2012 Cadillac SRX body / paint NHTSA complaints: Structure:Body:Door

NHTSA — Structure: Body: Door Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
15,021 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac SRX body / paint problems

body / paint problem

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2012 Cadillac SRX Owner Comments

problem #1

Apr 252013

SRX 6-cyl

  • 15,021 miles


I opened the rear lift gate from inside the car. I had just parked curbside at my 13 year old daughter's school, as I do each school day morning to drop her off. As she leaned in the back cargo space to pull out her back pack and lunch box the cargodoor started to close on its own on my daughter. Neither of us had pressed the button. I was unaware at first as I was in the front seat facing forward, I heard her scream and was watching in horror as she was being crushed by the door between the door and her bag and the cargo compartment. I did not understand why the door did not treverseand was unsure in that split second if I pressed the button would it reverse the door or crush her further. I also was unaware if I had enough time to jump out of the car, run to the back. To try to pull the door up. This came close to being a catastrophe. If my daughter was smaller or younger or in a different position. She is bruised and I am really concerned a car is on themarket like this. I saw other complaints like mine on line today after this happened. The dealership is being less than helpful not to mention.my car has locked me out twice with the keyless entry after the car was unlocked. It relocked. The navigation and bluetooth toss me regularly. I think this car has a wiring issue on top of the lace of safety with the back gate.

- Rancho Mirage, CA, USA

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