NHTSA — Structure Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
79,151 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac SRX body / paint problems

body / paint problem

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2004 Cadillac SRX Owner Comments

problem #3

May 012010


  • 99,000 miles


Frame failure. Rear sub frame was not welded on properly resulting in the car losing all directional control and going off the road. Could have been bad if speed was not so low. Cadillac has not been able to fix car due to not having part for last 7 months. It is a recall on the 05 but not the 04. GM refuses to do anything other than tell me they will let me know when they have news. They have even requested to store the vehicle at my residence rather than the dealership as it has been there so long. I am so tired of this 7 month headache. Please look into expanding the recall on the 05 to include the 04. It is the identical issue and it can be extremely dangerous. It is just discussing how they can forget to actually wield part of the frame. There is no excuse for that! especially when they refuse to actually make it right. They will not even get me a rental car. I had to get a new car because the Srx is not even able to be sold. IżM just out of 15K". please look into this. I have ample photos and documentation and recorded phone calls from GM. I truly don't want to see someone get killed as can easily happen. This is just horrible negligence on GM's behalf. I also thought they had to continue making parts for 10 years by law" they just recently stopped making this style. They still have 8 years left by law to make the parts.

- Coraopolis , PA, USA

problem #2

Jun 032010


  • 88,453 miles
Went through the car wash. During final stage (wind to blow off moisture) windshield header flew off car. After inspection it was revealed that the only method of attachment to the vehicle was double sided tape. This is unacceptable especially given the location of the piece where there is a lot of wind (front of roof).

- Troy, MI, USA

problem #1

Aug 012008


  • 50,000 miles
There is water getting into the car. In the rear, back.. the compartment that holds the tire jack is building up water.

- Slidell, LA, USA

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