2010 Cadillac SRX lights NHTSA complaints: Exterior Lighting

NHTSA — Exterior Lighting Problems

2010 Cadillac SRX (Page 3 of 5)


really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
54,430 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Cadillac SRX lights problems

lights problem

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2010 Cadillac SRX Owner Comments (Page 3 of 5)

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problem #43

Jan 032016


  • 93,000 miles


While driving on highway, check left low beam headlight warning. Then check right low beam warning came on. Now both left and right low & high beams are out. There is condensation in the driver side lens. This seems to be a defect in the lens design and there should be a GM recall.

- Suwanee, GA, USA

problem #42

Oct 242015


  • miles
The low beam headlights suddenly became extremely dim. Bulbs were replaced but it did not fix the issue. Cadillac advised that I would need to spend $3000 to replace both headlights but offered no explanation as to why. There was a service bulletin issued regarding the headlights and the dimness in 2012, but that bulletin had expired. I can no longer drive at night without spending 10% of the cost of the car to replace the headlights.

- West Palm Beach, FL, USA

problem #41

Oct 012015


  • 60,000 miles
While driving at night in the rain and or fog on the highway all the headlights high and low beam failed due to the out door moisture causing the car to unsafely leave the road way and crash due to unable to see the road way or road side while on the highway, the moisture shorts out the lighting untill they dry out days weeks later.

- Port Orange, FL, USA

problem #40

Nov 282015


  • 86,000 miles


It had been raining for several days. I received a message on my screen as I was driving to check the passenger side low beam. When I got out of the car the light was completely out on the passenger light. After allowing the vehicle to sit in the garage overnight, the next morning it was obvious that there was moisture inside of the light. The blinker still works but the low and high beam are both out.

- Murphysboro, IL, USA

problem #39

Nov 202015


  • 42,900 miles
The headlamp on the driver's side filled with condensation and water. The low beam went out. It came back on after a frost. It went out again while I was driving. The next day the high beam and other lights were out. Today, the high beam is working. Because of the faulty headlamp, I received a ticket. Some 2010 Cadillac Srx vehicles have a recall for this problem, others don't. minedoesn't because it is from another factory.

- Monticello, NY, USA

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problem #38

Oct 292015


  • 49,000 miles
Condensation in both headlights have caused bot headlights to go out. First headlight went out while raining at night on a secondary road. About 5 days later after the condensation dried the head light came back on. This time the left headlight went out after a prolonged rain and now the right headlight is out due to condensation in that encasement. I bought the GM major guard warranty and was told this was bumper to bumper coverage, yet am being told by the dealership and GM this is not covered. This is an obvious manufacturing defect which is a a true safety concern. Why is GM not being held accountable for this. This eventually result in an accident.

- Antioch, TN, USA

problem #37

Mar 152015


  • 98,000 miles


Passenger side front sealed headlamp had a build up of water and shorted out. While driving on the highway.rt. 495 in MA.

- Brockton, MA, USA

problem #36

Oct 272015


  • 94,000 miles
Both head lights filled up with so much condensation it shorted the bulbs to where they did not work at all....in the rain...late at night!...on the highway with children in the car!! I was unable to see anything and had to use flood lamps on my drive home with my children in the car in the city and on the highway. Looked this up and it is very common for this make and model....this is a huge safety concern. There could have easily been a crash or fatality if I was not comfortable driving in uncomfortable conditions!

- Mesquite, TX, USA

problem #35

Oct 162015


  • 80,000 miles
I have noticed that it has been a lot of complaints about the headlights on Cadillac Srx and it is very expensive just to replace the part. The light joust goes out if your driving or not and it should be a recall on this before someone has a serious accident.

- Tyler, TX, USA

problem #34

Oct 252015


  • 30,000 miles
There was a recall on the low beam headlight plug assembly on the 2010 Srx. The faulty plug would cause the lowbeam headlights to not function. The plug would allow for the high beams to work properly but the plug would not allow the halogen lowbeam said to work. David taylor supposedly fixed this problem however a few years later the lowbeam headlights became completely inoperable causing the driver to have zero visibility while using the headlights. The highbeams would work perfectly. I argued with the dealer that it had something to do with the plug however they insisted that the problem was that the light assembly because of faulty manufacturing allowed water to enter the low beam lens and in turn cloud the lens. I insisted otherwise because there was visible condensation in the headlight assembly but none in the low beams. Unfortunately this situation had me over a barrel because the driver had already been risking their life and other drivers lives on the road while being forced to drive with only high beams or without any illumination of the road way at all. I had no choice but to spend 1500 dollars on headlights. Now regardless of the reason whether it was a faulty manufactured plug or a faulty sealed manufactured headlamp assembly the problems it poses are the same. Cadillac has a poorly manufactured headlight assembly and plug assembly that are endangering people's lives. When these low beams become inoperable the driver has zero visibility and are forced to choose between driving with their highbeams on and blinding other drivers or driving without any headlights which could cause death or bodily harm to the driver or any property or persons that the driver cannot see. Cadillac knows they have a problem but are willing to risk people's lives in order to save a few dollars. They have a faulty product that the NHTSA should resolve before there is loss of life

