My daughter [XXX] had an oil change on 2-23-2024, and was told that fluid was leaking. In less than 2 weeks, the leakage had worsen. All the electrical components were flashing and the vehicle was cutting on and off. Eventually it stopped running. Her fiance, [XXX], had the vehicle towed to an auto repair shop that specializes in European cars on 3-25-2024. She was quoted for a new engine, cost $12,500, which was about the same as what was owed. Since we couldn't afford the cost of a new engine, we did a voluntary surrender to the finance company, Foursight Capital. They sent us a notification for an Explanation of Calculation of Surplus or Deficiency. Had we been informed about the recall from the NHTSA failure to adequately remedied for a defective vehicle within a reasonable time, just maybe this problem would have not occurred. Now I'm stuck with a bill and no longer have the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chicago, IL, USA

The contact owns a 2016 BMW X4. The contact stated while driving 30 mph, the vehicle loss motive power. The vehicle drove over a curb causing damage to the suspension. The contact had the vehicle towed to a repair shop where an independent mechanic inspected the vehicle and stated that the cause of the failure was a faulty timing chain. The suspension damage was repaired however, the engine was not repaired. BMW of owings mills (9702 reisterstown rd, owings mills, md 21117, (410) 902-8700) was contacted and provided an estimate for the engine repair/replacement. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

- Baltimore, MD, USA