2011 Cadillac SRX body / paint NHTSA complaints: Structure:Body

NHTSA — Structure: Body Problems

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,620 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Cadillac SRX body / paint problems

body / paint problem

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2011 Cadillac SRX Owner Comments

problem #5

Nov 112016

SRX

  • 49,000 miles

A D V E R T I S E M E N T S

On several occasions, the hatchback liftgate opened by itself. Then it would not open at all which doesn't allow any access to the rear cargo area where flat tire repair gear is located. I then determined that the expensive electrical liftgate mechanism became submerged in water from sunroof drain tubes that fail to drain rain to the ground. A further look revealed that the front seat and rear seat floor mats were saturated where electrical cables are routed. Can you provide me with a copy of NHTSA reference # 10078604 or tsb reference # pic-5260-a or any other information why General Motors hasn't recalled Cadillac with this unsafe condition.

- New Providence, NJ, USA

problem #4

May 282016

SRX

  • miles
Lift gate failed to open. According to warranty company water leaked from the sunroof from the drains onto the liftgate motor and shorted it out. It was not covered by the warranty because it was considered water damaged.

- Richmond, VA, USA

problem #3

Jul 242015

SRX

  • 47,000 miles
7/24/15 had sunroof serviced for recall.interior wet moldy, even hat in seat web. 7/26/15 could not open rear lift gate..dealer could repair for half rhe $1,200 cost, since the mileage was over 4 year warranty but had less than 48,000 mi. Could hear water after any rain.dealer admitted problem with sunroof was cause, but not covered.other fuses also located in rear block, fuel pump, wiper, rear windows..cannot open lift gate even manually.so no access to spare, etc.called Cadillac customer care many times, but they will not admit an obvious safety and design defect. Nor has ther been any advice not to operate or park during rain, or how to prevent further damage.

- Wantage, NJ, USA

problem #2

Aug 232013

SRX 6-cyl

  • 44,100 miles
Automatic rear door opened after I closed it; consequently I unknowingly rammed in to the garage door as I backed out of my garage and afterward it continued to open as I tried to close it. This is not the first time this has happened. A few months ago on vacation the bell hop was helping to pack my luggage and the door kept trying to shut on him (3X), it nearly crushed him. This recent incident did serious damage to the vehicle and minimal damage to the garage door.

- Columbus, OH, USA

problem #1

Sep 152011

SRX 8-cyl

  • 8,000 miles
2 problems continue to persist. One is the location of the hood release handle near the floor inside left side, where the driver puts his left foot on the floor while driving. Moving the foot back, the left sole edge will catch the handle and release it causing the hood to pop up to the safety catch. At high speeds I'm afraid of the safety catch failing allowing the hood to pop open causing an accident. Secondly; this vehicle has too many blind spots that can easily cause a serious accident. The roof post between the drivers door and rear passenger is a good example of what I mean. A vehicle can be almost along side of you, out of site and you wont see it unless you turn your head around almost looking backwards.the mirror does not pick up the vehicle until it's nose is by my door. That move creates another problem of hitting some one up ahead. I have not notified the dealer because I don't expect they will do any thing; from past experience I know. Car was purchased at otto Cadillac albany, NY.

- Greenville, NY, USA

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