NHTSA — Electrical System Problems

2004 Cadillac SRX (Page 1 of 2)


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
54,381 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac SRX electrical problems

electrical problem

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2004 Cadillac SRX Owner Comments (Page 1 of 2)

problem #24

Oct 142016


  • miles


The car died on a cvs parking lot in troy, NY, towed back to boston, MA.after putting a new engine in on July,2016, the key couldn't come out, norwood cadilac dealer told us something is drewing the battery, after $920 electrical check, died again the following week while parked on our driveway. Then another$900 they disconnected the radio, dvd, telling us it'll be good for my daughter to drive back to college in NY. Two weeks later, same thing happened again, key won't come out, towed to them, now they told us need a ECM, we questioned them why they don't change that in the first place, they said was the drawing back fed the ECM, cause the failer, so we would have to pay $1050 seprately and unsure how long it's good for.

- Westwood, MA, USA

problem #23

Oct 122015

SRX 6-cyl

  • 169,000 miles
My car wouldn't start and then the key would get stuck in the ignition and wouldn't turn. The theft security light came on. ECM engine control module was replaced and programmed. $1,000.

- Mcallen, TX, USA

problem #22

Sep 102015


  • 205,678 miles
Service theft system came on one day and it wont give me the key back I have to take it out manualy also wont read miles, temperature, fuel and sometimes while on the road it will die completely, it reads service theft system and service stability

- Baytown, TX, USA

problem #21

Apr 092014


  • 67,288 miles


The contact owns a 2004 Cadillac Srx. The contact stated that the ignition key failed to turn in either direction until after numerous attempts. The failure recurred on separate occasions. The vehicle was taken to the dealer where the ignition switch was replaced. The VIN was not included in NHTSA campaign number: 14V394000 (electrical system). The manufacturer was not notified of the failure. The approximate failure mileage was 67,288.

- Venice, FL, USA

problem #20

Jun 012015


  • 116,000 miles
The key sticks in ignition. Difficult to get the "locking system" ?? to release so the key will come out. This has happened several times in the last 2 months. I heard about this website today on the radio. Hope you can help me.

- Kingwood, TX, USA

problem #19

Sep 012014


  • miles
I received a recall letter back in September 2014. In October 2014, I called the Cadillac dealer in roseville, mn and I still haven't received a call or anything yet. I am not sure if I should be calling my insurance agent and attorney for assistant on this issue because I drive my kids to daycare every morning! I hope to hear from someone soon.

- St Paul, MN, USA

problem #18

Feb 252015

SRX 8-cyl

  • miles


There is no Cadillac dealer in santa rosa, although there used to be. The nearest one is 50 miles away. I have phoned them re. This recall but they do not return calls to do anything about it. Can I go to any GM dealer to have it done as there is one locally?

- Santa Rosa, CA, USA

problem #17

Oct 102013


  • miles
I have a problem with the key at first I try to take the key out of the ignition and won't come off and then they stopped working so I get a lock smith and they make me a new key which it cost me $392 im trying to take my car to the dealer and at first they tell me they don't have the part I went this morning because they say the part was there and I try to talk to somebody and no one wanted to help there. So I was frustrated so I went to work and thint fix my car.

- Romulus, MI, USA

problem #16

Aug 152013

SRX 6-cyl

  • miles
2004 Cadillac Srx. Consumer writes in regards to vehicle brake failure. The consumer stated his wife was driving, when the brakes failed. The dealer was unable to find a problem. The consumer believed the vehicle stalled and lost power steering and brakes.

- Riverside, CA, USA

problem #15

Oct 032014


  • 130,000 miles
Re: recall number 14V394. The fix GM is doing is a small plastic piece being glued into the key end. I've had my key stick in the ignition more than once and I wasn't even moving. I found a page in my manual (section 2 page 21) that explains what to do when your key gets stuck in the ignition. This tells me that the problem causing crashes is much more than a small key fix. The ignition needs to be replaced. I reported this to the GM hotline. They made a not of the fact that if anybody gets hurt in my car because of ignition issues, they will hear from my lawyer. They just said "ok, we'll make a note of it".

