really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
106,115 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac SRX suspension problems

suspension problem

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2004 Cadillac SRX Owner Comments

problem #3

May 012010


  • 99,000 miles


Frame failure. Rear sub frame was not welded on properly resulting in the car losing all directional control and going off the road. Could have been bad if speed was not so low. Cadillac has not been able to fix car due to not having part for last 7 months. It is a recall on the 05 but not the 04. GM refuses to do anything other than tell me they will let me know when they have news. They have even requested to store the vehicle at my residence rather than the dealership as it has been there so long. I am so tired of this 7 month headache. Please look into expanding the recall on the 05 to include the 04. It is the identical issue and it can be extremely dangerous. It is just discussing how they can forget to actually wield part of the frame. There is no excuse for that! especially when they refuse to actually make it right. They will not even get me a rental car. I had to get a new car because the Srx is not even able to be sold. IżM just out of 15K". please look into this. I have ample photos and documentation and recorded phone calls from GM. I truly don't want to see someone get killed as can easily happen. This is just horrible negligence on GM's behalf. I also thought they had to continue making parts for 10 years by law" they just recently stopped making this style. They still have 8 years left by law to make the parts.

- Coraopolis , PA, USA

problem #2

May 312010


  • 108,000 miles
My rear subframe came un-welded. Car lost ability to control direction due to rear wheel pointing in different directions. There is a recall for this exact problem on the 2005 model but not yet for the 2004 model.

- Coraopolis, PA, USA

problem #1

May 302010


  • 111,345 miles
The contact owns a 2004 Cadillac Srx. While the contact was driving approximately 25 mph, the vehicle unexpectedly spun out of control onto the side of the road into the grass. The vehicle was towed to an authorized dealer where the technician stated that the vehicle exhibited a partial detachment of the subframe caused by defective or missing frame welds. There was a recall under NHTSA campaign id number 06V125000 (suspension: Rear) for the 2005 Cadillac Srx model. The contact is concerned that the recall does not include his year, make and model vehicle. He experienced the identical failures as mentioned in the recall. The vehicle had not been repaired when the complaint was filed. The failure mileage was 111,345.

- Coraopolis, PA, USA

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