really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
56,165 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac SRX brakes problems

brakes problem

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2012 Cadillac SRX Owner Comments (Page 1 of 2)

problem #39

Jun 082024


  • miles


My Headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, IMy first and last american made car.

- Petersburg , VA, USA

problem #38

Oct 302020


  • 100,000 miles
The contact owns a 2012 Cadillac SRX. The contact stated that the brakes were replaced for routine services at a local dealer. The contact then stated that while driving at an unknown speed, she drove over a pothole and while attempt to stop the vehicle, the brakes failed to respond as needed. The contact stated that the brake failure reoccurred after driving over potholes and then depressing the brake pedal. The contact stated that no warning light was illuminated. The vehicle was then taken to an independent mechanic who was unable to determine the cause of the brake failure. The independent mechanic informed the contact that replacing the front brake pedals could possibly help with the brake failure. The front brake pedals were replaced; however, the failure reoccurred. The contact stated that the vehicle was taken to another independent mechanic who was also unable to retrieve a fault code or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Salemburg, NC, USA

problem #37

Jul 062020


  • miles
The headlights are so dim it-??s a very bad safety issue. I-??ve replaced them 3 times, still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I-??m going to call the head of Cadillac if it doesn-??t get resolved. My guesses keep blowing and it-??s also wearing the tires out to quick

- Eastaboga, AL, USA

problem #36

Oct 082021


  • miles


So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn-??t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn-??t have happened because I got the brakes replaced earlier this year

- Albany , GA, USA

problem #35

Sep 152021


  • miles
driving 40mph and the brakes started having issues. the pedal had to be pressed all the way to the floor and pumped to get the car to stop. from my research I see that this is a very common issue with this vehicle. this is a major safety issue that's going to eventually lead to a fatality if it hasn't already. if this is not a safety issue and a manufacturers defect then I really don't know what

- Panama City, FL, USA

problem #34

Jan 042021


  • miles
The brakes get soft and go almost to the floor at times. This usually happens after having to brake hard for a sudden stop. It takes constant pumping of the brakes for them to work properly again. I just had my brakes checked and the pads and rotors are good, so the problem could not be diagnosed. There have been no warnings or alerts for this problem and no recall letters. This is definitely a safety concern because braking hard for sudden stops is sometimes necessary to avoid a crash. This has been happpening for about 8 months. Mileage is 105,000.

- Florence, MS, USA

problem #33

Sep 012021


  • miles


On multiple occasions I have experienced an unexpected temporary loss of braking. Peddle went to the floor requiring pumping of brakes to come to a stop. It lasts days and unexpectedly returns to normal. No warning signal to check brakes etc. For days after I have to pump the brakes and adjust my braking response time in order to avoid hitting another car. Each time this happened I have had it checked and nothing found. I-??m from Florida and summer in RI. I had the vehicle checked in RI last year? Twice in FL. I have noticed ot happens during inclement weather or hitting an unexpected hole in the road. The last time this happened was several days ago on the MA turnpike during a rain storm. Very scarey and very dangerous. The brakes went back to normal but only after a week. I went on the car websites and realized it was happening to others too. With Cadillac! I spend a lot of time on the highway and a quick braking response is vital.

- Woonsocket , RI, USA

problem #32

Feb 072021


  • 52,800 miles
We were traveling on a city streets and the break system on the vehicle was working properly until we had to do a hard breaking emergency stop at approximately 25 to 30 mph. There were icy conditions and we slid through an intersection. Immediately after the emergency breaking, and when we applied the breaks again, the break pedal had no resistance and the break pedal would slowly go the floor with little or no breaking action. A inspection under the vehicle did not reveal any fluid leaks to indicate a rupture of the sealed break system. Research on the internet suggest that a valve may have become stuck open in the ABS control valve assembly reverting fluid back to the master cylinder reservoir and not to the wheels. If this is the case, this could potentially be a safety hazard for an unsuspecting driver of any breaking problems while continuing to drive the vehicle after hard breaking. The millage on the vehicle was approximately 53000 miles. I have not found any recalls on this problem but, I think it may be warranted before someone is seriously injured or killed.