- Flint, MI, USA

problem #14

Sep 132012

SRX 6-cyl

  • 59,668 miles


I purchased a 2004 Srx from coleman Cadillac in ewing, NJ on 11/05/03. My Srx was parked at columbia university when the ignition key got locked in the ignition cylinder. The repair cost at potamkin Cadillac came to a total of $2217.86. I also had to get my keys reprogrammed which totaled $181.35 back at coleman Cadillac in NJ. I recently read that the 2004 Srx ignition was identified as a problem: The delphi (dlph.N) documents, released on Wednesday by the U.S. National Highway Traffic Safety Administration, also may indicate that earlier versions of the Cadillac Srx, from model years 2004-2006, used a switch part from the 2003 ion. One document says the Srx "in the beginning of the program" used switch parts from "delta" vehicles, the code name for the GM small-car family that includes the ion and cobalt. IżżM sure you are aware of this issue and am asking that I receive a credit for the expense I incurred for the repair of the ignition cylinder and attendant costżżECM, reprogramming, etc. The total amount of the credit I am asking is $2399.21. I have written to GM and had numerous discussions with their executive resource center (reference no. 71-1336933693402). An initial offer of $200 was withdrawn after calling to tell me that I would receive a recall notice in the mail. The only recall notice I have received was telling me to have a plug put in my ignition key.

- Ewing, NJ, USA

problem #13

Sep 192014


  • miles
The contact owns a 2004 Cadillac Srx. The contact received a recall notice for NHTSA campaign number: 14V394000 (electrical system), but the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.

- Lilburn , GA, USA

problem #12

Sep 232013

SRX 8-cyl

  • 89,000 miles
This car continues to reduce acceleration while in motion on highways as well as main roads do to electrical problems, making it extremely difficult to control the vehicle, which classifies this vehicle as life threatening and unsafe for me and my family. I've taken my car to the dealership on many occasions to be repaired, but the problem continues to reoccur. I take my family's safety seriously so please help us with this repetitive dangerous issue.

- Lake Worth, FL, USA

problem #11

Apr 052011


  • 75,000 miles
Service stability system lights on display, car shudders as brakes ramdomly apply at any speed, pulling steering to left or right. Service ABS on display, traction control off, and service car soon all on display. Car has had transfer case failure, all 4 hubs had bearing failure, brake booster failure, power seat module failure, and.

- Heber Springs, AR, USA

problem #10

Sep 032012

SRX 6-cyl

  • 11,200 miles
Every time I start my car I get service brake assist and service stability sys" and I called my mechanic and he said he has read a lot of complaints about this. After researching I did not want to go spend a lot of time and money since it seams no one has the answer to our problem. My car seams to run good it is just scary to think there might be something really wrong with my car. I hope you guys can get the answer to our problem [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bladerunner1@Insightbb.Com, IN, USA

problem #9

Jul 132012

SRX 6-cyl

  • 68,000 miles
ECM has replaced two times and the car keeps having electrical problem and will not accelerate. The problem happens atleast every 4-6 months after replacing ECM.

- Spring Hill, FL, USA

problem #8

Feb 102011


  • 44,400 miles
The contact owns a 2004 Cadillac Srx. The contact stated that the odometer failed. The odometer no longer read mileages accurately and would display readngs very slowly. The failure occurred after the automatic transmission was replaced by an authorized dealer. The vehicle was taken back to the dealer who stated they could not repair the failure. The manufacturer was made aware of the failure and the contact was awaiting a response. The failure mileage was 44,400.

- Placentia, CA, USA

problem #7

Nov 202010

SRX 6-cyl

  • 95,000 miles
The key failed to be released from the ignition after turning off engine, the vehicle can be shifted from park to drive with out depressing brake pedal, with the car running or not, it did have the dealer do the recall service for the shifter. The problem occurred after service.

- Pembroke Pines, FL, USA

problem #6

Nov 082010


  • 44,000 miles
Turn signals failed to work. This is an intermittent problem. The selected signal does not flash when the turn signal is activated as if the bulb is burnt out. Went to the expense to replace bulb three times, but, the bulbs were good. After replacing bulb the signal still did not work. After, several weeks it would start working again. A month or so later this happen again and took to dealer and again the bulb was replaced this time the bulb was burnt out. The signal worked for 2 months and went out again. I will never purchase another GM car. My dealer calls it the mystifying car. This is a manufacturing defect that GM will not admit to. Shame on GM, no wonder americans are going foreign. The cost to replace this bulb is $85 each time.

- Savannah, GA, USA

problem #5

Jul 162010


  • 56,000 miles
Electrical stability system engaged & electrical issues.

- Houston, TX, USA

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