loosen, and eventually break. If this occurred, a reduced engine power (safe mode) may be activated. In some cases, the engine may not be able to be restarted after switching off and, in rare cases, the engine could stall which could increase the risk of a crash. Safety Risk
BMW issued a recall for VANOS bolts on Oct 20, 2023. Vehicle had service engine soon light illuminate. Vehicle was diagnosed by Tucson BMW as having issue with VANOS bolts shortly before (within a month) recall being issued. At that time car was not repaired-but BMW suggested bolts be replaced at a cost of approximately $6,000. BMW advised car was not safe to drive. BMW had a solution- but wanted to charge for it (as the recall had not yet been issued). Now that recall has been issued BMW seems to be waiting out the clock and hoping owners get rid of the car before they have to repair the vehicle. Also they are now saying we can drive the vehicle until the remedy is available, which directly conflicts with dealers advice when they wanted to charge for the repair. They have not given any indication of time frames. We do not feel comfortable driving the car on highways due to risk of stalling. BMW states "The VANOS Assembly (Engine) Bolts May, Over Time, Loosen, And Eventually Break. If This Occurred, A Reduced Engine Power (Safe Mode) May Be Activated. In Some Cases, The Engine May Not Be Able To Be Restarted After Switching Off And, In Rare Cases, The Engine Could Stall Which Could Increase The Risk Of A Crash." In the meantime it has been over 6 months with no updates as to when the recall remedy will be made available. I want BMW repair the car as soon as possible. I have been in contact with BMW customer care who have not given any viable solutions/time frame for the repair.
Recently there is a grind/rubbing noise coming from the engine compartment on my vehicle, Ive recieved a SAFETY RECALL notice from BMW in regards to the VANOS bolts coming loose. Notice states that remedy is unavailable, recently visited my local BMW dealership in Milford DE, and was simply told that they cant help. The recall clearly states the possibility of crashing or vehicle not turning on after shutting off. I've also gone ahead and purchased an endoscope and can clearly see that some bolts are loose in my engine, meaning that is only a matter of time before it gets really bad. A remedy is needed now, if the VANOS bolts are not available, simply replace the sprockets assembly( these are available and include the bolts on them). Solution needed ASAP, please help!
The contact owns a 2011 BMW 328XI. The contact stated that on several occasions when the vehicle was started, the vehicle started shaking abnormally. Additionally, while driving on several occasions at slow speeds, the vehicle was shaking abnormally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 123,200.
I currently have my service engine light on because of VANOS issues. I took my vehicle to a BMW service center where I was informed that the issue is because of a faulty VANOS unit that would be fixed when the 'Recall Campaign No. 23V-707' has a remedy to be performed. My registration expired January 1st of this year, but can't get a new one since the vehicle won't pass emissions (I live in Arlington, VA). The BMW service center told me to go to DMV to get a possible emissions waiver. The DMV told me to contact Virginia DEQ. I've been in contact with Vehicle Emissions Compliance Officer trying to receive an emissions waiver. He has told me to reach out to BMW of North America to try to get parts expedited to perform the recall, but they told me that I would have to wait until a remedy is available. He has now told me to contact you all to file a complaint. This recall was sent to me in early December of last year, and there is still no update on when the remedy will be available. I'm paying taxes (high ones because of where I live) on a car that is perfectly drivable, but can't pass emissions because of it having the service engine soon light on. I need this recall to happen sooner rather than later. Thanks
There is a known issue with my vehicles Vanos assembly (bolts). BMW issued recall 23V-707 in October 2023. To date both local dealerships and bmw North America will not make the necessary repairs to the vehicle as they claim parts are not available. My vehicle is sporadically experiencing the issues related to this recall which includes sudden power loss while driving which is a major safety issue. Continued driving could result in complete engine failure. As the vehicle is needed and self cost of repair is cost prohibitive it also leaves owners with no choice but to drive the vehicle.
Received letter of recal Dec 2023 For recall Campaign No 23V-707 Is been almost two months and BMW not communicating with me to find solution letter said remedi unavailable Engine bolts may over time loosen and eventually break how they want public to drive like that this should be a priority is dangerous
The contact owned a 2011 BMW 328I. The contact stated that the vehicle was at an independent mechanic having minor body repairs completed; however, while the vehicle was being test driven, the engine caught on fire. The independent mechanic extinguished the fire. The contact was no Police or Fire Department report filed. The contact reported the failure to the dealer. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The dealer informed the contact that the VIN was included in the recall. The manufacturer was made aware of the failure and deemed the vehicle a total loss. The failure mileage was approximately 60,000.
There is a recall campaign no. 23v-707 Vanos assembly bolts on this car that began with correspondence in December 2023. This is a dangerous situation if the bolts break, therefore I have parked the car upon receipt of the letter. I contacted both BMW of North America and a local dealer in both December and February and they have stated that there is not a remedy for this and have no information as to when one may be available. When contacting BMW, they have me call the dealer, and the dealer recommends that I call BMW. I am concerned with the car sitting for this time period, seals and the like are going to deteriorate and BMW will not cover the cost.
A D V E R T I S E M E N T S
- Manchester, TN, USA