- Carl Junction, MO, USA

problem #31

Feb 222019


  • 86,789 miles
In Feb. 2019 my brake pedal went to the floor causing me to run a red light. There was no accident. The problem did not repeat and I drove it immediately to the dealership which could not find a problem and replaced all parts which could have caused it. The brake pedal again went to the floor in Feb. 2021 when exiting a store parking lot and no accident occurred. Again took to dealership who did not find a problem.

- Lilburn, GA, USA

problem #30

Jan 232021


  • 133,000 miles
The contact owns a 2012 Cadillac Srx. The contact stated while driving 25 mph, when depressing on the brake pedal but the vehicle began to accelerate. The contact stated no warning light was illuminated. The contact stated he rear ended another vehicle. Airbags did not deploy. The contact sustained a fractured right foot, back and neck injuries and front passenger sustained neck, back and both knees injured. The contact did seek medical attention the following day. A police report was filed. The vehicle was not drivable. The vehicle was towed to tow lot. The contact stated he called used dealer and were made aware of the failure. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 133,000.

- Pascagoula, MS, USA

problem #29

Jul 202019


  • 58,000 miles


The headlights are too dim. I can't see at night and especially if it is raining. I have avoided going off the road more than once. I hit a fox on a busy road because I never saw it during a rainy night. My brakes have pressed to the floor many times. I brought it back to the dealer and they said they couldn't see it. It is intermittent. You never know when you will have no brakes. It seems to happen if I make a sharp turn, hard stop or go over a rough surface. This is life & death.and scary. Someone will get hurt or die.I purchased the car in 2019 and it happens to this day, November 2020.

- Saratoga Springs, NY, USA

problem #28

Oct 292020


  • 106,000 miles
After going over a pothole the brakes seemed to give out. The car was going at a speed of 20 miles per hour and was approaching a stop sign. The brake pedal went all the way to the floor and the car did not come to a complete stop. I have seen this issue reported by other Cadillac Srx owners but there is nothing on the Cadillac website regarding it.

- Decatur, GA, USA

problem #27

Feb 262020


  • 118,000 miles
While driving and without warning, I have minimum braking power. I must smash the petal to floor in order to stop at a light or stop sign. Usually, I'm not going more than 35 mph. This happens at least 2-3 times per month. I fear I will have an accident. Two different repair shops could not id the problem. The other issue is when driving, the dash lights and the head lights will suddenly dim, where I am barely able to read anything or see. These problems are truly a hazard and something needs to be done.

- South Holland, IL, USA

problem #26

Feb 242020


  • 72,217 miles
For about 2 years, my brake pedal had gone to floor at random times while driving until it was finally diagnosed and repaired recently. When it would happen, about the last 10% of pedal travel would have some limited braking power. After this issue would occur, it sometimes took up to day or longer for it the pedal travel to return to normal. Some combination of repeatedly pumping the pedal, stopping/starting the engine, and quickly pressing the pedal while stopped would eventually restore the brake pedal to normal. After experiencing this several times over 2 years, I realized it was triggered after the ABS system was activated ' during a hard/panic stop, sliding on snow/ice, or by some other driving event that briefly triggers ABS. For example, having my foot on the brake while making a left turn and heading down a hill at about 15 mph triggered the ABS (I could hear the pump and feel the pedal pulsating) at the same spot on my way to work each morning. I learned to not use my brake while making that turn on that road each morning. Some Srx owners in forums report pedal to the floor after a speed bump ' which I suspect is also triggering the ABS system during the 'hop' over the speed bump. My Cadillac dealer was unable to reproduce the problem ' and said they would just be guessing at the problem since there are 'no codes' or error messages on the dash. My local mechanic suspected that the ABS control module had an internal valve/seal leak/failure. The theory is that once the ABS activates and diverts fluid to the wheels that have traction (still spinning), the ABS valves/chambers would 'stick' open. The two ac delco parts cost about $450 on amazon plus about $300 labor. Replacing these parts fixed my problem after 2 years of experiencing this issue consistently immediately after ABS had actuated.

