This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought the 2011 Srx in 2018. Immediately had to have the entire passenger side headlight assembly replaced because of moisture intrusion. Now 6 months later the same problem has appeared in the drivers side headlight. Visibility at night is badly compromised. Repair is very costly.
Takata recall the high and low beam headlights are so dim at night driving. It's very dangerous because you can hardly to half car length in from of you
Low beam does not produce enough light to safely drive at night. High beams are fine. Have replaced bulb but does not work. Very dangerous driving at night
The low beam light visibility has progressively deteriorated to the point where passengers have commented that I'd forgotten to turn on my headlights. There is moisture in the light housing. We've tried to replace the bulbs with led bulbs but visibility didn't improve. We've observed moisture accumulating over several years but were not aware it would effect visibility. I'm entering an exact date only because it's required to progress but I do not have an exact date.
Lights dim almost cause me to crash. Now one not working seems like a lot of issues with this vehicle. Is it to get the nearly $500 repair cost" fix the problem thousands complaining, it's an obvious flaw. Not fair. This is very dangerous will this only be fixed after a tragedy"
The contact owns a 2011 Cadillac Srx. The contact stated that the headlights were extremely dim, which made it difficult for the contact to see the road at night. The vehicle was taken to sheehan Cadillac (5101 N federal hwy, pompano beach, fl 33064) where it was diagnosed that the headlight assembly needed to be replaced and the vehicle was no longer included under warranty. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 67,058.
The contact owns a 2011 Cadillac Srx. The contact stated that the headlights retained rain water and failed to illuminate while driving at night. The vehicle was taken to dutton Cadillac of riverside (located at 8201 auto dr, #101, riverside, ca 92504), (951) 842-2566), but was not diagnosed or repaired due to the fees. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 82,000.
The headlight on this car will not work properly. Have had bulbs replaced twice. Dealership state seals are bad and need replaced. Charging over $2000 for this. There is water inside both headlights. The bright lights will work, but not the regular lights. What recourse do we have?
When driving at night with lights on dim you can barely see anything. In order to be able to see anything lights must be on bright, if meeting another driver this makes for a possible hostile interaction as the approaching driver is blinded by the brightness of lights. I took my car to shop only to be informed it is a defect with this model vehicle starting with 2010 models. I was told the price starts at around $1000 for a replacement clip with the probability that lights will do same thing😯. lights are not blown but instead it is a defect of manufacturer. This needs to be addressed as soon as possible. Night driving is a must for some of us and the feeling of not being able to see very well with lights on dim or making other drivers mad and possibly resulting in an act of road rage makes us feel very unsafe. I have been a Cadillac driver all my life and feel this should be addressed as soon as possible. We should not be held responsible for trying to fix something that in all honesty is not our fault and will only result in spending money that is only going toward a temporary fix still. Please make this right.
Headlight assembly on driver side is faulty, replacements from GM are not guaranteed. After replacing numerous bulbs at owner expense, bulb will dim, or burn out leaving driver in a dangerous situation at night.
A D V E R T I S E M E N T S
- North Augusta, SC, USA