This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Very disappointing experience. Hatch back with "kick" open feature randomly hits me on the head while I am moving things around in the trunk space as I move side to side to rearrange items. Am told I would need to spend $250 to de-activate the "kick open" feature. Called BMW direct to complain, they said there is nothing the can/will do - it is on me to spend money not to get hurt by the unexpected dropping of the hatch! so much for highly engineered car. Either they should have a button you could press to lock the hatch into open mode to secure it while you are maneuvering in trunk space or they should have a "disable kick open" feature option in the vehicle status section of the in-car electronic system. Clearly someone (including me) can/will get hurt and they should be required to change this.
- Chicago, IL, USA
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- Chicago, IL, USA