- Canonsburg, PA, USA

problem #25

Feb 082020


  • 130,000 miles
While in motion, I applied the brake pedal and the pedal went to the floor and the car did not stop almost causing a wreck. After that the brakes returned to normal. I took the vehicle to GM here and they were unable to find any problem. After a few weeks passed by the car then did it again. This needs to be approached because there are so many people with the same issue! someone is going to get hurt or killed!

- Chandler, OK, USA

problem #24

Jan 142020


  • 66,354 miles
While turning off to enter a grocery store parking lot I stepped on the brakes and the brake pedal went to the floor. I had to quickly pump the brakes to slow down. The road conditions were wet with a little bit of ice. I felt a shudder in the front suspension when it happened. This has happened before approximately 2 years ago but it corrected itself in a few minutes after turning off the vehicle. This time it hasn't corrected and the vehicle is undrivable due to safety concerns. I had to have the vehicle towed home.

- Spanish Springs, NV, USA

problem #23

Jun 122019


  • 75,000 miles
For the past 3 years I have been complaining about the brakes and how they just go out and the brake goes to the floor for no apparent reason, this happens periodically and you do not know when its going to happen. This is very scary and has almost caused accidents when this happens. You have to pull over and turn off the car and then sometimes the brakes come back sometimes they don't. they do eventually work again but its a matter of time some times. This is very dangerous

- Temecula, CA, USA

problem #22

Dec 192019


  • miles
2 times in past week my car slid on ice & water then after brake pedal would go all the way to the floor, next day worked again, about 1-2 weeks between incidents, 1 time was approaching a stop light & slid on wet steel plate, next was this morning I slid on ice slowing down on ffx co pkwy getting on ramp for I66

- Lorton, VA, USA

problem #21

Nov 042019


  • 145,000 miles
At first, after having to press hard on the brakes while driving in traffic, the brake petal will sink to the floor anytime the vehicle needs to brake afterwards.this would go away after 8 hours or so. Recently, the vehicle does while driving if it goes over a speed bump, pot hole, or sometimes for no reason at all. The petal sinking while braking now last for several days up to weeks. It is extremely dangerous as one doesn't know how much pressure is need to stop at any given time. I have taken it to the shop and nothing has been found to be wrong. Brakes have been bled, rotors and pads changed and the car still does it at random times.

- Broken Arrow, OK, USA

problem #20

Dec 092019


  • 76,000 miles
I purchased my 2012 Cadillac srx4 new with an extended warranty. One month after my extended warranty ran out the brakes started going to the floor and I can barely stop the vehicle. Should a car pull out in front of me or god forbid a child, I would not be able to stop my car in time to avoid and accident. I took my vehicle into huber Cadillac in omaha, ne on 10/14/2019 as my brake pedal once again went to the floor making what sounds like a rushing or air sound. This happened for several miles every time I had to come to a stop. They could not diagnose a problem. They stated that they also drove the vehicle and could not duplicate the problem. She, bev burgess, also advised me that she had never heard of this problem and that Cadillac had no bulletins pertaining to any brake pedal issues. I would suggest that you read the internet as there are at least 100 people complaining about the same problem and several who had car accidents due to the issue. Since having my car into the dealer trying to have it fixed, this problem has occurred three more times. This is not an acceptable solution to allow people to drive your vehicles that could and have caused accidents to no fault of our own. I have done all required maintenance to my vehicle and feel as though I have done my due diligent. I cannot say as much for Cadillac. I am extremely disappointed.

- Omaha, NE, USA

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