10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
46,069 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Cadillac SRX body / paint problems

body / paint problem

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2011 Cadillac SRX Owner Comments

problem #16

Jul 212022

SRX

  • miles

A D V E R T I S E M E N T S

The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.

- Wyoming, MI, USA

problem #15

Feb 222022

SRX

  • miles
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.

- Schaumburg, IL, USA

problem #14

May 192016

SRX 6-cyl

  • miles
Water leaks through front driver seal tubes. When stationary the floor gets flooded with water. Being leaking as long as I have had the car 2016 August.

- Bremerton, WA, USA

problem #13

Feb 032020

SRX 6-cyl

  • 70,000 miles

A D V E R T I S E M E N T S

I was parked in my driveway and opened the door and found about 3 inches of water on both the drivers and passenger side. I felt the side panels, under dash, top of dash, headliner, windows and all were dry. The seats and the middle column compartment felt damp. I looked online and found there were complaints of the drain tubes leaking. As the week went on I noticed the car was starting to get mold. It got so bad I couldn't drive the car because it was making me ill with breathing issues. I took it to the dealership and told him it was leaking and that I researched a bit and found that they had issues with the tubes and he said they would need to keep it overnight and would check it and let me know. He calls the next day and says it looks like its coming from the roof they would need to take off the headliner and perform a leak check to verify if that was the cause. He gave me another estimate that was to include the verifying and leak test and replacing the seatbelts and front rug for $6000 and suggests I start an insurance claim.I tell him to not take the headliner off and I would check into the insurance. When I pick it up he hands me an estimate that ends up almost $8000! they had my car overnight and did nothing and charged me $300 for labor! I try to turn it in to insurance and they reject it because he tells them he didn't actually verify the leak even though he charged me. So I am stuck with! thats a big safety issue! my car is actually killing me sitting in it. I could never replace the vehicle at the price I originally paid nor can I sell it or hope to get any value from it to get another car. It has only 71,000 miles on it. A $45000 car that is basically worthless now!

- Vallejo, CA, USA

problem #12

Apr 032018

SRX 6-cyl

  • 35,000 miles
The headlights collect moisture and they only work intermittently, this has been going on for over two years and I was never notified of a recall,

- Huntington Beach, CA, USA

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problem #11

Feb 012017

SRX

  • 110,000 miles
The contact owns a 2011 Cadillac Srx. The contact stated that the keyfob failed to unlock the truck of the vehicle. The contact stated that the vehicle was previously repaired at max dye Chrysler Dodge Jeep Ram GMC (1501 w main St, salem, il 62881 (618) 548-2343) however, the failure recurred a year later. The part was ordered from the manufacturer and reinstalled by an unknown mechanic however, the failure recurred three months later. The manufacturer was contacted and informed of the failure but offered no assistance. The failure mileage was 110,000.

- Centrailia, IL, USA

problem #10

Feb 062019

SRX

  • 76,000 miles

A D V E R T I S E M E N T S

This car has a failure in the orings around the headlights causing them to fill with water and make visibility low. There is also a failure in the backup camera it seems almost all owners have to replace it after only a few years. There is also a failure in the stability sensor from the wheel bearing having a faulty bearing causing you to lose power while driving and very dangerous, only have issued a service bulletin #pic5428G

- Dover, TN, USA

problem #9

Mar 192018

SRX

  • 120,000 miles
I was parked in a residential driveway and opened the rear liftgate to remove my son's hockey bag from the back. I was leaning in pretty far because the bag had slid toward the backseat, when the liftgate closed on its own. I had not pressed any buttons, no one else was in the vehicle or around. The liftgate hit me in the back and pushed me forward as it continued to close. I was pinned (with half of my body in the car and half out of the car) and the door was continuing to close. My left arm was stuck under me. I was eventually able to turn slightly and used my right arm and right hip to try to opn the hatch. It did eventually start to open. I was relieved and took a deep breath and then started to retrieve the hockey back when I realized it had closed again. This time was even worse as I was completely pinned. I tried to rotate and use my right hip again. I honestly though my car was going to kill me. The door did eventually open again and that time I immediately got out of the car. I watched as the hatch opened and then immediately closed again. (thankfully, without me in it this time.) I immediately called my dealership. They made an appointment for me in one week, so I did not use the hatch again. I also called GM customer service as I was very concerned that this could kill someone. The agent said she had never heard of this happening. I later found out that this has happened frequently and that the right strut in my liftgate would be the problem. Sure enough the dealer confirmed the problem and repaired it at my expense. Now, GM has passed me from agent to agent and has done nothing for me. They said that I "have an obligation and responsibility to ensure that the subject vehicle and its related components are maintained and preserved in their immediate post-incident condition.." I had it fixed becasue it would be irresponsible not to.