- Guy, TX, USA

problem #33

Oct 252015


  • 25,000 miles


The rear lift gate electronic control module is a manufactures defect. The sunroof drain apparently is a manufacturers defect and does not function properly. It does not drain and as a result allows water to short out and destroy the electronic control module. The first time this occurred was while the vehicle was under warranty. There was a recall on the drain that should have fixed the problem but it did not. The rear lift gate became inoperable again this time becoming completely inoperable. The Cadillac dealer david taylor blamed the sunroof drain once again would not warranty their past work nor their future attempts to solve the problem saying only that at any time the drain could become clogged again causing the control module to short out and if it was past one year or twelve thousand miles that I would just have to pay another grand to have it fixed again. So basically a recall item a manufacturers defect that is aresponsibility of Cadillac is now a reoccurring problem that is solely the responsibility of the customer to spend a thousand dollars every couple of years for a non weather able item. This is not a motor or transmission or a set of tires this is a design defect that is the responsibility of the manufacturer and therefore the dealer. The rear lift gate is dangerous when operable due to opening and closing improperly erratically and unexpectantly possibly getting an adult child or animals limbs or extremities caught in the lift gate. Also when the lift gate becomes copletely inoperable one might have a limb or extremity caught and not have any means of opening the lift gate manually for when it stops working there is no way to release it. Cadillac is obviously aware of the defective design and manufacture of this unit and are risking consumers safety but just refuse to do anything to resolve the problem. 780000 GM lift gates recalled why not Cadillac

- Guy, TX, USA

problem #32

Aug 052015


  • 36,000 miles
Left headlamp unit contained severe moisture. Blew out ballast of hid unit at 36000 miles, headlight not usable. Replaced entire headlamp unit for $1525. New unit leaked as well. Entire headlamp unit replaced again. Called GM to assist with obvious faulty manufactured part for financial assistance. GM customer relations played dumb, stating they never heard of the problem. Can't pass state inspection without headlights. This was a hazard and GM should reimburse, and recall.

- Roslyn Heights, NY, USA

problem #31

Oct 092015


  • 56,660 miles
My headlights fill with condensation and water. have read on the Cadillac forums that thousands of peoples on Cadillac Srx 2010- 2014 are having the same problem. Last nite driving in rain me right headlight shorted out because of water inside the headlite.I went off the shoulder of the road because I couldnt see if a tree had been there I would have been hurt or killed.this is a safety issue and I in formed Cadillac anout it and was told there was noting they could domy car has 56,670 miles I bought it with 52,300 miles something needs to be done before someone gets killed.theses light cost $1200 dollars which is why Cadillac will not recall them for safety.I was going around a corner at the speed limit of 45 mph.went of the rosd into a field no damage to car or property but when your lites fail at nite in rain its easy to have an accident or get killed or kill someone else.

- Gansevoort, NY, USA

problem #30

Sep 212015


  • 61,000 miles
The headlights fill with water and this causes the lights to work strangely. Currently, my left headlight works but not the turn signal or day beams. The right headlight is out but the turn signal and day beam work. I took it to a Cadillac dealer and they told me they've seen this issue frequently. GM does not seem interested in fixing the issue. This is a safety concern that needs to be addressed. I should not have to pay $3,000 for a manufacturing defect.

- Hoffman Estates, IL, USA

problem #29

Jul 152015


  • 100,000 miles
The headlights/headlamps fill up with water, excessive condensation and cause erratic behavior, meaning false readings on dash about lights out etc.

- Stevensville , MD, USA

problem #28

Jan 152015


  • 100,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the low beam headlight assembly failed to work for the low beams. The contact had to use the high beam headlights as an interim repair each time the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Mcdonough, GA, USA

problem #27

May 212015


  • 80,400 miles
Low beam socket burned.

- Los Alamos, NM, USA

problem #26

May 052015

SRX 6-cyl

  • Automatic transmission
  • 94,500 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the seal on the headlight housing cracked and caused the headlights to fail. The dealer stated that due to the failure, water leaked into the headlight housing. The dealer had to replace the entire unit on both the driver and passenger sides of the vehicle. The failure mileage was 94,500. Updated 7/9/15

- Littleton, CO, USA

problem #25

Apr 202015


  • 75,000 miles
Headlight from 2010 Cadillac Srx seal breaks and headlight blows due to moisture dealer says the assembly needs to be replaced along with ballast and light!!

- Liverpool, NY, USA

problem #24

Apr 092015

SRX 6-cyl

  • 84,500 miles
Passenger headlight working sometimes and sometimes not. Brought into dealer and they replaced bulbs. After a few days after getting vehicle back noticed headlights only worked some of the time. Brought back to the dealer and he said the whole headlight assembly needs to be replaced. Suggested looking online to see if others experienced same problem which led me to this site. Cost to replace is $1600 and is only guaranteed for 12,000 miles or 12 months.

- Sugar Land, TX, USA

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