I am writing this letter to complaint the ridiculous experience with bmw. I bought my bmw x3 2015 brand new from P & W BMW dealer on Dec 16, 2014. I do not have any problem until six months ago. My comfort access feature is broken. On 06/18/2018 I went to Sewickley BMW to complaint about my comfort access not working properly, they did not do anything. Then again on 08/30/2018 I went to Sewickley BMW again, this time they claim that it might be the key fob battery. So, I purchased battery from amazon and replaced them. They are still not working.

On Nov 26 2018, I went to P & W BMW, they only gave some suggestions and no any repair attempt. On Dec 4 2018 I brought my car to P & W BMW again and still nothing. They are still not be able to fix it. I complaint to BMW Customer Relations many times. They claim that dealer is only place can do anything for me. I complaint to P & W BMW service Director Tony Dave, they claim they can’t do anything if bmw is not authorized. Basically, nobody wants to do anything to fix the problem. I tried to talk to technician to help them troubleshooting, nobody wants to talk to me. I am so amazed that they are hoping not doing anything will fix my problem or just blame user will work.

I have attached my service invoice and video for your review.