2011 Cadillac SRX drivetrain NHTSA complaints: Power Train

NHTSA — Power Train Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
48,224 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Cadillac SRX drivetrain problems

drivetrain problem

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2011 Cadillac SRX Owner Comments

problem #12

Feb 082016


  • 65,000 miles


My 2011 Cadillac on Feb 8 @016 went put in park and went to get out of it jump in reverse I fell got try put in park in steal it went in to drive pull with car in car wash and I got pen between the door and car frame. Plus in car wash it crush me went the arm of car wash pen me between the arm on car wash and my door an frame of the car. I contact GM motor about this and they said pay medical and to have car fix. Now they said no. It not there fault. Why did I go to all trouble to get medical number tell me the going pay.

- Jones, OK, USA

problem #11

Jun 072016


  • miles
The 2011 Cadillac Srx stalls when trying to pull off from being a stop sign. It does not accelerate appropriately. It stalls. It could be a major issue when driving on the interstate or pulling out into traffic from being at a standstill. It is like the transmission stalls and does not change gears. This has happened on several occasions.

- Richmond, VA, USA

problem #10

Oct 212015


  • 37,000 miles
The vehicle hesitates when accelerating on highway at about 40 to 50 mph. Vehicle just stalls out when driving.

- Thiells, NY, USA

problem #9

Apr 062011


  • 2,300 miles


I noticed when car is on incline the transmission disengages and rolls back. This occurs when foot is taken off brake. The dealership noticed the same problem on other Srx"S. service manger claimed he informed GM headquarters and no solution is available. Updated 09/15/15

- Kentwood, LA, USA

problem #8

Mar 042015


  • 33,000 miles
2011 Cadillac Srx parked and turned off. However due to fact no alarm sounds to notify driver the car is not in park, car remained in drive and started to roll backwards while on a hill endangering the individuals exiting the vehicles.

- Goldsboro , NC, USA

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problem #7

Sep 202011


  • 0 miles
The first occurrence was in September 2011. I was headed to italy and had to drive my vehicle to atlanta so it could be inspected and shipped. The day before I received a total service from the dealership. That morning I pulled into the gas station to get gas. As I tried to pull off, the stabili trak light and check engine light came on and the car would not accelerate. I immediately turned the car off and waited a few minutes before turning it back on. After turning the car on I was able to put the car in drive and continue on my trip. The stabili trak light turned off however the check engine light remained on. I later called the dealership however, they could not state what the problem was and instructed me to reset the vehicle by turning it off and turning it back on after a couple of minutes. It happened one other time while in italy and I did what the dealership suggested and reset the vehicle. It seemed to be a temporary fix. Since returning back to the states, and being in my current residence for over a year, I began to receive safety recalls that were dated in the summer of 2014. I started to do research on all recalls for this particular make and model and found one relating to the transmission cable. My car has all the issues relating to the recall however my car was not placed on the list. I brought the matter up to a dealership close to my location and was told I would be held liable for the defects as the transmission cable recall did not relate to my vehicle.

- Fort Worth , TX, USA

problem #6

Jan 052015


  • 308,030 miles


As I approached an intersection with a green traffic light a vehicle driving on the crossing street failed to stop at red light and I had to accelerate to avoid being hit and my vehicle failed to accelerate and almost got hit. As I tried to resume my travel and enter a freeway my car would not go over 35 miles per hour until I had to stop and shut off the engine and restart, it then functioned as it should. This is the second time this has happened upon acceleration. I then reported this to General Motors customer support and was told to take the vehicle to a dealer. I did and was told they found nothing wrong, and failed to repair. Upon researching I have found that this is a common problem with this 2011 Cadillac Srx.there are reports on a Cadillac user forum that have had the transmission computer module reflashed as a solution. I have mentioned this to cavender Cadillac of san antonio but they refused to attempt this solution.

- Eagle Pass, TX, USA

problem #5

Sep 272014

SRX 6-cyl

  • 50,861 miles
Pulled into get gas and could not put car in park or any other gear. Car had to be towed to dealer. The exact problem was identified in 2011 and GM is stating that my vehicle is not a part of the recall when it is the exact issue.

- Randallstown, MD, USA

problem #4

Sep 272014


  • 50,800 miles
The contact owns a 2011 Cadillac Srx. The contact stated that the gear shifter failed to shift out of park. The vehicle was towed to the dealer for diagnostic testing. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 11V595000 (power train). The vehicle was not repaired. The failure mileage was 50,800.

- Randallstown , MD, USA

problem #3

Apr 082011


  • 300 miles
I have noticed slow shifting to higher gear almost from day one. It is most noticeable when driving down hill and approaching red traffic light and decelerating, then light turn green and I want to accelerate and I notice hesitation ( disengagement ) to a degree that my upper body actually moves forward. That hesitation or delay is dangerous when I am entering expressway and I need to accelerate quickly, to escape fast approaching semi-truck. I mentioned that issue to the dealer I purchased Srx from and my regular servicing dealer but each time I am told that is the way this transmission is. With re-call involving 2013 Srx for this problem, I believe previous models 2-11 and 2012 should be included because it is dangerous at times.

- Rochester Hills, MI, USA

problem #2

Apr 102013

SRX 6-cyl

  • 20,900 miles
From a complete stop, attempting to pull out into traffic, vehicle exhibits lag or hesitation when accelerating, even with accelerator pushed to the floor. This situation has the potential to become a safety issue in the event a driver is unable to accelerate adequately with oncoming traffic. Vehicle has the 3.0L vvt DOHC V6 sidi engine with a 6-speed automatic transmission, all wheel drive (AWD). Thank you.

- Clarkston, MI, USA

problem #1

Dec 182012


  • 10,500 miles
I have a turbocharged Srx. I was attempting to make a turn onto a road, as I hit the accelerator, the vehicle hesitated for a significant time, as if the transmission was disengaged. After a second or two, it suddenly engaged. Additionally, there have been times when I attempted to quickly increase speed, and felt significant hesitation. This is especially dangerous when pulling on to a road with high speed traffic on it, the vehicle is unresponsive to fast acceleration. Sometimes there is even a revving, and a sudden "bang" as the transmission engages. I spoke to the dealer on several occasions. I was told this dealership did not sell the turbocharged version of this vehicle because of this issue, and nothing could be done, but they were aware of it. The service manager indicated he had one other vehicle like mine serviced at his facility which had the exact same problems, but they could do nothing. Not sure of the percentage of 2011 Srx's with the turbocharger, but I expect it is low, and was discontinued in 2012. Not having the ability to accelerate especially in front of oncoming traffic behind you is inherently dangerous.

- Boiling Springs, SC, USA

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