- Mentor, OH, USA

problem #8

Apr 202016

SRX

  • 50,000 miles
Last year, just after my warranty was over, I noticed a pant bubbling(rust ) on the edge of the hood. Dealer wanted $200 to fix it. My car is 6 years old (60000 miles ) now and is spotless otherwise. I am very disappointed with rust showing up.

- Rocheater Hills, MI, USA

problem #7

Jun 012016

SRX

  • 98,000 miles
The tail gate will open when the button is pressed but unexpectedly falls striking anyone in the head when putting something in the back end or taking out of the backend. Because the struts fail that hold the gate open. This is the same type of recall as 15V415000 that was issued 6/30/2015 for the GMC acadia, Chevy traverse, Saturn outlook, Buick enclave that was manufactured during the same period as the Srx. This started last year but the dealer said I would have to take care of it even though it failed fairly early in the cars life.

- St. Louis, MO, USA

problem #6

Dec 102015

SRX

  • 30,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Cadillac Srx. The contact stated that there was excessive water entering the cabin of the vehicle from the sun roof drainage lines. Due to the moisture from the water in the vehicle, the defroster became inoperable. The contact also stated that the trunk release button became inoperable. The vehicle was taken to the dealer to be diagnosed. The contact stated that the sun roof drain lines were cleaned and replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.

- Wilkesboro, NC, USA

problem #5

Nov 112016

SRX

  • 49,000 miles
On several occasions, the hatchback liftgate opened by itself. Then it would not open at all which doesn't allow any access to the rear cargo area where flat tire repair gear is located. I then determined that the expensive electrical liftgate mechanism became submerged in water from sunroof drain tubes that fail to drain rain to the ground. A further look revealed that the front seat and rear seat floor mats were saturated where electrical cables are routed. Can you provide me with a copy of NHTSA reference # 10078604 or tsb reference # pic-5260-a or any other information why General Motors hasn't recalled Cadillac with this unsafe condition.

- New Providence, NJ, USA

problem #4

May 282016

SRX

  • miles
Lift gate failed to open. According to warranty company water leaked from the sunroof from the drains onto the liftgate motor and shorted it out. It was not covered by the warranty because it was considered water damaged.

- Richmond, VA, USA

problem #3

Jul 242015

SRX

  • 47,000 miles
7/24/15 had sunroof serviced for recall.interior wet moldy, even hat in seat web. 7/26/15 could not open rear lift gate..dealer could repair for half rhe $1,200 cost, since the mileage was over 4 year warranty but had less than 48,000 mi. Could hear water after any rain.dealer admitted problem with sunroof was cause, but not covered.other fuses also located in rear block, fuel pump, wiper, rear windows..cannot open lift gate even manually.so no access to spare, etc.called Cadillac customer care many times, but they will not admit an obvious safety and design defect. Nor has ther been any advice not to operate or park during rain, or how to prevent further damage.

- Wantage, NJ, USA

problem #2

Aug 232013

SRX 6-cyl

  • 44,100 miles
Automatic rear door opened after I closed it; consequently I unknowingly rammed in to the garage door as I backed out of my garage and afterward it continued to open as I tried to close it. This is not the first time this has happened. A few months ago on vacation the bell hop was helping to pack my luggage and the door kept trying to shut on him (3X), it nearly crushed him. This recent incident did serious damage to the vehicle and minimal damage to the garage door.

- Columbus, OH, USA

problem #1

Sep 152011

SRX 8-cyl

  • 8,000 miles
2 problems continue to persist. One is the location of the hood release handle near the floor inside left side, where the driver puts his left foot on the floor while driving. Moving the foot back, the left sole edge will catch the handle and release it causing the hood to pop up to the safety catch. At high speeds I'm afraid of the safety catch failing allowing the hood to pop open causing an accident. Secondly; this vehicle has too many blind spots that can easily cause a serious accident. The roof post between the drivers door and rear passenger is a good example of what I mean. A vehicle can be almost along side of you, out of site and you wont see it unless you turn your head around almost looking backwards.the mirror does not pick up the vehicle until it's nose is by my door. That move creates another problem of hitting some one up ahead. I have not notified the dealer because I don't expect they will do any thing; from past experience I know. Car was purchased at otto Cadillac albany, NY.

- Greenville, NY, USA

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